CityAM Casino

CityAM Casino run on the Nektan white label platform.

CityAM have a positive reputation within the gambling industry. However we have concerns regarding several of their terms.

Firstly their dormancy term stipulates that they will charge you "reasonable administrative charges" without defining what reasonable is.

Secondly the casino institutes a maximum win clause to the effect that they will not pay out any more than £250,000 on any of their games. While this will not impact many players, any player that places a bet with a potential return of more than £250,000 is being mislead as to the odds they are receiving. This term also fails to exclude progressive jackpots. As the Nektan platform carries and actively promote progressive jackpots that vastly exceed this amount where players have no prospect of receiving the full advertised jackpot.

Thirdly they carry ambiguous bonus terms. When playing with a bonus only wager with bonus funds contribute towards the wagering requirements. This means that you have to lose any deposited funds before your wagers will be counted towards the wagering requirements. However the terms fail to define whether or not other restrictions, like max win or max bet, apply when you are playing with deposited funds. This is likely to lead to complex complaint issues.

For the above reasons we will not send players through to Nektan operated casinos.

Due to the design of the casino's website we are unable to monitor their Promotions section or their Terms and Conditions section.

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

CityAM Casino state that it takes three days for a withdrawal on their website.

Maximum Withdrawal - £10,000 per day.

Minimum Withdrawal - £10.

Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers).

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

CityAM Casino use NextGen Gaming Software for their instant play casino - they also offer a selection of games from IGT (Wager Works), Microgaming and Net Entertainment.
Check out our WagerWorks Software Review.

Game selections are as follows:

Email Testing Record

• May 2019 -No response.
• December 2016 - 9 hours 19 minutes

CityAM casino hold the following gambling licenses :

• United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. CityAM currently use IBAS. You can find further information regarding this regulator's complaint policies here.
• Gibraltar Gaming Commission - The GGC is one of the more reputable online gaming regulators, but we are aware of a serious software issue where they failed to uphold their own technical standards. You can find further information regarding this regulator's complaint policies here.

The following countries are disallowed from playing at CityAM Casino: USA and its territories.

Contact Information:

Players from United Kingdom accepted.

CityAM does not accept players from the following countries:American Samoa, Guam, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United States.

CityAM Casino publish the RTPs for all of their slots games.

CityAM Casino do not appear to offer a comp points system for all players.

While there aren't many complaints about the Nektan operators as a whole, their poorly defined or questionable terms leave us in a position where we wouldn't be happy to send players through to their operators.

There are no associated casinos to display.