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6.65

Cinema Status: Closed

Cinema Casino

Overview

Review last updated – November 2014

Cinema casino are now Closed.

A member of the Star Partners group, formed after the merger of the Golden Star Network group and the Vegas Partner Lounge in 2008, Cinema casino offer a strong product and have retained a solid reputation within the industry.

Trustworthiness

 - 3 / 10

Only one of the reviewers who works for this site regularly holds an account with the Star Partners group of casinos and they held this for less than a year. They report positive experiences with Crazy Vegas casino.

The Vegas Partner Lounge group of casinos have been moved to Not Recommended status due to this complaint - https://thepogg.com/complaint/sun-vegas-confiscated-winnings/. Essentially this boils down to the casino only enforcing rules when it financially benefits them and making unfounded accusations of criminality against a player who had done nothing other than breach the maximum bonus rule for the bonuses that they'd played with.

The Crazy Vegas group have also been unresponsive to player complaints at other mediation sites.

For references see Vegas Partners Lounge Group Player Issues

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

Bonuses

 - 2 / 10

To find out how our bonus ratings are calculated see Bonus Rating System.

Bonus;

250% up to £70 with 50 complimentary spins on Hitman.

Cashable - Can be withdrawn once the wagering requirement is complete.

Wagering Requirements;

  • Slots - 50xbonus
  • Blackjack - 2500xbonus
  • Roulette - 625xbonus
  • Baccarat - 625xbonus
  • Video Poker - 2500xbonus
  • Table Poker - 625xbonus

Adjustments to ratings;

  • Under £100 (-1)
  • Free Play alternative (+1) - You start with a freeplay balance of £1000 and have one hour in which to play with it. Any money over and above the £1000 you have left at the end of the hour is transferred to your real money account up to a maximum of £100. To receive your bonus you first need to make a deposit of £20 or more and need to have placed a minimum of 20 bets during your hour of free play.
  • Maximum withdrawal restriction (-2) - You are not allowed to withdraw more than 6 times your deposit.

Game Weightings (already account for in Wagering Requirements)

  • Slots, Parlor Games count full (100%) to wagering requirements
  • Table Poker, all Roulettes, Craps, Baccarat, Casino War and Sicbo (8%) to wagering requirements
  • Video Poker and all Blackjacks a fiftieth (2%) to wagering requirements

Notes

All winnings from the complimentary spins will be added to your bonus balance and have a 30x bonus wagering requirement.

Payout Speed: 48h

 - 9 / 10

Using Neteller our reviewer reports withdrawals normally paid in 48 hours.

Banking options available - Credit/Debit cards, Bank Transfer, Neteller, Skrill (Moneybookers), Click2Pay, UKash, EcoCard, PaySafeCard, Entropay, ClickAndBuy and Webmoney

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software

 - 9 / 10

Cinema use Microgaming software for both their download and instant play casinos. Check out our Microgaming Software Review.

Game selections are as follows;

Instant

Table Games – 76

Slots – 249

Video Poker – 58

Live – 25

Customer Service

 - 10 / 10

Our reviewer reports positive experiences with Crazy Vegas customer services.

Email Testing Record

  • November 2014 - No Response
  • June 2014 - 2 hours 2 minutes
  • December 2013 - 56 minutes
  • June 2013 - 1 hour 20 minutes
  • January 2013 - 1st email - 32 minutes

Licensing

 - 8 / 10

Cinema hold the following gambling licenses :

  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Cinema casino – United States of America, Belgium, Denmark, France, Italy , Spain, and South Africa

Contact Information;

Email : cinemacasino@vegaspartnerlounge.com
banking@vegaspartnerlounge.com
support.DE@vegaspartnerlounge.com
supportFR@vegaspartnerlounge.com
svensksupport@vegaspartnerlounge.com
support.GR@vegaspartnerlounge.com
support.CM@vegaspartnerlounge.com
support.RU@vegaspartnerlounge.com
supporto-italiano@vegaspartnerlounge.com
support.NL@vegaspartnerlounge.com
support.ES@vegaspartnerlounge.com
support.JP@vegaspartnerlounge.com
support.PT@vegaspartnerlounge.com
nordicsupport@vegaspartnerlounge.com
dansksupport@vegaspartnerlounge.com
Phone : United Kingdom 08007314295
Canada 18665091828
Australia 1800-071-076
Germany 08001815917
Italy 800783313
Taiwan 0080279905
Netherlands 08000221327
Japan 00531-27-0009
Switzerland 0800-836-923

Affiliate Program - StarPartners.

Restricted Countries

Cinema does not accept players from the following countries: Belgium, Denmark, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, South Africa, Spain, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United Kingdom, United States, Vatican City.

Slots RTP

Cinema Casino publish the house edge (RTP) of all of their slots games.

Comp Points

Cinema casino do offer a comp point program. For every £10 wagered at Cinema casino on slots games you will receive 1 Loyalty Lounge Point and every 1000 Loyalty Lounge Points can be converted to £5. Not all games earn points at the same rates;

  • 1 Loyalty Point for 10 Credits wagered on Slots and Parlor Games
  • 1 Loyalty Point for 20 Credits wagered on Table Poker, Casino War, Red Dog and SicBo
  • 1 Loyalty Point for 40 Credits wagered on all Roulette
  • 1 Loyalty Point for 200 Credits wagered on Video poker, Craps, Baccarat
  • 1 Loyalty Point for 500 Credits wagered on all Blackjack and all Aces

For slots games this is about half as good as the standard Playtech comp point program and for all other games this is substantially weaker. Points also expire after 3 months if not redeemed.

Closing Thoughts

You can only claim bonuses at one of the Star Partner's venues, so make sure to have a look at each of them before you commit. All round this group offer's a strong product.

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