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blacklisted casino thepogg

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– ThePOGG.com can issue legally binding rulings on player complaints under the MGA license.

– Cooperative with player complaints.

– Withdrawals take over 24 hours.

– Email support takes longer than average to respond.

– Not subject to the strongest regulations.

– Low value registration incentives.


CasiQo Casino Review

Review last updated - August 2021.

OVERVIEW | 6.82/10


CasiQo is a casino operated by N1 Interactive Ltd. It is licensed by the MGA in Malta. It offers an extensive selection of games from: Net Entertainment, QuickspinMicrogaming, Pragmatic Play, BetSoft, Evolution Gaming, Amatic, Endorphina, SoftSwiss, ELK Studios, EGT, Play 'N Go, Authentic Gaming, 1x2 Gaming, Booming Games, Hacksaw, Iron Dog Studios, No Limit, Novomatic, PG Soft, Push Gaming, Red Tiger, Relax Gaming, Yggdrasil, Gamomat, Revolver, Electric elephant, Silverback, Jade Rabbit, GamesInc, 4 the Player, Avatar 4x, Bang Bang Games, Dream Tech, Northern Lights, Reel Play, Reflex Gaming, True Lab, Boomerang Studios, Games Lab, Tom Horn Gaming, Petersons, Baddingo, BBGames and Thunderkick across the Slots, Live, Table, Video Poker and Jackpot categories. The CasiQo Casino home page features a: purple, white and gold colour palette and it is fairly simple and straightforward in design. The casino logo is its name in gold lettering outlined in purple against a purple background - the "Q" sits at a jaunty angle. CasiQo Casino currently have no significant outstanding complaints at any of the major gambling portals.

TRUSTWORTHINESS | 10+


ThePOGG.com serves as an Alternative Dispute Resolution (ADR) service for CasiQo Casino as part of their MGA license requirements. This means that we can offer legally binding rulings for all complaints submitted to this service from jurisdictions subject to the MGA license.

Players should be aware of the somewhat predatory KYC term found at this site: "We reserve the right to make a phone call to the number provided in your user account, which at our own discretion can be a necessary part of the KYC procedure. Until the account is fully verified, no cashouts will be processed. In case the provided phone number is incorrect, missing or false or the player will not answer the phone call, we reserve the right to confiscate your winnings and/or disable your user account. We will make reasonable efforts trying to contact you regarding the withdrawal of the funds, but if we are not able to reach you (by email or phone) in two (2) weeks, the funds will be retained by the Company, since you have failed to pass the KYC procedure. (20/08/2021)

BONUSES | 0 / 10


Deposit Method Restrictions:
Country/Regional Restrictions:

Payout Speed: 72 hours | 8 / 10


CasiQo Casino's website states that withdrawals to ewallets may take up to 3 days to process.

Minimum withdrawal – €20 - this is slightly higher than the norm.

Maximum withdrawal – €5,000 per week; €15,000 per month. Winnings of €15,000+ will be paid out in installments of €15,000 per month.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software | 10 / 10


CasiQo Casino use Pragmatic Play, BetSoft, Evolution Gaming, Amatic, Endorphina, SoftSwiss, ELK Studios, EGT, Play 'N Go, Authentic Gaming, 1x2 Gaming, Booming Games, Hacksaw, Iron Dog Studios, No Limit, Novomatic, PG Soft, Push Gaming, Red Tiger, Relax Gaming, Yggdrasil, Gamomat, Revolver, Electric elephant, Silverback, Jade Rabbit, GamesInc, 4 the Player, Avatar 4x, Bang Bang Games, Dream Tech, Northern Lights, Reel Play, Reflex Gaming, True Lab, Boomerang Studios, Games Lab, Tom Horn Gaming, Petersons, Baddingo, BBGames and Thunderkick . Check out our Net Entertainment Software Review, Microgaming Software Review and BetSoft Software Review.

Game selection is as follows:

Instant

Table Games – 63

Slots – 1113

Video Poker – 31

Jackpot – 500

Live – 107

Customer Service | 0 / 10


Email Testing Record

  • August 2021 - No response.

Licensing | 7 / 10


CasiQo Casino hold the following gambling licenses :

  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. ThePOGG.com acts as the ADR service used by CasiQo for their MGA license. You can find further information regarding this regulator's complaint policies here.

Restricted Countries


Players from United States NOT accepted.

CasiQo does not accept players from the following countries: Anguilla, Australia, Belgium, Czech Republic, Estonia, France, French Guiana, French Polynesia, French Southern Territories, Gibraltar, Guyana, Israel, Italy, Jersey, Latvia, Mayotte, Reunion, Russian Federation, Slovakia, Slovenia, Spain, Turkey, Ukraine, United Kingdom, United States, United States Minor Outlying Islands, Wallis and Futuna.

Contact


Contact Information:

Email : [email protected]

Slots RTP


CasiQo do not appear to give the RTPs for their games.

Comp Points


CasiQo Casino make reference to a loyalty program of sorts but it links to their cashback bonus offer which kicks in at level 4 status - unfortunately we have been unable to determine exactly what the levels are - we advise contacting customer support for details before signing up. Be aware the cashback comes with a wagering requirement of 10x.

Closing Thoughts


CasiQo Casino are licensed by the MGA in Malta and they have made a positive start to their career in the online gambling market. Players from Germany and Sweden are exempt from claiming any bonuses. Players winning progressives will be paid in full but large wins on other methods will be paid out in instalments of €15,000 per month until the full amount is removed. Be sure that you are able to comply with the KYC timescale before signup at the risk of losing your balance if you cannot meet the deadline set. Be aware that the advertised cashback is actually a bonus which attracts wagering of 10x and it is only available to players qualifying for level 4 status on the casino's loyalty program.

Other Associations


We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.

COMPLAINTS

CasiQo
Resolved

Casiqo - could register Account and Cash in, but was already self-excluded under N1 license

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CasiQo
Resolved

CasiQo - deposited money pending since 3 days

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CasiQo
Resolved

CasiQo - Payouts not accepted

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CasiQo
Resolved

CasiQo - stalling withdrawal

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