OVERALL VERDICT
4.24/10

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OVERALL VERDICT

4.24/10

PAYOUT SPEED

3/10

Customer Service

0/10

Bonuses

6/10

Software

10/10

Licensing

2/10

WEBSITE

OWNERSHIP

MTM CORP

AFFILIATE PROGRAM

Casino Extra Affiliate

This casino is not recommended!

This operator is NOT recommended by ThePOGG.com. This could be due to a variety of negative behaviours, from refusing to discuss complaints to suspect gambling software or predatory terms and conditions. We would encourage players to consider alternative operators to play with.

Why not try these great operators instead?

There are no recommended casinos to your country to display.

–

– Non-cooperative with the management of player complaints.

– Long delays on payment of withdrawals.

– Email support takes longer than average to respond.

– No effective regulation. Licensed in name only.

Casino Extra Casino Review

Name: Casino Extra Casino Review
Item: Casino Extra
Rating: 4.24
Author: ThePOGG

Review last updated - March 2019.

OVERVIEW | 4.24/10

Casino Extra are part of the Starfish Media N.V. group run by the subsidiary M.T.M.Corp - Starfish Media N.V. has been operational since 2012. Casino Extra and its sister sites: a href="https://thepogg.com/casino-review/lucky-31/">Lucky31, Casino Estrella and Dublin Bet are regulated in Curacao. The casino offers a range of games by software providers: BetSoft, Play 'N Go, Altea Gaming, Genii, Microgaming and Visionary iGaming. The site design is sleek and engaging - the background displays a tiled pattern of the black spades symbol outlined in grey and this fades to solid grey towards the end of the screen. The layout of the site is sensible and users should find no issues navigating it.

TRUSTWORTHINESS | 3/10

Casino Extra are part of the Starfish Media group. This group of operators has denied multiple players has become non-responsive to player complaints after two cases came up where the operator refused to pay four figure balances due to the players having been from the same country and having won playing the same game. The assertion was that the players had engaged in fraud, but the players in question were not playing with bonus money and the operator failed to demonstrate any fault with the game (meaning that the House Edge should have been in effect and the players expected to lose).

For references see Starfish Media Group Player Issues

BONUSES | 6 / 10

100% up to €50
Max Bonus	50
Min Deposit	10
Max Bet	10
Type	Cashable
Wagering	30x(d+b)

Deposit Method Restrictions:

Country/Regional Restrictions:
Albania, Armenia, Belarus, Brazil, Bulgaria, China, Croatia, Georgia, Hungary, Indonesia, Kazakhstan, Latvia, Lithuania, Macedonia, Moldova, Montenegro, Myanmar, Norway, The Netherlands, The Netherland Antilles, Philippines, Poland, Romania, Russia, Serbia, Turkey, Ukraine, The United Kingdom and U.S.A.

Full Casino Extra bonus review

Terms and Conditions

The Casino Extra Welcome bonus currently consists of a bonus of 100% up to €50 plus 100 complimentary spins on Starburst.

The minimum deposit that will trigger the bonus is €10.

This bonus has a wagering requirement of 30x(deposit+bonus) for the deposit bonus and 30xwinnings for the free spin winnings.

The bonus uses a standard structure where the full balance is locked from the moment of deposit until the wagering requirement has been completed.

The maximum allowed bet is €10 on any single round of play.

There is no maximum win on either the deposit bonus or the complimentary spins.

The bonus is cashable.

Players from the following countries are not eligible to receive this bonus - Albania, Armenia, Belarus, Brazil, Bulgaria, China, Croatia, Georgia, Hungary, Indonesia, Kazakhstan, Latvia, Lithuania, Macedonia, Moldova, Montenegro, Myanmar, Norway, The Netherlands, The Netherland Antilles, Philippines, Poland, Romania, Russia, Serbia, Turkey, Ukraine, The United Kingdom and U.S.A.

Game Weightings:

Slots 100%

Table Games 0%

Video Poker 30%

Live Casino 0%

Real Casino 25%

Other Games 50%

Available to newly registered players only.

Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.

BONUS: 100% up to €50

T&CS APPLY

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Value to Player for:

$9.20

Bonus Value

low roller

mid

mid roller

mid

high roller

mid

superhigh roller

high

Payout Speed: 7 days | 3 / 10

As the Starfish Media group does not hold a UKGC license we could not test their withdrawal times. On the Casino Extra site it states that all withdrawal methods take 7 days.

Minimum withdrawal - €20

Maximum withdrawal - €1000/day; €5000/week; €20,000/month.

Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers), PaySafeCard, UKash, Trustly, SoFort, Przelewy24, Bank Transfer

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Click here to join neteller

Software | 10 / 10

Casino Extra use Net Entertainment software for their instant play casino and also include a selection of Betsoft slots games. Check out our Net Entertainment Software Review for more information.

Game selections are as follows;

Instant

Table Games – 145

Slots – 2685

Video Poker – 7

Jackpots - 44

Live - 144

Customer Service | 0 / 10

Email Testing Record

December 2016 - No response
December 2015 - 11 minutes
October 2015 - 4 minutes
June 2015 - 9 minutes
November 2014 - 2 hours 1 minutes
August 2014 - 2 hours 47 minutes

Licensing | 2 / 10

CasinoExtra hold the following gambling licenses :

Curacao eGaming - CasinoExtra casino are licensed by Cyberluck, the Curacao eGaming Master License holder. We have had no success contacting this license holder, either directly or via the affected player, about player complaints and consider them to be completely non-responsive. You can find further information regarding this regulator's complaint policies here.

Restricted Countries

Players from United States NOT accepted.

Casino Extra does not accept players from the following countries: Albania, Armenia, Australia, Bangladesh, Belarus, Bosnia and Herzegovina, Brazil, Bulgaria, Cambodia, China, Georgia, Greece, Hungary, Indonesia, Kazakhstan, Democratic People's Republic of Korea, Latvia, Lithuania, Macedonia, Mauritius, Moldova, Montenegro, Myanmar, Netherlands, Netherlands Antilles, Norway, Philippines, Poland, Romania, Russian Federation, Slovenia, South Africa, Thailand, Turkey, Ukraine, United Kingdom, United States, United States Minor Outlying Islands, Viet Nam, Virgin Islands, U.S..

Contact

Contact Information:

Email :	[email protected]
Address :	MTM Corp
	Dr. M.J. Hugenholtzweg Z/N
	UTS-Gebouw
	Wilemstead
	Curacao

Slots RTP

Casino Extra only publish the house edge/RTP figures for their Net Entertainment slots games.

Comp Points

Casino Extra do offer a comp point program that primarily offers complimentary spins instead of cash. It does offer cash conversion for larger numbers of points, but is not clear on the accrual rates when playing different games and the information we do have would make this system substantially weaker than the standard Playtech comp point program.

Closing Thoughts

This group of operators became non-responsive to complaints when we pointed out that to justify non-payment based on fraud they would have to demonstrate that the players in question actually stood to benefit from their activities financially. With no bonuses in play and not established fault with the game, the only conclusion we could reach was that these players were lucky. Not paying on that basis is a very questionable practice.

Associated By Company

The below operators are run by the same company as this operator. This means that, for well regulated operators, self-exclusions or bonus bans may carry over to these properties. For poorly licensed, or unlicensed operators, it is good to know which other sites are being run by the same company, so you can avoid companies that have mistreated you in the past.

Other Associations

We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.