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blacklisted casino thepogg

This casino is closed!

This operator has ceased operation and is no longer available to play with.

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– No player complaints requiring operator intervention received so far!

– Operator subject to strong regulatory requirement.

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– Long delays on payment of withdrawals.

– Email support takes longer than average to respond.

– Low value registration incentives.

Casino Heads Casino Review

Casino Heads are part of the Cassava Enterprises (Gibraltar) Limited group otherwise known as 888 Holdings. While 888 license is generally non-responsive to player complaints, CasinoHeads management have specifically reached out and made clear that they will directly manage any issues that arise. This is a very positive position to take and we welcome operators taking such a direct and responsible attitude.

OVERVIEW | 4.34/10

Casino Heads are part of the Cassava Enterprises (Gibraltar) Limited group otherwise known as 888 Holdings. While 888 license is generally non-responsive to player complaints, CasinoHeads management have specifically reached out and made clear that they will directly manage any issues that arise. This is a very positive position to take and we welcome operators taking such a direct and responsible attitude.

TRUSTWORTHINESS | 7/10

Casino Heads are part of the 888 Group. 888 have proven to be unwilling to engage with 3rd party dispute mediation on several occasions over the years.

However Casino Heads management have reached out to us directly and provided assurances that in any complaint situation they will intervene directly to ensure that all issues are resolved. We consider this an exceptionally positive position to take and as such Casino Heads as long as this agreement is in place and functions appropriately Casino Heads will be excluded from our standard position on the 888 license.

This being the case Casino Heads will start - as all newly listed operators do - at a Trustworthiness rating of 6 and for each 6 month period that passes without unresolved issues that score will be increased by one point to a maximum of 8.

For references see 888 Group Player Issues

BONUSES | 1 / 10

Casino Heads Casino Review does not currently offer a bonus that we can reasonably evaluate.

Deposit Method Restrictions:
Country/Regional Restrictions:

Payout Speed: 5 days | 5 / 10

The Casino Heads website states that Neteller withdrawals are paid within 5 days.

Minimum Withdrawal - £5.

Maximum Withdrawal - None listed.

Banking options available - Credit/Debit cards, Bank Transfer, Neteller, EntroPay, ClickAndBuy, EntroPay, PayPal and PaySafeCard

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Click here to join neteller

Software | 3 / 10

Casino Heads offer games from the following software providers Dragonfish (formerly Random Logic), Net Entertainment, WMS Gaming and IGT.

Game selections are as follows;

Instant

Table Games – 11

Slots – 126

Video Poker – 0

Live – 4

Jackpot – 13

Customer Service | 1 / 10

Email Testing Record

  • July 2017 - 3 days 23 hours 4 minutes

Licensing | 8 / 10

Casino Heads hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. Casino Heads currently use eCOGRA. You can find further information regarding this regulator's complaint policies here.
  • Gibraltar Gaming Commission - The GGC is one of the more reputable online gaming regulators, but we are aware of a serious software issue where they failed to uphold their own technical standards. You can find further information regarding this regulator's complaint policies here.

Restricted Countries

Players from United States NOT accepted.

Casino Heads does not accept players from the following countries: American Samoa, Oceania, Antigua and Barbuda, Australia, Belgium, Denmark, France, French Guiana, French Polynesia, French Southern Territories, Gibraltar, Guam, Israel, Italy, South Africa, Spain, Turkey, United States, United States Minor Outlying Islands, Virgin Islands, U.S..

Contact

Phone: 0800 018 3307

Slots RTP

Casino Head do not appear to publish the RTP/House Edge figures for their games.

Comp Points

Casino Heads do not appear to offer any form of comp point program.

Closing Thoughts

We're really happy to welcome CasinoHeads on board. To see a white label operator take direct responsibility for complaints at their service is something that stands out significantly above and beyond the crowd. We genuinely wish that more operators would take this approach!

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Other Associations

We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.

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