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Casino Heads: Needs Work

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Casino Heads: Needs Work

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Casino Heads is listed as Needs Work. We recommend trying another casino.

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Casino Heads Casino

Players from United Kingdom are welcome at Casino Heads casino.

Overview

Casino Heads are part of the Cassava Enterprises (Gibraltar) Limited group otherwise known as 888 Holdings. While 888 license is generally non-responsive to player complaints, CasinoHeads management have specifically reached out and made clear that they will directly manage any issues that arise. This is a very positive position to take and we welcome operators taking such a direct and responsible attitude.

Trustworthiness

 -  7 / 10

Casino Heads are part of the 888 Group. 888 have proven to be unwilling to engage with 3rd party dispute mediation on several occasions over the years.

However Casino Heads management have reached out to us directly and provided assurances that in any complaint situation they will intervene directly to ensure that all issues are resolved. We consider this an exceptionally positive position to take and as such Casino Heads as long as this agreement is in place and functions appropriately Casino Heads will be excluded from our standard position on the 888 license.

This being the case Casino Heads will start - as all newly listed operators do - at a Trustworthiness rating of 6 and for each 6 month period that passes without unresolved issues that score will be increased by one point to a maximum of 8.

For references see 888 Group Player Issues

Bonuses

 -  1 / 10

200% up to £500
Max Bonus 500
Min Deposit 10
Max Bet NA
Type Cashable
Wagering 80x(d+b)

Terms and Conditions

The Casino Heads Welcome bonus currently consists of a bonus of 200% up to £500.

The minimum deposit that will trigger the bonus is £10.

This bonus has a wagering requirement of 80x(deposit+bonus) for the deposit bonus.

The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.

There is no maximum bet term associated with this bonus

The maximum allowed win with the deposit bonus is £400.

The bonus is cashable.

Game Weightings:

  • Slots, PJPSlots, Arcade, ScratchCards, Keno 100%

  • Hi-Lo, Roulette, LiveRoulette, Blackjack, LiveBlackjack, VideoPoker 0%

Available to newly registered players only.

Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.

 

 

 

Deposit Method Restrictions:
Country/Regional Restrictions:

BONUS CODE: NA

CLAIM BONUS
Value to Player for:
£-25.97
Bonus Value
low roller
low
mid roller
low
high roller
low
superhigh roller
low
Full Casino Heads bonus review

Payout Speed: 5 days

 - 5 / 10

The Casino Heads website states that Neteller withdrawals are paid within 5 days.

Minimum Withdrawal - £5.

Maximum Withdrawal - None listed.

Banking options available - Credit/Debit cards, Bank Transfer, Neteller, EntroPay, ClickAndBuy, EntroPay, PayPal and PaySafeCard

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

CLICK HERE TO JOIN NETELLER

Software

 -  3 / 10

Casino Heads offer games from the following software providers Dragonfish (formerly Random Logic), Net Entertainment, WMS Gaming and IGT.

Game selections are as follows;

Instant

Table Games – 11

Slots – 126

Video Poker – 0

Live – 4

Jackpot – 13

Customer Service

 -  1 / 10

Email Testing Record

  • July 2017 - 3 days 23 hours 4 minutes

Licensing

 -  8 / 10

Casino Heads hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. Casino Heads currently use eCOGRA. You can find further information regarding this regulator's complaint policies here.
  • Gibraltar Gaming Commission - The GGC is one of the more reputable online gaming regulators, but we are aware of a serious software issue where they failed to uphold their own technical standards. You can find further information regarding this regulator's complaint policies here.

Restricted Countries

Players from United Kingdom accepted.

Casino Heads does not accept players from the following countries: American Samoa, Oceania, Antigua and Barbuda, Australia, Belgium, Denmark, France, French Guiana, French Polynesia, French Southern Territories, Gibraltar, Guam, Israel, Italy, South Africa, Spain, Turkey, Turkey, United States, United States, United States Minor Outlying Islands, Virgin Islands, U.S., Virgin Islands, U.S..

Contact

Phone: 0800 018 3307

Slots RTP

Casino Head do not appear to publish the RTP/House Edge figures for their games.

Comp Points

Casino Heads do not appear to offer any form of comp point program.

Closing Thoughts

We're really happy to welcome CasinoHeads on board. To see a white label operator take direct responsibility for complaints at their service is something that stands out significantly above and beyond the crowd. We genuinely wish that more operators would take this approach!

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COMPLAINTS

Best Casinos: United Kingdom

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.