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0.9

Cherry Red Status: Closed

Cherry Red Casino

Overview

Review last updated – November 2015

As of November 2015 CherryRed casino appears to have closed.

The Rushmore group of casinos previously had a good reputation, even being Accredited at CasinoMeister for a good number of years, but an alarming number of player issues combined with allegations of dishonest practices with their business partners has left that reputation in ruins.

Trustworthiness

 - 0 / 10

Rushmore casino group has been added to our Blacklist.

Only one of the six reviewers that work regularly for this site holds an account with Rushmore Casino and they had a very negative experience.

Upon making their first deposit of $400 after having entered the promotional code for Rushmore’s sign-up bonus of 100% up to $400, the bonus was not added to their account. When our reviewer contacted Rushmore’s instant chat customer service facility they were informed that this bonus was not available for Neteller deposits. Our review proceeded to point to the terms and conditions for the sign-up bonus which clearly states - AS THE VERY FIRST CONDITION – that “This Bonus is valid for deposits made using all methods of payment.” According to support this makes no difference as the advert lists valid deposit methods for this bonus and suggested that our review emailed deposits@rushmoreonline.com and they might address this issue and add the bonus.

Assuming that this was a simple error and that Rushmore would quickly resolve the issue, our reviewer emailed the deposits department as requested. Given over 2 weeks, Rushmore’s Customer Service failed to even respond with a courtesy reply indicating that they were looking into the issue. At which point our reviewer decided to initiate a withdrawal and had to submit ID simply to withdraw their deposit despite never having placed a single wager with Rushmore and after having been misled into making an initial deposit.

However that is not where the story ends. Despite advertising that withdrawals are processed within 2-3 working days the withdrawal didn’t come through. After a week our reviewer once again contact Rushmore Casino’s live chat service and were told that there was a delay on their withdrawal and that they would have to email withdrawals@rushmoreonline.com to have the withdrawal processed. Upon doing that, it took Rushmore another 5 days to process the withdrawal and at no point did our reviewer receive an email to apologise for any of this.

Over and above this Rushmore Casino has recently been rogued at CasinoMeister. This is not a casino you should trust.

We have also found further complaints that had gone without a response.

For references see Rushmore Group Player Issues

Bonuses

 - 1 / 10
100% up to $2220
Max Bonus 2220
Min Deposit 20
Max Bet NA
Type Sticky
Wagering 30x(d+b)
BONUS CODE: NA CLAIM BONUS
Value to Player for:
-$9.04
Bonus Value
low roller
low
mid roller
low
high roller
low
superhigh roller
low

Payout Speed: 2+ weeks

 - 0 / 10

As reported above – it took our reviewer nearly two week and several emails to receive their requested withdrawal, and that’s without any play for their security department to check.

Banking options available - Credit/Debit cards, Bankwires, Neteller, Moneybookers, Click2Pay and EcoCard

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software

 - 6 / 10

Cherry Red casino use RealTime Gaming software for both their download and instant play casinos. Check out our RealTime Gaming Software Review.

Game selections are as follows;

Download

Table Games – 16

Slots – 45

Video Poker – 24

Customer Service

 - 0 / 10

As stated above our reviewer reported slow and unresponsive customer service at Rushmore Casino.

Email Testing Record

  • June 2015 - No Email support
  • November 2014 - 11 hours 4 minutes
  • June 2014 - 37 minutes
  • December 2013 - 5 hours 30 minutes
  • June 2013 - No Response
  • May 2013 - 1st email - 1 hour 28 minutes

Licensing

 - 2 / 10

CherryRed hold the following gambling licenses :

  • Costa Rica - CherryRed are licensed by the Costa Rican government. This license does not offer the player any protection as there is no body dealing with player complaints. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Cherry Red casino -

Contact Information;

Slots RTP

Cherry Red casino do not publish the house edge (RTP) information for any of their slots games.

Comp Points

Cherry Red casino do not offer a comp point program.

Closing Thoughts

Given the limited number of venues that will accept US players, it can be tough to find a good venue. Cherry Red is not that venue - go elsewhere.

Not for you?

Check out the very best!
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Not for you?

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Promotional Terms & Conditions

100% up to $2220
Max Bonus 2220
Min Deposit 20
Max Bet NA
Type Sticky
Wagering 30x(d+b)

This promotion is only available to new players and only once they've made their first deposit.

The Cherry Red Welcome bonus currently consists of a bonus of 100% up to $2220.

The minimum deposit that will trigger the bonus is $20.

This bonus has a wagering requirement of 30x(deposit+bonus) for the deposit bonus.

The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.

There is no maximum bet term.

The maximum allowed win with this bonus is 10xdeposit.

This bonus is sticky which means that it can never be withdrawn. Once you have completed the wagering requirement the bonus will be removed from your account at the time of your first withdrawal.

 

 

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