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OVERALL VERDICT
4.54/10

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OVERALL VERDICT

4.54/10

PAYOUT SPEED

8/10

Customer Service

0/10

Bonuses

4/10

Software

6/10

Licensing

8/10

WEBSITE

OWNERSHIP

Nektan (Gibraltar) Limited

AFFILIATE PROGRAM

Coin Falls Affiliate

This casino is not recommended!

This operator is NOT recommended by ThePOGG.com. This could be due to a variety of negative behaviours, from refusing to discuss complaints to suspect gambling software or predatory terms and conditions. We would encourage players to consider alternative operators to play with.

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Name: Coin Falls Casino Review
Item: Coin Falls
Rating: 4.54
Author: ThePOGG

– Operator subject to strong regulatory requirement.

–

– Non-cooperative with the management of player complaints.

– Withdrawals take over 24 hours.

– Email support takes longer than average to respond.

– Low value registration incentives.

Coin Falls Casino Review

Review last updated - April 2022.

OVERVIEW | 4.54/10

CoinFalls Casino runs on the Nektan platform and is licensed by the Gibraltar Gambling Commission and the UKGC. They provide a limited range of games from NextGen Gaming, Aristocrat, Nektan and NetEntertainment. Their site design is fairly plain in nature using blues and whites and pictures of people playing slots machines. Their logo is their name with a gold coins around it.

TRUSTWORTHINESS | 3/10

Below we highlight the terms that players should be aware of when playing with Nektan run properties.

Maximum Win Cap - the casino institutes a maximum win clause to the effect that they will not pay out any more than £250,000 on any of their games - the exception being progressive jackpots as per Term 7.11: "The maximum pay-out on our games is £250,000 with the exception of any Progressive Jackpot pay-out. Progressive Jackpot pay-outs will be paid in full." 22/09/2018

Dormancy Clause - "10.2.1 A reasonable administration fee of £15.00/€15/150kr/$15 per month (or, should the account balance be less than £15.00/€15/150kr/$15, an amount equal to the remaining balance) until the account balance is zero. These charges will be withdrawn from your Account until the earlier of (a) the account balance being reduced to zero or (b) the account being re-activated by the use of your account." - 22/09/2018. While this is a significant improvement over previous dormancy terms offered by this group, £15/month is 3x the industry average charge for the management of dormant accounts and is significantly more than could be considered "reasonable" for the "administration of such accounts, which is minimum.

The Nektan license is non-responsive to player complaints submitted to this service.

For references see Nektan Player Issues

BONUSES | 4 / 10

10% cashback on losses up to £200
Max Bonus	200
Min Deposit	50.01
Max Bet
Type	Cashable
Wagering

Deposit Method Restrictions:

Country/Regional Restrictions:

Full Coin Falls bonus review

Terms and Conditions

The Coin Falls Casino Welcome bonus currently consists of a bonus of 100% up to £100 + 10 complimentary spins on Starburst.

The minimum deposit that will trigger the bonus is £20.

This bonus has a wagering requirement of 40xbonus for the deposit bonus. Complimentary spins carry a wagering requirement of 40xwinnings.

The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.

The maximum allowed bet is the €0.50 on any single round of play for player depositing via Neteller or Skrill. Other deposit methods do not carry a similar restriction.

Thee maximum allowed win with both bonus and complimentary spins winnings is 4xbonus.

The bonus is cashable.

Bonus and associated winnings will expire after 7 days if the wagering requirements are not completed.

Game Weightings:

Slots/Scratch cards/Numbers Games 100%

Premium Slots* 75%

Table Games (Roulette/ Blackjack)** 10%

Available to newly registered players only.

Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.

BONUS: 10% cashback on losses up to £200

T&CS APPLY

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Value to Player for:

$0.00

Bonus Value

low roller

n/a

mid roller

n/a

high roller

n/a

superhigh roller

n/a

Payout Speed: 72h | 8 / 10

Coin Falls Casino state that it takes three days for a withdrawal on their website.

Maximum Withdrawal - None.

Minimum Withdrawal - £20.

15% transaction fee charged for Boku payment method.

Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers).

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Click here to join neteller

Software | 6 / 10

Coin Falls Casino use NextGen Gaming Software for their instant play casino - they also offer a selection of games from IGT (Wager Works), Microgaming and Net Entertainment. Check out our WagerWorks Software Review.

Game selections are as follows:

Instant

Slots – 184

Table - 3

Customer Service | 0 / 10

Email Testing Record

January 2021 - No response.
June 2020 - won't answer without an account.
September 2019 - 1 hour 15 minutes.
May 2019 -No response.
December 2018 - 22 minutes.
December 2016 - 9 hours 19 minutes

Licensing | 8 / 10

Coin Falls casino hold the following gambling licenses :

United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. Coin Falls currently use IBAS. You can find further information regarding this regulator's complaint policies here.
Gibraltar Gaming Commission - The GGC is one of the more reputable online gaming regulators, but we are aware of a serious software issue where they failed to uphold their own technical standards. You can find further information regarding this regulator's complaint policies here.

The following countries are disallowed from playing at Coin Falls Casino: USA and its territories.

Contact Information:

Email :	[email protected]
Phone :	020 3700 0991
Address :	Nektan Ltd.
	23 Portland House
	Glacis Road
	Gibralter
Address :	Nektan Ltd.
	2.1 Waterport Place
	2 Europort Avenue
	Gibralter

Affiliate Program - Global iGaming Partners.

Restricted Countries

Players from United States NOT accepted.

Coin Falls does not accept players from the following countries: American Samoa, Oceania, Guam, Spain, United States, United States Minor Outlying Islands, Virgin Islands, U.S..

Contact

Slots RTP

Coin Falls Casino publish the RTPs for all of their slots games.

Comp Points

Coin Falls Casino do not appear to offer a comp points system for all players.

Closing Thoughts

After years of close to zero complaints against Nektan operators, we have seen a flurry of complaints recently and sadly, Nektan has also taken the position that they will not cooperate with this service to resolve complaints. Not recommended.

Associated By Company

The below operators are run by the same company as this operator. This means that, for well regulated operators, self-exclusions or bonus bans may carry over to these properties. For poorly licensed, or unlicensed operators, it is good to know which other sites are being run by the same company, so you can avoid companies that have mistreated you in the past.

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Other Associations

We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.

COMPLAINTS

Coin Falls

Found for the player

Coin Falls - Consficated Winnings

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United states