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4.4

Cyber Club Status: Does not accept players from United States

Cyber Club Casino

Overview

Review last updated – May 2017

Cyber Club Casino was established in 2014 and is part of the Imperium Network Solutions Group. They provide a range of games from: Net Entertainment, Betsoft, Aristocrat, Leander Gaming and Ezugi. They currently have unresolved player complaints on this site.

Trustworthiness

 - 4 / 10

Cyber Club Casino have failed to respond to player complaints at this site and therefore are Not Recommended.

Cyber Club Casino have not responded to a complaint on Gambling Grumbles in which a player cites the casino as asking for an original passport to be couriered to them to verify their identity. No player should be expected to send an original copy of an official document to a casino in this way.

Since the above occurred, Imperium Network Solutions have taken an more centralised approach to the management of players complaints. As such, assuming no further issues, Jackpot Luck's Trustworthiness stat will increase by 1 point every 6 months to a maximum of 8.

For references see Cyber Club Player Issues

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

Bonuses

 - 4 / 10
100% up to unlimited
Max Bonus unlimited
Min Deposit 20
Max Bet 5
Type Cashable
Wagering 35x(d+b)
50 complimentary spins on Guns N Roses
# of Spins 50
Spin Value 0.20
Max Bet 5
Max Win 100
Wagering 35xw
Deposit Method Restrictions: Neteller, Skrill
Country/Regional Restrictions: Armenia, Poland, Greece, Hungary, Croatia, Ukraine, India, Russia, Czech Republic, Slovakia and Serbia
BONUS CODE: NA CLAIM BONUS
Value to Player for:
£0.01
Bonus Value
low roller
n/a
mid roller
low
high roller
mid
superhigh roller
low

Payout Speed: 72 hours

 - 3 / 10

Cyber Club Casino state on their website that it takes up to 48 hrs to accept a withdrawal - it does not state how long it takes to process a withdrawal once it has been accepted and therefore, since the Casino does not accept US traffic, we have assumed that this will be five more days.

Maximum Withdrawal - Not listed. Casino states that there is a maximum withdrawal but customers should contact support for them at any given time.

Minimum Withdrawal - £30

Banking options available - Credit/Debit cards, Skrill (Moneybookers), Neteller, UKash, POLi, Paysafecard and Bank Transfers.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software

 - 10 / 10

Cyber Club Casino use Net Entertainment software for their instant play casino and also include a selection of Betsoft, Leander Games, NextGen Gaming and Microgaming games. Check out our Net Entertainment Software Review for more information.

Game selections are as follows:

Instant

Table Games – 21

Slots – 211

Video Poker – 4

Live - 5

Jackpot - 8

Customer Service

 - 0 / 10

Email Testing Record

  • November 2016 - No Reply
  • December 2015 - No Reply.
  • August 2015 - 31 minutes.

Licensing

 - 10 / 10

CyberClub hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. CyberClub currently use eCOGRA. You can find further information regarding this regulator's complaint policies here.
  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Cyber Club Casino - Albania, Ecuador, Guyana, Laos, Panama, Papua New Guinea, Romania, Uganda, Zimbabwe, North Korea, Iran, Bolivia, Cuba, Ethiopia, Ghana, Indonesia, Kenya, Myanmar, Nigeria, Pakistan, Sao Tome and Principe, Singapore, Sri Lanka, Syria, Tanzania, Thailand, American Samoa, Belgium, Bulgaria, Denmark, France, Guam, Israel, Italy, Latvia, Northern Mariana Islands, Russia, South Africa, Spain, Turkey, United States Minor Outlying Islands, United States of America and US Virgin Islands

Contact Information:

Email : support@cyberclubcasino.com
Postal address: Imperium Network Solutions, 415 Linen Hall, 162-168 Regent Street, London United Kingdom.
Postal address: Caddell Ltd NV, Van Engelenweg 23, Curacao.
Live Chat: Available on casino website.

Affiliate Program - Casino Agents.

Restricted Countries

Cyber Club does not accept players from the following countries: Albania, American Samoa, Belgium, Bolivia, Bulgaria, Cuba, Denmark, Ecuador, Ethiopia, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Ghana, Guam, Guyana, Indonesia, Iran, Israel, Italy, Kenya, Laos, Latvia, Myanmar [Burma], Nigeria, North Korea, Northern Mariana Islands, Pakistan, Panama, Panama Canal Zone, Papua New Guinea, Romania, Russia, Singapore, South Africa, Spain, Sri Lanka, Syria, São Tomé and Príncipe, Tanzania, Thailand, Turkey, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, Uganda, United States, Zimbabwe.

Contact

Slots RTP

RTP figures are given for some but not all slots games.

Comp Points

Cyber Club Casino have a banner that states they offer Player Reward Points but we could find no other information regarding this on their site.

Closing Thoughts

We still have concerns regarding Cyber Club's history of failure to engage in discussion of complaints, but given the changes that have occurred and our positive relationship with Imperium Network Solutions we are making allowances to see if things continue to improve.

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Promotional Terms & Conditions

100% up to unlimited
Max Bonus unlimited
Min Deposit 20
Max Bet 5
Type Cashable
Wagering 35x(d+b)
50 complimentary spins on Guns N Roses
# of Spins 50
Spin Value 0.20
Max Bet 5
Max Win 100
Wagering 35xw

This promotion is only available to new players and only once they've made their first deposit.

The Cyber Club Welcome bonus currently consists of a bonus of 100% up to an unlimited amount plus 50 complimentary spins on Guns N Roses.

The minimum deposit that will trigger the bonus is £20.

This bonus has a wagering requirement of 35x(deposit+bonus) for the deposit bonus and the complimentary spins have a wagering requirement of 35xwinnings.

The bonus is structured so that only wagering with bonus funds, which are stacked beneath the deposited funds, counts towards the wagering requirement. This also means that bonus restrictions, do not apply while you are wagering with your deposited funds. In other words as long as you are only using deposited funds you can withdraw at any time you like.

The maximum allowed bet is £5 on any single round of play. Only bets of £1 or more will count towards the wagering requirements.

Only wagers of £1 or greater contribute to the wagering requirement.

There is no maximum win on the deposit bonus and the complimentary spins and a maximum win of £100.

The bonus is cashable.

Players from the following countries are not eligible to receive this bonus - Armenia, Poland, Greece, Hungary, Croatia, Ukraine, India, Russia, Czech Republic, Slovakia and Serbia

Players depositing via Neteller or Skrill are not eligible to receive this bonus.

Game Weightings:

  • Bingo (Bingo Bonus) 100%
  • Slots (Casino Bonus) 100%
  • Progressive Jackpot Slots (Casino Bonus) 0%
  • Table Games (Casino Bonus) 20%
  • Live Casino (Casino Bonus) 10%
  • Video Poker (Casino Bonus) 10%
  • Blood Suckers, Dead or Alive, Devils Delight,Kings of Chicago, Beetle Frenzy, Gold Rush, Jackpot 6000, Lucky 8 Line, Magic Love, Mega Joker, Pirate's Gold, Safari Madness Super Nudge 6000, Big Bad Wolf 50%

 

 

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