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OVERALL VERDICT
6.80/10

Ad disclosure – We may earn commission if you sign-up via our links. Terms and Conditions apply. Please gamble responsibly.

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OVERALL VERDICT

6.80/10

PAYOUT SPEED

10/10

Customer Service

10/10

Bonuses

5/10

Software

10/10

Licensing

10/10

WEBSITE

OWNERSHIP

Hero Gaming Limited

AFFILIATE PROGRAM

Casino Heroes Affiliate

This casino is not recommended!

This operator is NOT recommended by ThePOGG.com. This could be due to a variety of negative behaviours, from refusing to discuss complaints to suspect gambling software or predatory terms and conditions. We would encourage players to consider alternative operators to play with.

Why not try these great operators instead?

There are no recommended casinos to your country to display.

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Name: Casino Heroes Casino Review
Item: Casino Heroes
Rating: 6.80
Author: ThePOGG

– Fast withdrawals.

– Fast response to email support request.

– Operator subject to strong regulatory requirement.

–

– Non-cooperative with the management of player complaints.

– Low value registration incentives.

Casino Heroes Casino Review

Review last updated - March 2019

OVERVIEW | 6.80/10

CasinoHeroes is a rebranding of CasinoSaga.

Casino Heroes are clearly a casino targeted at the fantasy geeks, providing adventure themed play throughout their site. Given the success of major TV shows like Game of Thrones this is a rapidly expanding market and one many player may find satisfaction in.

TRUSTWORTHINESS | 3/10

Only one of the six reviews who work regularly for this site holds an account with CasinoHeroes and that was opened for testing purposes. They report positive experiences.

Casino Heroes have taken the decision not to discuss player complaints with this service.

Casino Heroes appear to have been involved in a responsible gambling failure.

For references see Casino Heroes Player Issues

BONUSES | 5 / 10

100% up to £50
Max Bonus	50
Min Deposit	10
Max Bet	5
Type	Cashable
Wagering	40Xb

Deposit Method Restrictions:

Country/Regional Restrictions:
Only players from the UK are eligible to receive this bonus. Other bonuses available in other territories.

Full Casino Heroes bonus review

Terms and Conditions

The Casino Heroes Welcome bonus currently consists of 100% up to £50

The minimum deposit that will trigger the bonus is £10.

This bonus has a wagering requirement of 40xbonus for the deposit bonus.

The bonus is structured so that only wagering with bonus funds, which are stacked beneath the deposited funds, counts towards the wagering requirement. This also means that bonus restrictions, do not apply while you are wagering with your deposited funds. In other words as long as you are only using deposited funds you can withdraw at any time you like.

The maximum allowed bet is £5 on any single round of play.

There is no maximum win on either the deposit bonus or the complimentary spins.

The bonus is cashable.

Only players from the UK are eligible to receive this bonus. Other bonuses available in other territories.

Bonus and associated winnings will expire after 30 days if wagering requirements are not completed.

Game Weightings:

Slots * 100%

Video Poker 30%

Blackjack (incl. Pontoon and Double Exposure), Oasis Poker, TXS Hold’em Poker, Casino Hold’em 10%

Roulette 5%

Baccarat, Punto Banco 0%

All other games 100%

*except Blood Suckers, The Wish Master and Dead or Alive 0%

Available to newly registered players only.

Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.

BONUS: 100% up to £50

T&CS APPLY

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Value to Player for:

$9.14

Bonus Value

low roller

high

mid roller

mid

high roller

high

superhigh roller

n/a

Payout Speed: 24h | 10 / 10

Our reviewer reports withdrawals being paid within 24h hours.

Minimum withdrawal – None listed.

Maximum withdrawal – None listed.

Banking options available - Bank Transfer, Neteller, Credit/Debit card

Click here to join neteller

Software | 10 / 10

Casino Heroes use Net Entertainment software for their instant play casino. They also offer some BetSoft slots games. To find out more check out our Net Entertainment Software Review.

Game selections are as follows;

Instant

Table Games – 54

Slots – 143

Video Poker – 41

Customer Service | 10 / 10

Email Testing Record

November 2018 - 4 minutes
December 2016 - 8 minutes
June 2015 - 17 minutes
November 2014 - 14 minutes
June 2014 - 2 hours 3 minutes

Licensing | 10 / 10

CasinoHeroes hold the following gambling licenses :

United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. Casino Heroes currently use eCOGRA. You can find further information regarding this regulator's complaint policies here.
Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.
Curacao eGaming - CasinoHeroes are licensed by eMoore, the Curacao eGaming Master License holder that is responsive and cooperative in the management of player complaints. You can find further information regarding this regulator's complaint policies here.

Restricted Countries

Players from United States NOT accepted.

Casino Heroes does not accept players from the following countries: Australia, China, France, French Guiana, French Polynesia, French Southern Territories, Guadeloupe, Guam, Hong Kong, Italy, Martinique, Reunion, United Kingdom, United States, United States Minor Outlying Islands, Virgin Islands, U.S..

Contact

Contact Information;

Email :

[email protected]

Slots RTP

CasinoHeroes publish the RTP/house edge figures for their Net Entertainment slots games.

Comp Points

Casino Heroes do not appear to offer a comp point program.

Closing Thoughts

After years with no problems it's disappointing to see Casino Heroes opt to take an non-transparent/cooperative approach to the management of player complaints. Based on the account that the player provided, there certainly would appear to have been a responsible gambling failure in this instance. Perhaps that's the reason?

Associated By Company

The below operators are run by the same company as this operator. This means that, for well regulated operators, self-exclusions or bonus bans may carry over to these properties. For poorly licensed, or unlicensed operators, it is good to know which other sites are being run by the same company, so you can avoid companies that have mistreated you in the past.

Other Associations

We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.

There are no associated casinos to display.

COMPLAINTS

Casino Heroes

Resolved

Casino Heroes - Not paying the winnings and asking unneeded documents

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Casino Heroes

Found for the Casino

Casino Heroes - 3rd Party Payments

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Casino Heroes

Found for the Casino

Casino Heroes - Reopened account

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Casino Heroes

Found for the Casino

Casino Heroes - non compliance

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United states