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3.65

Diamond Reels Status: Not Recommended

Diamond Reels Casino

Overview

Review last updated – July 2017.

Diamond Reels Casino operates on the RealTime Gaming platform. Diamond Reels Casino do not provide licensing information on their website. They provide a relatively small selection of games by RealTime Gaming – their is no provision made for live games. Their site features a blue, white, silver and black colour scheme – their logo is a blue diamond. They have no outstanding complaints at the major gambling portals.

Trustworthiness

 - 1 / 10

Diamond Reels Casino does not hold a UKGC license and therefore we cannot send a reviewer to test their site.

Despite not holding a UKGC license Casino Support assured us that it was fine for us to open an account with this operator.

Diamond Reels Casino's Terms and Conditions contain a dormancy clause which we consider to be predatory. If customers do not login for 180 days any account balance is claimed by the casino. Dormancy clauses should not be an excuse for seizure of funds.

Diamond Reels previously listed email addresses for both Vegas2Web and SimonSays casino in their affiliate terms and conditions. As such we consider Diamond Reel casino likely to share ownership with these operators, namely SSC Entertainment.

Rival has a history of issues and have failed to explain why they shared a Google Analytics code with a company, CertainKey, that were supposedly doing independent game testing for them.

The SSC Entertainment group have been non-responsive to player complaints at other portals.

The SSC Entertainment group appear to have engaged in confiscation of funds based on unethically vague terms and conditions.

An SSC Entertainment property appears to have been successfully hacked with its traffic diverted to a different casino site.

For references see Vegas2Web Group Player Issues

You can see the latest updates to Diamond Reels' terms and conditions here.

Bonuses

 - 7 / 10
150% up to €150
Max Bonus 150
Min Deposit 25
Max Bet NA
Type Cashable
Wagering 30x(d+b)
50 complimentary spins
# of Spins 50
Spin Value Varies
Max Bet NA
Max Win 100
Wagering 30xw
BONUS CODE: DRNDBS50 and DR150 CLAIM BONUS
Value to Player for:
€13.73
Bonus Value
low roller
mid
mid roller
high
high roller
high
superhigh roller
mid

Payout Speed: 5 days

 - 5 / 10

Since Diamond Reels Casino do not hold a UKGC license we have been unable to test their withdrawal times - on site they state that withdrawals take between 3 and 5 days.

Banking Options Available: Credit/Debit cards, Neteller, UseMyWallet, EcoCard, Click2Pay Skrill (Moneybookers).

Maximum Withdrawal: None given.

Minimum Withdrawal - None given.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software

 - 4 / 10

Diamond Reels Casino use RealTime Gaming software for their instant games. Check out our RealTime Gaming Software Review.

Game selection is as follows:

Instant

Slots – 152

Table – 25

Jackpot – 16

Video Poker – 23

Customer Service

 - 10 / 10

Email Testing Record

  • December 2016 - 1 hour 52 minutes
  • May 2016 - 45 minutes. .

Licensing

 - 0 / 10

Diamond Reels Casino do not provide licensing information on their site.

The following countries are restricted from participation with DiamondReelsCasino: Chile, Denmark, Finland, Japan, Netherlands, Netherlands Antilles, Philippines, Poland, South Africa, Turkey, United Kingdom and United States and its territories.

Contact Details:

Email : online form.
Live Support : On casino website.
Telephone : 0-800-404-320-924

Affiliate Program - Diamond Reel Affiliates.

Restricted Countries

Diamond Reels does not accept players from the following countries: Chile, Denmark, Finland, Japan, EU, EU, Philippines, Poland, South Africa, Turkey, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United Kingdom, United States.

Slots RTP

Diamond Reels Casino do not provide the RTPs for their slots games.

Comp Points

Diamond Reels Casino do have a comp point system but we cannot assess its true value as only an accrual rate is provided on site. Points are accrued at a rate of 10 points for every $10 wagered.

Closing Thoughts

Diamond Reels Casino are Not Recommended at ThePOGG as a result of their dormancy clause which states that after 180 days of inactivity the casino will reclaim any balances on such accounts. This is unacceptable - dormancy clauses should not be an excuse for seizure of full balances. No licensing information is provided on the operator's site and though Customer Support stated that the casino holds a Curacao license they were unable to provide a license number or link to the license page when requested. Loyalty points must be redeemed within 90 days or lost. There is a $35 processing charge for withdrawals less than $500 for cheque, wire or credit card.

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Promotional Terms & Conditions

150% up to €150
Max Bonus 150
Min Deposit 25
Max Bet NA
Type Cashable
Wagering 30x(d+b)
50 complimentary spins
# of Spins 50
Spin Value Varies
Max Bet NA
Max Win 100
Wagering 30xw

This promotion is only available to new players and only once they've made their first deposit.

The Diamond Reels Welcome bonus currently consists of a bonus of 150% up to €150 plus 50 complimentary spins on an undefined game.

The minimum deposit that will trigger the bonus is €25.

This bonus has a wagering requirement of 30x(deposit+bonus) for the deposit bonus and the complimentary spins have a wagering requirement of 30xwinnings.

The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.

There is no maximum bet term.

There is no maximum win on the deposit bonus and the complimentary spins have a maximum win of €100.

The bonus is cashable.

Game Weightings:

  • Slots, Bingo 100%
  • Blackjack and 21 games, European Slot Poker, Keno, Table Poker Games, Red Dog, Scratch Card Games 25%
  • Video Poker (single and multi-hand), 7 Stud Poker 10%
  • All other games and Progressive Slots 0%

 

 

 

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