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OVERALL VERDICT
5.64/10

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OVERALL VERDICT

5.64/10

PAYOUT SPEED

8/10

Customer Service

0/10

Bonuses

9/10

Software

6/10

Licensing

8/10

WEBSITE

OWNERSHIP

Nektan (Gibraltar) Limited

AFFILIATE PROGRAM

CityAM Affiliate

This casino is closed!

This operator has ceased operation and is no longer available to play with.

We recommend you to enjoy your time elsewhere:

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Name: CityAM Casino Review
Item: CityAM
Rating: 5.64
Author: ThePOGG

– No player complaints requiring operator intervention received so far!

– Operator subject to strong regulatory requirement.

– Competitive incentives for registration.

–

– Withdrawals take over 24 hours.

– Email support takes longer than average to respond.

CityAM Casino Review

Review last updated - May 2019.

OVERVIEW | 5.64/10

CityAm runs on the Nektan platform and is licensed by the Gibraltar Gambling Commission and the UKGC. They provide a limited range of games from NextGen Gaming, Aristocrat, Nektan and NetEntertainment. Their site design is fairly plain in nature using grey and white. Their logo is their name in blue and black.

TRUSTWORTHINESS | 3/10

CityAM Casino run on the Nektan white label platform.

CityAM have a positive reputation within the gambling industry. However we have concerns regarding several of their terms.

Firstly their dormancy term stipulates that they will charge you "reasonable administrative charges" without defining what reasonable is.

Secondly the casino institutes a maximum win clause to the effect that they will not pay out any more than £250,000 on any of their games. While this will not impact many players, any player that places a bet with a potential return of more than £250,000 is being mislead as to the odds they are receiving. This term also fails to exclude progressive jackpots. As the Nektan platform carries and actively promote progressive jackpots that vastly exceed this amount where players have no prospect of receiving the full advertised jackpot.

Thirdly they carry ambiguous bonus terms. When playing with a bonus only wager with bonus funds contribute towards the wagering requirements. This means that you have to lose any deposited funds before your wagers will be counted towards the wagering requirements. However the terms fail to define whether or not other restrictions, like max win or max bet, apply when you are playing with deposited funds. This is likely to lead to complex complaint issues.

For the above reasons we will not send players through to Nektan operated casinos.

Due to the design of the casino's website we are unable to monitor their Promotions section or their Terms and Conditions section.

BONUSES | 9 / 10

200% up to £50
Max Bonus	50
Min Deposit	10
Max Bet	50%xb
Type	Cashable
Wagering	30x(d+b)

Deposit Method Restrictions:

Country/Regional Restrictions:

Full CityAM bonus review

Terms and Conditions

The CityAM Welcome bonus currently consists of a bonus of 200% up to £50 plus 50 complimentary spins on Starburst.

The minimum deposit that will trigger the bonus is £10.

This bonus has a wagering requirement of 30x(deposit+bonus) for the deposit bonus and 30xwinnings for the free spin winnings.

The bonus is structured so that only wagering with bonus funds, which are stacked beneath the deposited funds, counts towards the wagering requirement. This also means that bonus restrictions, do not apply while you are wagering with your deposited funds. In other words as long as you are only using deposited funds you can withdraw at any time you like.

The maximum allowed bet is 50% of the bonus on any single round of play.

The bonus carries a maximum win of 4x bonus amount.

The bonus is cashable.

Game Restrictions:

Dracula, Guns 'N' Roses, Jimi Hendrix, Divine Fortune, The Invisible Man, Cleopatra MegaJackpot, Siberian Storm Megajackpot, Megajackpots Isle O'Plenty, Wolf Run Megajackpot, Star Lanterns Megajackpot, Gong Xi Fa Cai, More Monkeys Stellar Jackpot, Genie Jackpots, Winstar, Justice League, Batman, Superman, The Flash, Green Lantern, An Evening with Holly Madison, Psycho, James Dean, The Pig Wizard, Thunderstruck II, Avalon, Wheel of Fortune on Tour, Champion Raceways, Slot O Gold, Super Spinner, Super Diamond Deluxe, Roulette, Blackjack

Available to newly registered players only.

Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.

BONUS: 200% up to £50

T&CS APPLY

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Value to Player for:

£12.20

Bonus Value

low roller

mid

mid roller

high

high roller

low

superhigh roller

mid

Payout Speed: 72h | 8 / 10

CityAM Casino state that it takes three days for a withdrawal on their website.

Maximum Withdrawal - £10,000 per day.

Minimum Withdrawal - £10.

Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers).

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Click here to join neteller

Software | 6 / 10

CityAM Casino use NextGen Gaming Software for their instant play casino - they also offer a selection of games from IGT (Wager Works), Microgaming and Net Entertainment. Check out our WagerWorks Software Review.

Game selections are as follows:

Instant

Slots – 184

Table - 3

Customer Service | 0 / 10

Email Testing Record

May 2019 -No response.
December 2016 - 9 hours 19 minutes

Licensing | 8 / 10

CityAM casino hold the following gambling licenses :

United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. CityAM currently use IBAS. You can find further information regarding this regulator's complaint policies here.
Gibraltar Gaming Commission - The GGC is one of the more reputable online gaming regulators, but we are aware of a serious software issue where they failed to uphold their own technical standards. You can find further information regarding this regulator's complaint policies here.

The following countries are disallowed from playing at CityAM Casino: USA and its territories.

Contact Information:

Email :	[email protected]
Phone :	020 3713 6625
Address :	Nektan Ltd.
	23 Portland House
	Glacis Road
	Gibralter
Address :	Nektan Ltd.
	2.1 Waterport Place
	2 Europort Avenue
	Gibralter

Restricted Countries

Players from United States NOT accepted.

CityAM does not accept players from the following countries: American Samoa, Oceania, Guam, United States, United States Minor Outlying Islands, Virgin Islands, U.S..

Contact

Slots RTP

CityAM Casino publish the RTPs for all of their slots games.

Comp Points

CityAM Casino do not appear to offer a comp points system for all players.

Closing Thoughts

While there aren't many complaints about the Nektan operators as a whole, their poorly defined or questionable terms leave us in a position where we wouldn't be happy to send players through to their operators.

Associated By Company

The below operators are run by the same company as this operator. This means that, for well regulated operators, self-exclusions or bonus bans may carry over to these properties. For poorly licensed, or unlicensed operators, it is good to know which other sites are being run by the same company, so you can avoid companies that have mistreated you in the past.

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Other Associations

We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.

There are no associated casinos to display.

COMPLAINTS

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United states