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4.20

Casino Lucky Win Status: Closed

Casino Lucky Win Casino

Overview

Review last updated – June 2015

As of the 12th of May 2015 Casino Lucky Win appear to have closed.

Casino Lucky Win are owned by the same group and Heavy Chips casino. Both venues carry restrictive terms regarding how much a player is allowed to win.

Trustworthiness

 - 1 / 10

Due to their Not Recommended status we did not feel comfortable sending a review to Casino Lucky Win.

Casino Lucky Win have a term restricting the amount a player can win to 20x their deposit. This term means that if you hit a big win all funds in excess of 20x your deposit will be voided. As such we do not feel comfortable recommending Casino Lucky Chip.

When we attempted to contact Casino Lucky Win regarding a software fairness issue, unlike the other casinos involved with this issue, none of the casino in this group made any effort to respond. See https://thepogg.com/gamesos-blackjack-switch-issue/.

The CyberNeedle group have been unresponsive to player complaints.

For references see CyberNeedle Group Player Issues

You can see the latest updates to Casino Lucky Wins terms and conditions here.

Payout Speed: 4 days

 - 6 / 10

Our reviewer reports Neteller withdrawals being paid out within 4 days at Casino Lucky Win.

Minimum withdrawal - None listed

Maximum withdrawal - None listed.

Banking options available- Credit/Debit cards, Neteller, Skrill (Moneybookers), PaySafeCard

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

You can see the latest updates to Casino Lucky Win casino's terms and conditions here.

Software

 - 10 / 10

Casino Lucky Win use Playtech software for their download casino. Check out our Playtech Software Review.

Game selections are as follows;

Download

Instant

Table Games – 38

Table Games – 30

Slots – 113

Slots – 107

Video Poker – 15

Video Poker – 15

Live - 6

Live - 3

Jackpot - 25

Jackpot - 23

Customer Service

 - 10 / 10

Email Testing Record

  • June 2015 - 57 minutes
  • November 2014 - 22 hours 26 minutes
  • June 2014 - 18 hours 8 minutes
  • December 2013 - 1 day 22 hours 37 minutes
  • September 2013 - 3 hours 6 minutes

Licensing

 - 2 / 10

ChipsPalace hold the following gambling licenses :

  • Curacao eGaming - Casino LuckyWin are licensed in Curacao but we are unsure which Master License holder is responsible for them. As such we cannot comment on how effective contacting their regulator would be in case of a complaint. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Casino Lucky Win – Israel, Italy, Denmark, Belgium, Hong Kong, Cyprus, France and its territories (including French Guiana, French Polynesia, French Southern Territories, Martinique, Guadeloupe, Reunion, Mayotte), Spain, Turkey, United Kingdom, USA, USA Minor Outlying Islands, Latvia

Contact Information;

Email : support@casinoluckywin.com
feedback@casinoluckywin.com
care@casinoluckywin.com
affiliates@casinoluckywin.com

Restricted Countries

Casino Lucky Win does not accept players from the following countries: Belgium, Cyprus, Denmark, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Guadeloupe, Guinea, Hong Kong SAR China, Israel, Italy, Latvia, Martinique, Mayotte, Spain, Turkey, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United Kingdom, United States.

Slots RTP

Casino Lucky Win do not release the house edge/RTP figures of any of the slots games they offer.

Comp Points

The Casino Lucky Win comp point program awards players with 1 comp point for every $10 wagered and for every 100 comp points you earn you can exchange them for $1.

Closing Thoughts

As with their sister property Heavy Chips, the controversial terms limiting how much a player can win means that you can't be as lucky at Casino Lucky Win as just about anywhere else.

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