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8.4

Casino Plex Status: Closed

Casino Plex Casino

Overview

Review last updated – May 2017

A relatively new Playtech casino operation, Casino Plex offer the standard package of instant and download games.

Trustworthiness

 - 8 / 10

Only one of the reviewers that works for ThePOGG.com regularly holds an account with Casino Plex and this has been open for less than 6 months. They report positive experiences.

While there have been some historical issues with Casino Plex failing to discuss complaints at various mediation portals, our recent discussions with Casino Plex have been very positive and have resulted in the issues that have come in through this site being completely resolved. As such we're happy to send players to this operator again.

For references see Casino Plex Player Issues

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

You can see the latest updates to Casino Plex's terms and conditions here.

Bonuses

 - 3 / 10
100% up to €500
Max Bonus 500
Min Deposit 10
Max Bet 5
Type Sticky
Wagering 50xb

The Casino Plex Welcome bonus currently consists of a bonus of 100% up to €500.

The minimum deposit that will trigger the bonus is €10.

This bonus has a wagering requirement of 50xbonus for the deposit bonus.

The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.

The maximum allowed bet is €5 on any single round of play.

There is no maximum win on either the deposit bonus or the complimentary spins.

The bonus is sticky, which means that it can never be withdrawn and will be removed from your account at the time of your first withdrawal.

Deposits made via Neteller or Skrill are not eligible for this bonus.

Game Weightings:

  • Slots (all varieties) 100%
  • Scratch Cards 50%
  • Arcade Games 25%
  • Table & Card Games 5%
  • Asian Games 5%
  • Live Casino 5%
  • Video Poker 0%
  • Multiplayer Games 0%
  • All Double Options 0%

Available to newly registered players only.

Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.

 

 

Deposit Method Restrictions: Neteller, Skrill
Country/Regional Restrictions: UK has alternative bonus
BONUS CODE: NO CODE NEEDED RECOMMENDED BONUSES
Value to Player for:
-€4.81
Bonus Value
low roller
mid
mid roller
low
high roller
mid
superhigh roller
low

Payout Speed: 72h

 - 8 / 10

Using Neteller all of our reviewer reports withdrawals paid within 72 hours.

Minimum Withdrawal - None listed.

Maximum Withdrawal - $10.000, €7000, £6000 per 30 day period

Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers), EcoCard, ClickAndBuy, UKash and Click2Pay

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

CLICK HERE TO JOIN NETELLER

Software

 - 10 / 10

Casino Plex use Playtech software for both their download and instant play casinos. Check out our Playtech Software Review.

Game selections are as follows;

Download

Instant

Table Games – 29

Table Games – 24

Slots – 94

Slots – 67

Video Poker – 13

Video Poker – 14

Jackpot - 46

Jackpot - 20

Customer Service

 - 10 / 10

Our reviewer reports positive experiences with Casino Plex customer services.

Email Testing Record

  • November 2016 - 1 hours 56 minutes
  • June 2015 - 23 hours 43 minutes
  • November 2014 - 20 minutes
  • June 2014 - 13 hours 46 minutes
  • June 2013 - 9 minutes
  • January 2013 - 1st email - 3h 54min

Licensing

 - 10 / 10

CasinoPlex hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. CasinoPlex currently use IBAS. You can find further information regarding this regulator's complaint policies here.
  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Casino Plex - American Samoa, Belgium, Bulgaria, Cyprus, Estonia, Guam, Israel, Netherlands Antilles, Northern Mariana Islands, Philippines, Puerto Rico, U.S. Virgin Islands, U.S.A, US Minor Outlying Islands, Spain, France, Hong Kong, Turkey, Cuba, Iran, Iraq, Libya, Sudan, Syria, Afghanistan, Estonia, Romania, Portugal, Ukraine

Contact Information;

Email : support@casinoplex.com
vip@casinoplex.com
affiliates@e-play24.com
docs@casinoplex.com
Address : E-play24 Ltd
Tigne Place , Block 12 , Floor 1/5,
Tigne Steet, Sliema
SLM3173 Malta
MT 1966 1023

Affiliate Program - ePlay24 Affiliates.

Restricted Countries

Casino Plex does not accept players from the following countries: Afghanistan, American Samoa, Australia, Belgium, Bulgaria, Cuba, Cyprus, Estonia, France, Guam, Hong Kong SAR China, Iran, Iraq, Israel, Libya, EU, Northern Mariana Islands, Philippines, Portugal, Puerto Rico, Romania, Spain, Sudan, Syria, Turkey, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, Ukraine, United States.

Contact

Slots RTP

Casino Plex publish the House Edge/RTP figures for all of their games within the game help files.

Comp Points

Casino Plex offer the standard Playtech comp point program where every £10 wagered earns 1 comp point and every 100 comp points can be converted to £1. As you move up the VIP ladder the conversion rate improves.

Closing Thoughts

Casino Plex have made substantial efforts to re-engage with the community here and have gone back and resolved the one notable player issue we've had come in. With that out of the way, we're more than happy to welcome back a Playtech operator with a UKGC license and we're confident that you'll find plenty worth checking out at Casino Plex.

Associated By Company

Other Associations

There are no associated casinos to display.

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Promotional Terms & Conditions

100% up to €500
Max Bonus 500
Min Deposit 10
Max Bet 5
Type Sticky
Wagering 50xb

This promotion is only available to new players and only once they've made their first deposit.

The Casino Plex Welcome bonus currently consists of a bonus of 100% up to €500.

The minimum deposit that will trigger the bonus is €10.

This bonus has a wagering requirement of 50xbonus for the deposit bonus.

The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.

The maximum allowed bet is €5 on any single round of play.

There is no maximum win on either the deposit bonus or the complimentary spins.

The bonus is sticky, which means that it can never be withdrawn and will be removed from your account at the time of your first withdrawal.

Deposits made via Neteller or Skrill are not eligible for this bonus.

Game Weightings:

  • Slots (all varieties) 100%
  • Scratch Cards 50%
  • Arcade Games 25%
  • Table & Card Games 5%
  • Asian Games 5%
  • Live Casino 5%
  • Video Poker 0%
  • Multiplayer Games 0%
  • All Double Options 0%

Available to newly registered players only.

Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.

 

 

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