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4.2

Dragonara Status: Not Recommended

Dragonara Casino

Overview

Review last updated – July 2017

Dragonara are a Net Entertainment casino operating on the EveryMatrix platform and that are associated with an offline casino in Malta.

Trustworthiness

 - 3 / 10

Due to their Not Recommended status we did not feel comfortable sending a reviewer to test their services.

Dragonara casino appear to have copied substantial portions of their site design from Guts casino and it has been confirmed that they have done this without permission.

Dragonara have addressed this issue and state that their platform provider EveryMatrix provided the same design template to both operators without their knowledge. They have committed to making changes to their design to address this issue. As and when this happens we'll review Dragonara's status with this site.

Dragonara Casino run on the EveryMatrix platform. EveryMatrix manage complaints for their clients and have been unwilling to discuss complaints with this service.

For references see Dragonara Group Issues

You can see the latest updates to Dragonara's terms and conditions here.

Bonuses

 - 6 / 10
100% up to €200
Max Bonus 200
Min Deposit 10
Max Bet 5
Type Cashable
Wagering 40xb
Country/Regional Restrictions: Croatia, Greece
BONUS CODE: NA CLAIM BONUS
Value to Player for:
€9.69
Bonus Value
low roller
high
mid roller
mid
high roller
mid
superhigh roller
mid

Payout Speed: 5 days

 - 5 / 10

As Dragonara casino do not hold a UKGC license we have not tested their withdrawal times. The Dragonara website does not list withdrawal times. As they do not accept US players we will assume that Neteller withdrawals are paid within 5 days.

Maximum Withdrawal - €5000/day.

Minimum Withdrawal - None listed

Banking options available - Credit/Debit cards, Skrill (Moneybookers), Neteller, Trustly, EuTeller, PaySafeCard and Bank Transfers

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software

 - 10 / 10

Dragonara use Net Entertainment and software and add in slots games from Microgaming and NYXGaming for there instant play casinos. Check out our Net Entertainment Software Review.

Game selections are as follows;

Instant

Table Games – 61

Slots – 311

Video Poker – 27

Jackpot – 12

Customer Service

 - 0 / 10

Email Testing Record

  • December 2016 - No reply
  • June 2015 - 1 hour
  • November 2014 - 7 hours 24 minutes

Licensing

 - 8 / 10

Dragonara Casino hold the following gambling licenses :

  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Dragonara - United States, United Kingdom

Contact Details;

Email : support@dragonaraonline.com

Restricted Countries

Dragonara does not accept players from the following countries: U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United Kingdom, United States.

Slots RTP

Dragonara casino publish the House Edge/Return to Player (RTP) information for their Net Entertainment slots games.

Comp Points

Dragonara casino do not appear to currently offer any form of comp point program.

Closing Thoughts

Given the pronounced similarities between Dragonara and Guts casino designs, there's little question that the Dragonara design was heavily based on one of their competitors. As this was done without permission, it crosses ethical lines and demonstrates questionable business practices that we're simply not comfortable working with.

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Promotional Terms & Conditions

100% up to €200
Max Bonus 200
Min Deposit 10
Max Bet 5
Type Cashable
Wagering 40xb

This promotion is only available to new players and only once they've made their first deposit.

The Dragonara Welcome bonus currently consists of a bonus of 100% up to €200.

The minimum deposit that will trigger the bonus is €10.

This bonus has a wagering requirement of 40xbonus for the deposit bonus.

The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.

The maximum allowed bet is €5 on any single round of play.

The maximum win for this bonus is €10000.

The bonus is cashable.

Players from the following countries are not eligible to receive this bonus – