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4.10

Casino Real Status: Not Recommended

Casino Real Casino

Overview

Review last updated – July 2017

The CasinoReal site is only available in Spanish.

Casino Real are owned and operated by Intellectual Property & Software Ltd (IPS) – a company based in Alderney and they are Latin American Facing. Casino Real are sister casino to: Bet UK Casino, CastleJackpot, Pink Casino, SlotBoss Casino, SlotMob Casino, Slotto Casino and Slotaway Casino and Casino Euro Millions are associated white labels. Castle Jackpot Casino are dual licensed by Alderney and the UKGC. The casino offers a range of games provided by IGT, Evolution, Eyecon and Microgaming. The site is fairly simple in design and it sticks to a palette of grey, red and white. The homepage background is tonal red with rows of rotated squares each featuring a spade symbol inside

Trustworthiness

 - 3 / 10

(-1)Dormancy Clause - Term 6.12 "If your account has been inactive for 2 years it will be suspended. We will reclaim funds from any account that shows no activity over a 2 year period." Dormancy clauses should never be used as a means of seizing balances. This casino does not even say that it will make any attempts to contact players to inform them in advance that their balance will be lost. Unacceptable.

The IPS group have made clear that they are "not obligated" to discuss player complaints with this service. They have also been non-responsive to player complaints at other sites and appear to have engaged in what we view to be questionable practices when dealing with gambling protection and self-exclusion issues.

For references see IPS Player Issues

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

Bonuses

 - 1 / 10

To find out how our bonus ratings are calculated see Bonus Rating System.

Bonus:

100% up to $500.

Cashable - this bonus can be withdrawn once wagering is complete.

Wagering Requirements:

  • Slots -?xbonus
  • Blackjack -? xbonus
  • Baccarat - ?xbonus
  • Roulette - ?xbonus
  • Video Poker - ?xbonus

Adjustments to ratings:

    Game Weightings (already account for in Wagering Requirements)

    Notes

    Be aware that this casino does not give details of exclusions, games weightings, maximum wager amount or bonus play-through requirement - other venues owned and operated by IP&S Ltd do have such rules so this one may well do too though they do not list them in their Terms and Conditions.



Payout Speed: 5 days

 - 5 / 10

Casino Real Support stated when asked that withdrawals are processed in 5 days.>

Minimum withdrawal - £20

Maximum withdrawal - £10,000 in 24 hours. Maximum of 5 withdrawals in 24 hours. Larger withdrawals will be paid in monthly instalments.

Banking options available - Credit/Debit cards, Bank Transfer, Neteller, Paysafecard, Skrill (Moneybookers), Entropay, Ukash.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software

 - 2 / 10

Casino Real use IGT software for their instant games and also some Microgaming, Bede Gaming, Evolution Gaming, Barcrest and High 5 Gaming. /p>

Game selections are as follows:

Instant

Table Games – 5

Jackpot – 0

Video Poker– 2

Slots – 37

Live – 3

Customer Service

 - 10 / 10

Email Testing Record

  • November 2016 - 1 minute
  • December 2015 - 34 minutes.

Licensing

 - 8 / 10

CasinoReal hold the following gambling licenses :

  • Alderney Gambling Control Commission - The AGCC are one of the stronger regulatory authorities operating within the online gambling market. You can find further information regarding this regulator's complaint policies here.

