Chelsea Palace: Not Recommended
Chelsea Palace is not recommended!.
Chelsea Palace Casino REVIEW
Players from United States cannot play at Chelsea Palace casino.
Review last updated - April 2022.
Chelsea Palace Casino run on the Nektan platform and are dual licensed by the Gibraltar Gambling Commission in Gibraltar and in the United Kingdom by the UKGC - they use IBAS as their alternative dispute resolution service. They provide a limited range of games from NextGen Gaming, Aristocrat, Nektan, IGT, Big Time Gaming, Blueprint, Core Gaming, ELK Studios, Evolution, Extreme Live Gaming, Felt, Foxium, Gamevy, Iron Dog, IWG, Konami, Lightning Box, Merkur, Realistic Games, Red Tiger, Scientific, Microgaming and NetEntertainment. Their site is the typical Nektan design and utilises a colour palette of: golden brown, black and white. Their logo is their name in golden brown and white with a lion in the same colours ensconced in a shield to the left-hand side. A cream spade symbol sits to the left of the lion and a cream heart symbol to the right.
Below we highlight the terms that players should be aware of when playing with Nektan run properties.
Maximum Win Cap - the casino institutes a maximum win clause to the effect that they will not pay out any more than £250,000 on any of their games - the exception being progressive jackpots as per Term 7.11: "The maximum pay-out on our games is £250,000 with the exception of any Progressive Jackpot pay-out. Progressive Jackpot pay-outs will be paid in full." 22/09/2018
Dormancy Clause - "10.2.1 A reasonable administration fee of £15.00/€15/150kr/$15 per month (or, should the account balance be less than £15.00/€15/150kr/$15, an amount equal to the remaining balance) until the account balance is zero. These charges will be withdrawn from your Account until the earlier of (a) the account balance being reduced to zero or (b) the account being re-activated by the use of your account." - 22/09/2018. While this is a significant improvement over previous dormancy terms offered by this group, £15/month is 3x the industry average charge for the management of dormant accounts and is significantly more than could be considered "reasonable" for the "administration of such accounts, which is minimum.
The Nektan license is non-responsive to player complaints submitted to this service.
For references see Nektan Player Issues
100% up to £100
Terms and Conditions
The Chelsea Palace Casino Welcome bonus currently consists of a bonus of 100% up to £100 plus 10 complimentary spins on Cleopatra.
The minimum deposit that will trigger the bonus is £10.
This bonus has a wagering requirement of 30x(deposit+bonus) for the deposit bonus and 30xwinnings for the complimentary spins.
The bonus is structured so that only wagering with bonus funds, which are stacked beneath the deposited funds, counts towards the wagering requirement. This also means that bonus restrictions, do not apply while you are wagering with your deposited funds. In other words as long as you are only using deposited funds you can withdraw at any time you like.
There is no maximum bet term associated with this bonus.
The maximum allowed win with this bonus, including from the complimentary spins, is 4xbonus.
The bonus is cashable.
Bonus and associated winnings will expire after 28 days if the wagering requirements are not completed.
- Roulette, Blackjack 0%
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BONUS CODE: NATry another casino
Payout Speed: 72 hours
Chelsea Palace Casino state that it can take up to 3 days to process a withdrawal.
Maximum Withdrawal - None.
Minimum Withdrawal - £20.
15% transaction fee charged for Boku payment method.
Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers), Boku, Paysafecard, Zimpler, PayPal.
We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.CLICK HERE TO JOIN NETELLER
Chelsea Palace Casino use NextGen Gaming Software for their instant play casino - they also offer a selection of games from IGT (Wager Works), Microgaming Aristocrat, Nektan, IGT, Big Time Gaming, Blueprint, Core Gaming, ELK Studios, Evolution, Extreme Live Gaming, Felt, Foxium, Gamevy, Iron Dog, IWG, Konami, Lightning Box, Merkur, Realistic Games, Red Tiger, Scientific and Net Entertainment. Check out our WagerWorks Software Review.
Game selections are as follows:
Slots – 200
Table - 43
Live - 20
Jackpots - 16
Email Testing Record
- January 2021 - No response.
- June 2020 - won't answer without an account.
- September 2019 - 1 hour 15 minutes.
- May 2019 -No response.
- December 2018 - 22 minutes
- March 2018 - 39 minutes.
Chelsea Palace hold the following gambling licenses :
- United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. Chelsea Palace currently use IBAS. You can find further information regarding this regulator's complaint policies here.
- Gibraltar Gaming Commission - The GGC is one of the more reputable online gaming regulators, but we are aware of a serious software issue where they failed to uphold their own technical standards. You can find further information regarding this regulator's complaint policies here.
Players from United States NOT accepted.
Chelsea Palace does not accept players from the following countries: Australia, South Africa, Spain, United States, United States Minor Outlying Islands, Virgin Islands, U.S..
|Email :||[email protected]|
|Phone :||+44203 621 6949|
|Address :||Nektan Gibraltar Ltd.|
|2.1 Waterport Place|
|2 Europort Avenue|
Chelsea Palace do not appear to publish individual RTPs for their games - they do provide payout reports that give a general overview of payouts.
After years of close to zero complaints against Nektan operators, we have seen a flurry of complaints recently and sadly, Nektan has also taken the position that they will not cooperate with this service to resolve complaints. Not recommended.
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