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9.85

CasinoCasino Status: Deposit Guarantee

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CasinoCasino Casino

Overview

Review last updated – May 2019.

CasinoCasino is a relatively new gambling property run by L&L Europe. It holds dual licenses with the MGA, and the UKGC. They offer a range of games from Net Entertainment and Microgaming. The home page features a blue and orange colour pallet. CasinoCasino currently have no significant outstanding complaints at any of the major gambling portals.

Trustworthiness

 - 12 / 10

ThePOGG.com serves as an Alternative Dispute Resolution (ADR) service for CasinoCasino as part of their MGA license requirements. This means that we can offer legally binding rulings for all complaints submitted to this service from jurisdictions subject to the MGA license.

CasinoCasino have accepted ThePOGG Deposit Guarantee seal. This means that they've agreed in advance that they will discuss player complaints as long as they have written permission from the player and no funds will be confiscated from players without clear breach of terms. In return we guarantee your deposits with CasinoCasino. Read more about our guarantee here.

Bonuses

 - 6 / 10
100% up to €100
Max Bonus 100
Min Deposit 10
Max Bet 5
Type Cashable
Wagering 40xb

The CasinoCasino Welcome bonus currently consists of a bonus of 100% up to €100.

10% cashback on losses is available on non-bonus deposits.

The minimum deposit that will trigger the bonus is €10.

This bonus has a wagering requirement of 40xbonus.

The bonus is structured so that only wagering with bonus funds, which are stacked beneath the deposited funds, counts towards the wagering requirement. This also means that bonus restrictions, do not apply while you are wagering with your deposited funds. In other words as long as you are only using deposited funds you can withdraw at any time you like.

The maximum allowed bet is €5 on any single round of play.

There is no maximum win on this bonus.

Players depositing via Neteller or Skrill are not eligible to receive this bonus.

Only players from the following countries are eligible to receive the complimentary spins: Germany, Austria, Switzerland, Ireland, Sweden, Norway and Finland

The bonus is cashable.

Game Weightings:

  • Slots Section: 100% inclusive of the bonus and wagering requirements
  • Video Slots Section: 100% inclusive of the bonus and wagering requirements
  • Lottery Section: 100% inclusive of the bonus and wagering requirements
  • Other Games Section: 100% inclusive of the bonus and wagering requirements
  • Video Poker Section: Not included in the bonus scheme
  • Table Games Section: Not included in the bonus scheme
  • Live Casino Section: Not included in the bonus scheme

Available to newly registered players only.

Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.

 

 

Deposit Method Restrictions: Neteller, Skrill
Country/Regional Restrictions: Germany, Austria, Switzerland, Ireland, Sweden, Norway and Finland
BONUS CODE: NA CLAIM BONUS
Value to Player for:
€6.48
Bonus Value
low roller
mid
mid roller
mid
high roller
mid
superhigh roller
n/a

Payout Speed: 24h

 - 10 / 10

The CasinoCasino website states that Neteller withdrawals will be paid within one business day.

Minimum withdrawal – £20.

Maximum withdrawal – £5000.

Banking options available - Visa, Mastercard, Neteller, Skrill, Bank Transfer and Paysafe Card

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

CLICK HERE TO JOIN NETELLER

Software

 - 10 / 10

CasinoCasino use Net Entertainment and Microgaming softwares for their instant play casino. To find out more check out our Net Entertainment Software Review and Microgaming Software Review.

Game selections are as follows;

Instant

Table Games – 41

Slots – 600

Video Poker – 24

Jackpot – 16

Live – 71

Customer Service

 - 10 / 10

Email Testing Record

  • May 2019 - 11 minutes
  • November 2018 - 1 hour 47 minutes
  • July 2017 - 3 minutes

Licensing

 - 10 / 10

CasinoCasino hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. CasinoCasino currently use eCogra. You can find further information regarding this regulator's complaint policies here.
  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

Restricted Countries

CasinoCasino does not accept players from the following countries: Afghanistan, Albania, Algeria, American Samoa, Angola, Australia, Cambodia, Ecuador, Estonia, Guam, Guyana, Hong Kong SAR China, Indonesia, Iran, Iraq, Israel, Italy, Kuwait, Laos, Latvia, Myanmar [Burma], Namibia, Nicaragua, North Korea, Pakistan, Panama, Panama Canal Zone, Papua New Guinea, Philippines, Romania, Russia, Singapore, South Africa, South Korea, Spain, Sudan, Syria, Taiwan, Turkey, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, Uganda, United States, Yemen, Zimbabwe.

Contact

Contact Information;

Email : [email protected]
Phone : +356 2032 0017

Slots RTP

CasinoCasino publish the house edge/RTP figures for all of their slots games.

Comp Points

CasinoCasino run a comp point program called 'Player Points'. This system operates slightly differently than most comp point programs in that it is based on losses rather than wagers. For every £10 the player deposits they'll receive 1 point. For every £10 they withdraw they'll lose 1 point. 50 points can be exchanged for £5.

In comparison to the standard Playtech comp point program that we use as a bar for rating, this system is about half as valuable for the player when playing slots and less valuable than that for other lower House Edge games.

Closing Thoughts

All of the operators in the L&L Europe group we consider to be top notch. Years of experience with this group have shown them to be consistent in their high levels of customer support and transparent practices.

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