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3.3

Casino Extra Status: Not Recommended

Ownership:
MTM CORP

Casino Extra Casino

Overview

Review last updated – July 2017.

Casino Extra are part of the Starfish Media N.V. group run by the subsidiary M.T.M.Corp – Starfish Media N.V. has been operational since 2012.  Casino Extra and its sister sites: a href=”http://thepogg.com/casino-review/lucky-31/”>Lucky31, Casino Estrella and Dublin Bet are regulated in Curacao.  The casino offers a range of games by software providers: BetSoft, Play ‘N Go, Altea Gaming, Genii, Microgaming and Visionary iGaming.  The site design is sleek and engaging – the background displays a tiled pattern of the black spades symbol outlined in grey and this fades to solid grey towards the end of the screen.  The layout of the site is sensible and users should find no issues navigating it.

Trustworthiness

 - 3 / 10

Casino Extra do not hold a UKGC license and as such we have not tested them.

This group of casinos are totally unresponsive to repeated attempts to communicate with them and run on a license that will offer players no assistance if they run into trouble.

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

Bonuses

 - 6 / 10
100% up to €50
Max Bonus 50
Min Deposit 10
Max Bet 10
Type Cashable
Wagering 30x(d+b)
100 complimentary spins on Starburst
# of Spins 100
Spin Value 0.10
Max Bet 10
Max Win NA
Wagering 30xw
Country/Regional Restrictions: Albania, Armenia, Belarus, Brazil, Bulgaria, China, Croatia, Georgia, Hungary, Indonesia, Kazakhstan, Latvia, Lithuania, Macedonia, Moldova, Montenegro, Myanmar, Norway, The Netherlands, The Netherland Antilles, Philippines, Poland, Romania, Russia, Serbia, Turkey, Ukraine, The United Kingdom and U.S.A.
BONUS CODE: NA CLAIM BONUS
Value to Player for:
€8.69
Bonus Value
low roller
mid
mid roller
mid
high roller
low
superhigh roller
mid

Payout Speed: 7 days

 - 3 / 10

As the Starfish Media group does not hold a UKGC license we could not test their withdrawal times. On the Casino Extra site it states that all withdrawal methods take 7 days.

Minimum withdrawal - €20

Maximum withdrawal - €1000/day; €5000/week; €20,000/month.

Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers), PaySafeCard, UKash, Trustly, SoFort, Przelewy24, Bank Transfer

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software

 - 6 / 10

Casino Extra use Net Entertainment software for their instant play casino and also include a selection of Betsoft, Microgaming, Visionary iGaming, Genii and Play 'N Go slots games. Check out our Net Entertainment Software Review for more information.

Game selections are as follows:

Instant

Table Games – 30

Slots – 168

Video Poker – 29

Jackpots - 11

Live - 12

Customer Service

 - 0 / 10

Email Testing Record

  • December 2016 - No response
  • December 2015 - 11 minutes
  • October 2015 - 4 minutes
  • June 2015 - 9 minutes
  • November 2014 - 2 hours 1 minutes
  • August 2014 - 2 hours 47 minutes

Licensing

 - 2 / 10

CasinoExtra hold the following gambling licenses :

  • Curacao eGaming - CasinoExtra casino are licensed by Cyberluck, the Curacao eGaming Master License holder. We have had no success contacting this license holder, either directly or via the affected player, about player complaints and consider them to be completely non-responsive. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Casino Extra – Australia, Bangladesh, Bosnia and Herzegovina, Cambodia, China, Hong Kong, Mauritius, Netherlands, Netherlands Antilles, North Korea Thailand, Turkey, United Kingdom, United States, Vietnam

Contact Information:

Email : support@casinoextra.com
Address : MTM Corp
Dr. M.J. Hugenholtzweg Z/N
UTS-Gebouw
Wilemstead
Curacao

Affiliate Program - iGaming Partners.

Restricted Countries

Casino Extra does not accept players from the following countries: Albania, Armenia, Australia, Bangladesh, Belarus, Bosnia and Herzegovina, Brazil, Bulgaria, Cambodia, China, Georgia, Greece, Hungary, Indonesia, Kazakhstan, Latvia, Lithuania, Macedonia, Mauritius, Moldova, Myanmar [Burma], EU, EU, North Korea, Norway, Philippines, Poland, Romania, Russia, Serbia and Montenegro, Thailand, Turkey, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, Ukraine, United Kingdom, United States, Vietnam.

Slots RTP

Casino Extra only publish the house edge/RTP figures for their Net Entertainment slots games.

Comp Points

Casino Extra do offer a comp point program that primarily offers complimentary spins instead of cash. It does offer cash conversion for larger numbers of points, but is not clear on the accrual rates when playing different games and the information we do have would make this system substantially weaker than the standard Playtech comp point program.

Closing Thoughts

Casino Extra have a nicely designed site that encourages positive player experience. Players from Japan are subject to a different welcome bonus package so be sure to check this if relevant to you. Be aware that some slots games have different contributions to wagering - the details of these can be found in the body of this review.

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Not for you?

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Promotional Terms & Conditions

100% up to €50
Max Bonus 50
Min Deposit 10
Max Bet 10
Type Cashable
Wagering 30x(d+b)
100 complimentary spins on Starburst
# of Spins 100
Spin Value 0.10
Max Bet 10
Max Win NA
Wagering 30xw

This promotion is only available to new players and only once they've made their first deposit.

The Casino Extra Welcome bonus currently consists of a bonus of 100% up to €50 plus 100 complimentary spins on Starburst.

The minimum deposit that will trigger the bonus is €10.

This bonus has a wagering requirement of 30x(deposit+bonus) for the deposit bonus and 30xwinnings for the free spin winnings.

The bonus uses a standard structure where the full balance is locked from the moment of deposit until the wagering requirement has been completed.

The maximum allowed bet is €10 on any single round of play.

There is no maximum win on either the deposit bonus or the complimentary spins.

The bonus is cashable.

Players from the following countries are not eligible to receive this bonus - Albania, Armenia, Belarus, Brazil, Bulgaria, China, Croatia, Georgia, Hungary, Indonesia, Kazakhstan, Latvia, Lithuania, Macedonia, Moldova, Montenegro, Myanmar, Norway, The Netherlands, The Netherland Antilles, Philippines, Poland, Romania, Russia, Serbia, Turkey, Ukraine, The United Kingdom and U.S.A.

Game Weightings:

  • Slots 100%
  • Table Games 0%
  • Video Poker 30%
  • Live Casino 0%
  • Real Casino 25%
  • Other Games 50%

 

 

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