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5.9

Casino Joy: Blacklisted

Top Casinos: United Kingdom

Casino Joy Casino

Players from United Kingdom cannot play at Casino Joy casino.

Overview

Review last updated – February 2020

Casino Joy is a fairly new gambling property brought to the market by Genesis Global Limited. They hold triple licenses: in Malta with the MGA, in Curacao with one of the master license issuers in Curacao and in the United Kingdom with the UKGC ; IBAS have been appointed their ADR for complaints. They offer a range of games from: Net Entertainment, NYX Gaming, Play N’ Go, Quickspin, Yggdrasil and Microgaming across categories such as: Slots, Table, Live and Jackpot games.  Casino Joy are a sister property of: Vegas Hero, Casino Cruise, Sloty Casino, Genesis Casino, Spela, Pelaa and Spinit Casino. The home page features a white, blue and pink colour palette; their logo is their name in blue and pink bubble writing with a white border.

Trustworthiness

 - 0 / 10

The Genesis Global Group previously utilised our Alternative Dispute Resolution (ADR) service. ThePOGG.com Ltd terminated this group's use of our ADR service in February 2020 after the Genesis Global Group refused to comply with a complaint ruling that went against them.

With respect to the complaint in question, it was the opinion of this service - an opinion that had been complimented via consultation with the regulator (Malta Gaming Authority) - that Genesis Global had failed to take appropriate action to restrict a player from further play after the player communicated multiple strong indicators of gambling addiction.

The operator's justifications for non-compliance with our ruling was to argue that our ADR service agreement was non-valid as they had not yet taken action to build details of their use of our service into their complaint's policy/terms of use. Sadly it is our considered opinion this is not a defence that can be view as valid or legitimate based on the following facts:

  • The ADR service agreement between ThePOGG.com Ltd and Genesis Global Limited was signed on the 4th of September 2019 by both parties and explicitly came into effect on that date. Given the Effective Eate being significantly before the date of submission of the complaint, there would need to be some other exclusion/requirement built into the agreement that would make the agreement non-valid if not met for this agreement to be considered non-valid for the management of this case.
  • There was no exclusion detailed in the agreement that would have required Genesis Global Limited to make alteration to their terms of use prior to the agreement coming into effect. Genesis Global Limited's failure to take the appropriate steps in a timely fashion to ensure that they complied with the conditions of their license does not have any bearing on the legitimacy of the ADR service agreement or this service's right to offer rulings on complaints submitted by players to our service under the MGA license during the valid term of this agreement.
  • The ADR Service Agreement included the following: "For all claims, resolutions of ThePogg.com Ltd shall be final & binding on the parties to the dispute under the Agreement "

Given the above we can see no sound grounds upon which the ADR Service Agreement would be viewed as invalid and as such we consider the ruling provided to stand and be legally binding. Genesis Global Limited's refusal to comply with the ruling as provided is not something that we can view as acceptable practice being both in poor faith and outwith that which we reasonably believe to be legally required.

For references see Genesis Global Limited Player Issues

Bonuses

 - 9 / 10
100% up to £200
Max Bonus 200
Min Deposit 10
Max Bet 5
Type Cashable
Wagering 40xB
200 Complimentary Spins on Staburst
# of Spins 200
Spin Value 0.10
Max Bet 5
Max Win 100
Wagering 40xW

The Casino Joy Welcome Bonus currently consists of a bonus of 100% up to £200 + 200 Complimentary Spins on Starburst.

 

The minimum deposit

Deposit Method Restrictions: Neteller, Skrill.
Country/Regional Restrictions: Lithuania, Belarus, Latvia, Czech Republic, China, Bulgaria, Poland, Bosnia-Herzegovina, Croatia, Greece, Republic of Moldova, Malaysia, Georgia, Philippines, Kazakhstan, Australia, Slovenia, Vietnam, Thailand, Indonesia, Nigeria, Bangladesh, Mongolia, Belgium and Ukraine.

BONUS CODE: NA

RECOMMENDED BONUSES
Value to Player for:
£13.35
Bonus Value
low roller
mid
mid roller
high
high roller
high
superhigh roller
high

Payout Speed: 24 hours

 - 10 / 10

The Casino Joy website states that Neteller withdrawals will be paid instantly.

Minimum withdrawal - £10.

Maximum withdrawal - £5, 500 per week; £22,000 per month. It does note that VIP customers could potentially be allowed higher withdrawal limits but no further information is given.

Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers), EcoPayz, Trustly, EnterCash, Zimpler, SoFort, Giropay, PaySafeCard, Boku, EUTeller, iDEAL, EntroPay and Bank Transfer

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

CLICK HERE TO JOIN NETELLER

Software

 - 10 / 10

Casino Joy use Net Entertainment software for their instant play casino and also include a selection of NextGen Gaming, Microgaming and PlayNGo slots games and some evolution games. Check out our Net Entertainment Software Review for more information.

Game selections are as follows:

Instant

Table Games – 117

Slots – 777

Video Poker – ?

Jackpot – 29

Live – 77

Customer Service

 - 10 / 10

Email Testing Record

  • September 2019 - 7 minutes.
  • December 2018 - 1 hour 57 minutes.

Licensing

 - 10 / 10

Casino Joy hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. Casino Joy currently use IBAS. You can find further information regarding this regulator's complaint policies here.
  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.
  • Curacao eGaming - Casino Joy are licensed by one of the Curacao eGaming Master License holders that is responsive and cooperative in the management of player complaints. You can find further information regarding this regulator's complaint policies here.

Restricted Countries

Players from United Kingdom NOT accepted.

Casino Joy does not accept players from the following countries:Australia, Belgium, Denmark, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Greece, Hungary, Iran, Israel, Portugal, Romania, Slovenia, South Africa, Spain, Turkey, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, Ukraine, United Kingdom, United States.

Contact

Contact Details:

Email : [email protected]

Slots RTP

Casino Joy appear to give the RTPs for all of their games.

Comp Points

Casino Joy appear to offer a VIP system for players but further details were not available.

Closing Thoughts

After many years working positively with this group, Genesis Global Limited's decision to refuse to accept the legitimacy of the ruling provided by this service is deeply disappointing. Failure to adhere to the ruling is - as far as we can reasonably see - unsupported by the agreements they have entered and as such we view this as behaviour that can only rightly be reflected by inclusion on our Blacklist.

Other Associations

There are no associated casinos to display.

Best Casinos: United Kingdom

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.