Casino Extra Casino

Casino Extra are part of the Starfish Media group. This group of operators has denied multiple players has become non-responsive to player complaints after two cases came up where the operator refused to pay four figure balances due to the players having been from the same country and having won playing the same game. The assertion was that the players had engaged in fraud, but the players in question were not playing with bonus money and the operator failed to demonstrate any fault with the game (meaning that the House Edge should have been in effect and the players expected to lose).

For references see Starfish Media Group Player Issues

As the Starfish Media group does not hold a UKGC license we could not test their withdrawal times. On the Casino Extra site it states that all withdrawal methods take 7 days.

Minimum withdrawal - €20

Maximum withdrawal - €1000/day; €5000/week; €20,000/month.

Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers), PaySafeCard, UKash, Trustly, SoFort, Przelewy24, Bank Transfer

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Casino Extra use Net Entertainment software for their instant play casino and also include a selection of Betsoft, Microgaming, Visionary iGaming, Genii and Play 'N Go slots games. Check out our Net Entertainment Software Review for more information.

Game selections are as follows:

Email Testing Record

• December 2016 - No response
• December 2015 - 11 minutes
• October 2015 - 4 minutes
• June 2015 - 9 minutes
• November 2014 - 2 hours 1 minutes
• August 2014 - 2 hours 47 minutes

CasinoExtra hold the following gambling licenses :

• Curacao eGaming - CasinoExtra casino are licensed by Cyberluck, the Curacao eGaming Master License holder. We have had no success contacting this license holder, either directly or via the affected player, about player complaints and consider them to be completely non-responsive. You can find further information regarding this regulator's complaint policies here.

Players from United Kingdom NOT accepted.

Casino Extra does not accept players from the following countries: Albania, Armenia, Australia, Bangladesh, Belarus, Bosnia and Herzegovina, Brazil, Bulgaria, Cambodia, China, Georgia, Greece, Hungary, Indonesia, Kazakhstan, Democratic People's Republic of Korea, Latvia, Lithuania, Macedonia, Mauritius, Moldova, Montenegro, Myanmar, Netherlands, Netherlands Antilles, Norway, Philippines, Poland, Romania, Russian Federation, Slovenia, South Africa, Thailand, Turkey, Ukraine, United Kingdom, United States, United States Minor Outlying Islands, Viet Nam, Virgin Islands, U.S..

Contact Information:

Casino Extra only publish the house edge/RTP figures for their Net Entertainment slots games.

Casino Extra do offer a comp point program that primarily offers complimentary spins instead of cash. It does offer cash conversion for larger numbers of points, but is not clear on the accrual rates when playing different games and the information we do have would make this system substantially weaker than the standard Playtech comp point program.

This group of operators became non-responsive to complaints when we pointed out that to justify non-payment based on fraud they would have to demonstrate that the players in question actually stood to benefit from their activities financially. With no bonuses in play and not established fault with the game, the only conclusion we could reach was that these players were lucky. Not paying on that basis is a very questionable practice.