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4.05

Casino.dk Status: Closed

Casino.dk Casino

Overview

As of 5/7/2013 Casino.dk has been bought over by Betsson and closed.

Review last updated – June 2013

A Playtech operation focusing on the Danish market, Casino.dk is the sister casino to Casino Plex.

Trustworthiness

 - 4 / 10

Only one of the reviewers that works for ThePOGG.com regularly holds an account with Casino Plex and this has been open for less than 6 months. They report positive experiences.

Casino Plex/Casino.dk have a good reputation within the industry and currently have no unresolved complaints at any of the major dispute mediation portals.

During our June 2013 review we came across this complaint while Casino Plex were within the terms of their contract, confiscation a players win because they were fractionally beneath the wagering requirement without allowing the player the opportunity to complete the wagering requirement is extremely player unfriendly and as such we've reduced their Trustworthiness accordingly.

If Casino.dk maintain this positive reputation their Trustworthiness score will increase by one point every six months up to a maximum of 8. Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

Bonuses

 - 1 / 10

To find out how our bonus ratings are calculated see Bonus Rating System.

Bonus;

100% up to £1000.

Sticky - Can be never be withdrawn. This bonus will be removed from your account at the time of your first withdrawal.

Wagering Requirements;

  • Slots - 50xbonus
  • Blackjack - 1000xbonus
  • Roulette - 1000xbonus
  • Baccarat - 1000xbonus
  • Video Poker - 1000xbonus
  • Table Poker - 1000xbonus

Adjustments to ratings;



Game Weightings (already account for in Wagering Requirements)

  • Table & Card Games 5%
  • Asian Games 5%
  • Video Poker 0%
  • Multiplayer Games 0%
  • All Double Options 0%

Notes



Payout Speed: 5 days

 - 5 / 10

Using Neteller all of our reviewer reports withdrawals paid within 5 days.

Minimum Withdrawal - None listed.

Maximum Withdrawal - $10.000, €7000, £6000 per 30 day period

Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers), EcoCard, ClickAndBuy, UKash and Click2Pay

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software

 - 10 / 10

Casino.dk use Playtech software for both their download and instant play casinos. Check out our Playtech Software Review.

Game selections are as follows;

Download

Instant

Table Games – 29

Table Games – 24

Slots – 94

Slots – 67

Video Poker – 13

Video Poker – 14

Jackpot - 46

Jackpot - 20

Customer Service

 - 0 / 10

Our reviewer reports positive experiences with Casino Plex customer services.

Email Testing Record

  • June 2013 - No Response
  • January 2013
    • 1st email - No Response
    • 2 minutes

Licensing

 - 8 / 10

Casino.dk hold the following gambling licenses :

  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Casino.dk - American Samoa, Bulgaria, Cyprus, Estonia, Guam, Israel, Netherlands Antilles, Northern Mariana Islands, Philippines, Puerto Rico, U.S. Virgin Islands, U.S.A, US Minor Outlying Islands, Spain, France, Hong Kong, Turkey, Cuba, Iran, Iraq, Libya, Sudan, Syria, Afghanistan, Estonia

Contact Information;

Email : support@casino.dk
kundeservice@casino.dk
it-support@casino.dk
Address : E-play24 Ltd
Tigne Place , Block 12 , Floor 1/5,
Tigne Steet, Sliema
SLM3173 Malta
MT 1966 1023

Restricted Countries

Casino.dk does not accept players from the following countries: Afghanistan, American Samoa, Bulgaria, Cuba, Cyprus, Estonia, France, Guam, Hong Kong SAR China, Iran, Iraq, Israel, Libya, EU, Northern Mariana Islands, Philippines, Puerto Rico, Spain, Sudan, Syria, Turkey, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United States.

Slots RTP

Casino.dk do not release the house edge/RTP figures of any of the slots games they offer.

Comp Points

Casino.dk offer the standard Playtech comp point program where every £10 wagered earns 1 comp point and every 100 comp points can be converted to £1. As you move up the VIP ladder the conversion rate improves.

Closing Thoughts

As online casinos go, Casino.dk do have a few areas where they could improve, but overally their providing a quality offering.

Associated Casinos

There are no associated casinos to display.

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