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1.35

Casino Moons Status: Not Recommended

Casino Moons Casino

Overview

Review last updated – June 2017

Casino Moons is part of an extended group of operators represented by the Revenue Giant affiliate program and another group collectively represented by Engage-Entertainment.com.

Trustworthiness

 - 3 / 10

After doing the background research we did not feel comfortable asking any of the reviewing team to set up an account with this group.

All the casino that are part of the Revenue Giant's group have previously had substantial issues with confusing and awkward withdrawal terms, however all of these seem to have been address recently and their terms now reflect more standard practice for the industry.

During the December 2013 review update we came across this player complaint where a Revenue Giants operator Rich casino instituted a clear cut Spirit of the Bonus fund confiscation. This is absolutely unacceptable behaviour. It should be noted that Rich state in the footer of their site "This website is owned and operated by Engage Entertainment Group Inc".

Recently a complaint came in regarding another Revenue Giants operator 7Spins casino. While the casino were happy to tell us that this player involved had been running multiple accounts, they refused to provide any evidence to support that claim. Given that all this casino hold their licenses in Curacao by a Master License holder we've found to be consistently non-responsive to complaints this effectively means that the player has no-where to go to get an independent review of a decision to confiscate funds, leaving the casino as the final arbitrator with regard to decisions that they benefit from financially. It should be noted that 7Spins state in the footer of their site "This website is owned and operated by Engage Entertainment Group Inc".

At least one of the casinos in the Revenue Giants, Winward, group appears to be associated with Top Game casino software. This group has a substantially negative reputation. It should be noted that Winward state in the footer of their site "This website is owned and operated by Engage Entertainment Group Inc".

21Dukes took nearly 2 years to pay a player a low 5 figure balance and pressured the player by suggesting that the player would be paid faster if they were to pay more and if they didn't pay they'd reduce the player's withdrawal limit even further, going so far as to suggest a monthly withdrawal limit of 100 credits, which would have resulted in the balance taking decades to pay. It should be noted that 21Dukes state in the footer of their site "This website is owned and operated by Engage Entertainment Group Inc".

Another operator not part of the Revenue Giants group but listing their ownership as Engage Entertainment, Sunset Slots, has been accused by CasinoMeister of illegally obtaining a mailing list.

Engage-Entertainment's legal department have contacted us to insist that they are customers of the Revenue Giant affiliate program and there is no other relationship between their properties and the other properties represented by Revenue Giants. However as ALL of the significant issue highlighted with regard to the Revenue Giants group relate to Engage-Entertainment properties, this doesn't seem to have any bearing on this review. In fact, the group of operators listing ownership with Engage Entertainment does extend outside the Revenue Giants affiliate program and unfortunately has a longer list of player issues, including failing to respond to complaints and according to CasinoMeister has misappropriated an email list.

For references see Revenue Giants Group Player Issues and Engage Entertainment Group Player Issues

You can see the historical updates to Casino Moons casino's terms and conditions here. Due to the design of the Casino Moons website we can no longer monitor their terms and conditions.

Bonuses

 - 2 / 10

To find out how our bonus ratings are calculated see Bonus Rating System.

Bonus;

333% up to $3333

Sticky - you will receive this bonus when you deposit and can never withdraw it. When you've completed the wagering requirements the bonus will be removed from your account at the time of your first withdrawal.

Wagering Requirements;

  • Slots - 33.3xbonus
  • Video Poker - 33.3xbonus

Adjustments to ratings;

  • No Deposit Bonus (+1) - $15 bonus when you sign up
  • Restricted Games (-1) - You are not allowed to play the following games with the sign-up bonus; Blackjack and Roulette games
  • Bonuses on subsequent deposits (+1) - Second deposit 100% up to $300

Game Weightings (already account for in Wagering Requirements)



Notes



Payout Speed: 3-4 weeks

 - 0 / 10

The CasinoMoons website gives no information that we could find on how long withdrawals will take to process.

Minimum withdrawal - Not defined.

Maximum withdrawal - $1000-$35000/week depending on VIP level.

Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers), PaySafeCard, Poli, UKash, Sofort, Giropay, iDeal, 4B, Euro6000, Dankort, PostePay, CartaSi, Nordea, ePay.bg, and Bank Transfers

CLICK HERE TO JOIN NETELLER

Software

 - 2 / 10

Casino Moons previously used Top Game software for both their download and instant play casinos. Casino Moons currently use Rival software, a software provider who have been unable to explain connections between their company and a company that supposedly did independent games testing for them. They also use Betsoft, Visionary iGaming and Pariplay sortware. Check out our Top Game Software Review.

Game selections are as follows;

Download

Table Games – 13

Slots – 151

Video Poker – 5

Jackpots - 3

Live - 3

Customer Service

 - 0 / 10

Email Testing Record

  • November 2016 - No Answer
  • June 2015 - 13 hours 24 minutes
  • November 2014 - 1 hours 36 minutes
  • June 2014 - No Response
  • December 2013 - No Response
  • June 2013 - 1 day 4 hours 58 minutes
  • April 2013 - 1st email - 5 minutes

Licensing

 - 2 / 10

CasinoMoon hold the following gambling licenses :

  • Curacao eGaming - 21Dukes casino are licensed in Curacao by the Curacao eGaming Master License holder. We have had no success contacting this license holder, either directly or via the affected player, about player complaints and consider them to be completely non-responsive. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Casino Moons - Afghanistan, Guinea-Bissau, Somalia, American Samoa, Haiti, Angola, Hong Kong, Sudan, Belgium, Iran, Syria, Burundi, Iraq, Tajikistan, Cambodia, Israel, Turkey, Chad, Libya, Turkmenistan, Chinese Taipei, Martinique, United States of America, Congo Republic, Monaco, US Virgin Islands, Democratic Republic of Congo, Myanmar, Uzbekistan, Eritrea, Netherlands, Venezuela, France, North Korea, Yemen, French Guyana, Philippines, Zimbabwe, Guadeloupe, Puerto Rico, Guam, Singapore, Bulgaria, Greece, Italy or Romania

Contact Information;

Email : support@casinomoons.com
Phone : 1-800-274-7345
Fax : 1-703-991-8879

Affiliate Program - Revenue Giants.

Restricted Countries

Casino Moons does not accept players from the following countries: Afghanistan, American Samoa, Belgium, Brunei, Bulgaria, Cambodia, Chad, Congo - Brazzaville, Congo - Kinshasa, Eritrea, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Greece, Guadeloupe, Guam, Guinea-Bissau, Haiti, Hong Kong SAR China, Iran, Iraq, Israel, Italy, Libya, Martinique, Monaco, Myanmar [Burma], EU, North Korea, Philippines, Puerto Rico, Romania, Singapore, Somalia, Sudan, Syria, Tajikistan, Turkey, Turkmenistan, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United Kingdom, United States, Uzbekistan, Venezuela, Yemen, Zimbabwe.

Slots RTP

Casino Moon do not publish the house edge (RTP) information for any of their slots games.

Comp Points

Casino Moon do not offer a comp point program.

Closing Thoughts

CasinoMoons are part of a group that have a several outstanding complaint issues at various affiliate portals, hold a Curacao license and have moved from one software provider with a less than stellar reputation to another in the same situation. We advise players to choose an alternative operator to play with.

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