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8

Casino Heroes Status: Does not accept players from United States

Casino Heroes Casino

Overview

Review last updated – May 2017

CasinoHeroes is a rebranding of CasinoSaga.

Casino Heroes are clearly a casino targeted at the fantasy geeks, providing adventure themed play throughout their site. Given the success of major TV shows like Game of Thrones this is a rapidly expanding market and one many player may find satisfaction in.

Trustworthiness

 - 8 / 10

Only one of the six reviews who work regularly for this site holds an account with CasinoHeroes and that was opened for testing purposes. They report positive experiences.

Casino Heroes have a positive reputation and we are aware of no unresolved complaints at any major dispute mediation portals.

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

Bonuses

 - 5 / 10
100% up to €100
Max Bonus 100
Min Deposit 10
Max Bet 5
Type Cashable
Wagering 20x(d+b)
Up to 300 free spins
# of Spins 300
Spin Value Varies
Max Bet 5
Max Win NA
Wagering 40xw
BONUS CODE: NA CLAIM BONUS
Value to Player for:
€7.31
Bonus Value
low roller
top 10
mid roller
mid
high roller
mid
superhigh roller
n/a

Payout Speed: 24h

 - 10 / 10

Our reviewer reports withdrawals being paid within 24h hours.

Minimum withdrawal – None listed.

Maximum withdrawal – None listed.

Banking options available - Bank Transfer, Neteller, Credit/Debit card

Software

 - 10 / 10

Casino Heroes use Net Entertainment software for their instant play casino. They also offer some BetSoft slots games. To find out more check out our Net Entertainment Software Review.

Game selections are as follows;

Instant

Table Games – 54

Slots – 143

Video Poker – 41

Customer Service

 - 10 / 10

Email Testing Record

  • December 2016 - 8 minutes
  • June 2015 - 17 minutes
  • November 2014 - 14 minutes
  • June 2014 - 2 hours 3 minutes

Licensing

 - 9 / 10

CasinoHeroes hold the following gambling licenses :

  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.
  • Curacao eGaming - CasinoHeroes are licensed by eMoore, the Curacao eGaming Master License holder that is responsive and cooperative in the management of player complaints. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with CasinoHeroes – United Kingdom, U.S.A., Italy, France, Guyane (French Guiana), Réunion, Guadeloupe, Martinique, China or Hong Kong.

Contact Information;

Affiliate Program - Hero Affiliates.

Restricted Countries

Casino Heroes does not accept players from the following countries: China, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Guadeloupe, Guam, Hong Kong SAR China, Italy, Martinique, Réunion, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United Kingdom, United States.

Slots RTP

CasinoHeroes publish the RTP/house edge figures for their Net Entertainment slots games.

Comp Points

Casino Heroes do not appear to offer a comp point program.

Closing Thoughts

CasinoHeroes's adventure themed play and reward system is certainly a new and interesting twist on the online casino and their positive reputation makes them well worth a look.

Associated Casinos

There are no associated casinos to display.

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Promotional Terms & Conditions

100% up to €100
Max Bonus 100
Min Deposit 10
Max Bet 5
Type Cashable
Wagering 20x(d+b)
Up to 300 free spins
# of Spins 300
Spin Value Varies
Max Bet 5
Max Win NA
Wagering 40xw

This promotion is only available to new players and only once they've made their first deposit.

The Casino Heroes Welcome bonus currently consists of a variety of different bonuses which are detailed below.

Note - Alternative bonuses are available for specific countries as follows:

Finland, Sweden, Germany - Up to 500 free spins or 200% up to €200

Norway - Up to 700 free spins or 200% up to €400

The minimum deposit that will trigger the bonus is €10.

This bonus has a wagering requirement of 20x(deposit+bonus) for the deposit bonus and 40xwinnings for the free spin winnings.

The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.

The maximum allowed bet is €5 on any single round of play.

There is no maximum win on either the deposit bonus or the free spins.

The bonus is cashable.

Game Weightings:

  • Slot machines 100%
  • Blackjack (incl. Pontoon och Double Exposure) 10%
  • Roulette (all kind) 5%
  • Baccarat (all kind) 0%
  • Video Poker 30%
  • Punto Banco 0%
  • Oasis Poker 10%
  • TXS Hold’em poker 10%
  • Casino Hold’em 10%
  • All other games 100%

 

 

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