OVERALL VERDICT
8.50/10

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OVERALL VERDICT

8.50/10

PAYOUT SPEED

8/10

Customer Service

10/10

Bonuses

3/10

Software

8/10

Licensing

10/10

WEBSITE

HISTORICAL OWNERSHIP

Softswiss N.V.

OWNERSHIP

MT SecureTrade Limited

AFFILIATE PROGRAM

Chance Hill Affiliate

This casino is closed!

This operator has ceased operation and is no longer available to play with.

We recommend you to enjoy your time elsewhere:

There are no recommended casinos to your country to display.

– No player complaints requiring operator intervention received so far!

– Fast response to email support request.

– Operator subject to strong regulatory requirement.

–

– Withdrawals take over 24 hours.

– Low value registration incentives.

Chance Hill Casino Review

Name: Chance Hill Casino Review
Item: Chance Hill
Rating: 8.50
Author: ThePOGG

Review last updated - September 2019.

OVERVIEW | 8.50/10

Chance Hill casino previously ran on the SoftSwiss gaming platform but have now moved to iGaming Cloud the gaming platform developed by the owners of Guts Casino. They currently have no complaints logged on any of the major gambling portals.

TRUSTWORTHINESS | 10+

ThePOGG.com serves as an Alternative Dispute Resolution (ADR) service for Chance Hill Casino as part of their MGA license requirements. This means that we can offer legally binding rulings for all complaints submitted to this service from jurisdictions subject to the MGA license.

Chance Hill casino have accepted ThePOGG Deposit Guarantee seal. This means that they've agreed in advance that they will discuss player complaints as long as they have written permission from the player and no funds will be confiscated from players without clear breach of terms. In return we guarantee your deposits with Chance Hill casino. Read more about our guarantee here.

BONUSES | 3 / 10

Chance Hill Casino Review does not currently offer a bonus that we can reasonably evaluate.

Deposit Method Restrictions:

Country/Regional Restrictions:

Payout Speed: 3 days | 8 / 10

Chance Hill state on their website that withdrawals can take up to 3 days.

Maximum Withdrawal - €4000 or equivalent per week.

Minimum Withdrawal - €50 .

Banking options available - Credit/Debit cards, Skrill (Moneybookers), Neteller, Paysafecard, Union Pay and Bank Transfers.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Click here to join neteller

Software | 8 / 10

Chance Hill casino use Net Entertainment software for their instant play casino. They also add in a selection of slots games from BetSoft, IGT, Microgaming, Play N Go, Sheriff and NextGen.

Game selections are as follows;

Instant

Table Games – 17

Slots – 309

Video Poker – 6

Jackpots - 8

Customer Service | 10 / 10

Email Testing Record

September 2019 - 1 hour 25 minutes.
May 2019 - 1 hour 22 minutes.
December 2018 - 9 minutes
November 2016 - 2hours 19 minutes
August 2015 - 5 hours 47 minutes.

Licensing | 10 / 10

ChanceHill hold the following gambling licenses :

United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. Chance Hill currently use ThePOGG.com and IBAS. You can find further information regarding this regulator's complaint policies here.
Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. ThePOGG.com acts as the ADR service used by Chance Hill for their MGA license. You can find further information regarding this regulator's complaint policies here.
Curacao eGaming - Chance Hill casino are licensed by Cyberluck, the Curacao eGaming Master License holder. In our experience this Master License holder has been completely non-responsive to player complaints when contacted by either this site or players. You can find further information regarding this regulator's complaint policies here.

Restricted Countries

Players from United States NOT accepted.

Chance Hill does not accept players from the following countries: Australia, Belarus, Bulgaria, Croatia, Czech Republic, France, French Guiana, French Polynesia, French Southern Territories, Hungary, Israel, Italy, Latvia, Romania, Slovakia, South Africa, Spain, Sweden, Ukraine, United States, United States Minor Outlying Islands, Virgin Islands, U.S..

Contact

Contact Information;

Postal address:	12 Dartington, Plender Street, London
Phone :	International (+34917377697) is available from 9 am to 6 pm GMT+1.

Slots RTP

Chance Hill casino publishes the slot game Return to Player (RTP) or House Edge information for all of their slots games.

Comp Points

It does not appear that Chance Hill Casino provide any sort of comp points program for all players.

Closing Thoughts

The casinos operating on the MT SecureTrade white label have garnered a good reputation over several years of operation and their licensors are credible and, in the main, player focused. That we function as an ADR service for this license provider under their MGA license gives us a very high degree of confidence that players signed-up with Chance Hill Casino will be treated fairly.

Associated By Company

The below operators are run by the same company as this operator. This means that, for well regulated operators, self-exclusions or bonus bans may carry over to these properties. For poorly licensed, or unlicensed operators, it is good to know which other sites are being run by the same company, so you can avoid companies that have mistreated you in the past.

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Other Associations

We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.