CasinoLand Casino

ThePOGG.com serves as an Alternative Dispute Resolution (ADR) service for Casino Land as part of their MGA license requirements. This means that we can offer legally binding rulings for all complaints submitted to this service from jurisdictions subject to the MGA license.

Casino Land have accepted ThePOGG Deposit Guarantee seal. This means that they've agreed in advance that they will discuss player complaints as long as they have written permission from the player and no funds will be confiscated from players without clear breach of terms. In return we guarantee your deposits with Casino Land. Read more about our guarantee here.

The CasinoLand site states that withdrawals to ewallets will be processed within 24 hours.

Maximum withdrawal - None.

Minimum withdrawal - €10.

Banking options available - Credit/Debit cards, Skrill (Moneybookers), Neteller, Trustly, EU Teller and Paysafecard.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

CasinoLand use Net Entertainment software for their instant play casino. They also add in a selection of slots games from Microgaming, Play N Go and NYX Gaming.

Game selections are as follows:

Email Testing Record

• June 2020 - won't answer without user account.
• September 2019 - No Response .
• May 2019 - 17 minutes.
• November 2018 - 33 minutes.
• November 2016 - 2hours 19 minutes
• February 2016 - 7 minutes.

Casino Land hold the following gambling licenses :

• United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. CasinoLand currently use IBAS. You can find further information regarding this regulator's complaint policies here.
• Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

Players from United Kingdom accepted.

CasinoLand does not accept players from the following countries:Albania, American Samoa, Australia, Belgium, Bulgaria, Denmark, Estonia, Ethiopia, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Guam, Italy, Mexico, Poland, Portugal, Romania, South Africa, Spain, Sweden, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United States.

Contact Details:

CasinoLand give the RTPs for around half of their games.

CasinoLand do offer a comp point program that rewards players with complimentary spins. Unfortunately details of how much play it takes to qualify for a specific free spin reward are not included and as such we cannot approximate the value of this program to the player.

CasinoLand are proving to be a high quality operator with excellent Customer Support operatives working in their Live Chat department and also via email. Be advised that bonuses cannot be claimed by players from: Bulgaria, Croatia, Czech Republic, Greece, Hungary, India, Indonesia, Latvia, Pakistan, Poland, Portugal, Romania, Russia, Slovakia and Thailand. Players signing up to deposit via Neteller or Skrill should be advised that they will be unable to claim the Welcome Bonus if they deposit using either of these methods but beyond this they can claim bonuses.