The following countries are not allowed to register with CasinoReal: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antarctica, Antigua and Barbuda, Argentina, Armenia, Aruba, Austria, Australia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia (Plurinational State of), Bosnia and Herzegovina, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, Brunei Darussalam, Bulgaria, Burkina, Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo (the Democratic Republic of the), Cook Islands, Costa Rica, Cote d'Ivoire, Croatia, Cuba, Cyprus, Czech Republic, Korea (Democratic People's Republic of), Djibouti, Dominica, Dominican Republic, Timor-Leste, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands (Malvinas), Faroe Islands, Fiji, France, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Heard Island and McDonald Islands, Honduras, Hong Kong, Hungary, India, Indonesia, Iran (Islamic Republic of), Iraq, Israel, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Korea (Republic of), Kuwait, Kyrgyzstan, Lao People's Democratic Republic, Latvia, Lebanon, Lesotho, Liberia, Libyan Arab Jamahiriya, Lithuania, Macao, Macedonia (the former Yugoslav Republic of), Madagascar, Malawi, Malaysia, Maldives, Mali, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia (Federated States of), Moldova (Republic of), Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands, Netherlands Antilles, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Northern Mariana Islands, Norway, New Zealand, Occupied Palestinian Territory,Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn, Poland , Puerto Rico, Qatar, Korea (Republic of), Reunion, Romania, Russia, Rwanda, Saint Helena, Ascension and Tristan da Cunha, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Samoa, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Georgia and the South Sandwich Islands, Spain, Sri Lanka, Sudan, Suriname, Svalbard and Jan Mayen, Svalbard and Jan Mayen, Swaziland, Switzerland, Syrian Arab Republic, Taiwan, Province of China, Tajikistan, Tanzania (United Republic of), Thailand, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, United Kingdom United States, Uruguay, US Minor Outlying Islands, Uzbekistan, Vanuatu, Holy See (Vatican City State), Venezuela (Bolivarian Republic of), Vietnam, Virgin Islands, British, Virgin Islands(U.S.), Wallis and Futuna, Western Sahara, Yemen, Zambia, Zimbabwe.

Contact Details:

Email : ayuda@casinoreal.com
Address : IP&S Ltd.
Suite 6
St. Anne's House
Victoria Street
Aldernay
GY9 3TA

Restricted Countries

Casino Real does not accept players from the following countries: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antarctica, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Canton and Enderbury Islands, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos [Keeling] Islands, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Costa Rica, Croatia, Cuba, Cyprus, Czech Republic, Côte d’Ivoire, Djibouti, Dominica, Dominican Republic, East Germany, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands, Faroe Islands, Fiji, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Heard Island and McDonald Islands, Honduras, Hong Kong SAR China, Hungary, India, Indonesia, Iran, Iraq, Israel, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Latvia, Lebanon, Lesotho, Liberia, Lithuania, Luxembourg, Macau SAR China, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Metropolitan France, Mexico, Micronesia, Midway Islands, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar [Burma], Namibia, Nauru, Nepal, EU, EU, Neutral Zone, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, North Korea, North Vietnam, Northern Mariana Islands, Norway, Oman, Pacific Islands Trust Territory, Pakistan, Palau, Palestinian Territories, Panama, Panama Canal Zone, Papua New Guinea, Paraguay, People's Democratic Republic of Yemen, Peru, Philippines, Pitcairn Islands, Poland, Portugal, Puerto Rico, Qatar, Romania, Russia, Rwanda, Réunion, Saint Barthélemy, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Samoa, San Marino, Saudi Arabia, Senegal, Serbia, Serbia and Montenegro, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Georgia and the South Sandwich Islands, South Korea, Spain, Sri Lanka, Sudan, Suriname, Svalbard and Jan Mayen, Swaziland, Switzerland, Syria, São Tomé and Príncipe, Taiwan, Tajikistan, Tanzania, Thailand, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, Uganda, Ukraine, Union of Soviet Socialist Republics, United Arab Emirates, United Kingdom, United States, Unknown or Invalid Region, Uruguay, Uzbekistan, Vanuatu, Vatican City, Venezuela, Vietnam, Wake Island, Wallis and Futuna, Western Sahara, Yemen, Zambia, Zimbabwe.

Slots RTP

Casino Real does not give the RTPs for their games.

Comp Points

Casino Real does not appear to offer a comp points system for players.

Closing Thoughts

Casino Real are non-responsive to player complaints and their are still some areas of their site that we see giving rise to issues in the future. Firstly their dormancy clause clearly states that they will seize customer balances after 2 years and they give no indication that they will inform customers at any point of their intent before this - not only is it a courtesy for them to do so but predatory dormancy clauses cannot be tolerated. Secondly their stipulation that jackpots will be paid out in 20 annual instalments is unacceptable and customers should be clear that such a term exists. This casino also takes a relatively long time to pay out for a venue that accepts UK players - 5 days - they also allow customers to reverse withdrawals during this period and having such a long pay-out process may lead to susceptible players reversing withdrawals that they cannot really afford to.

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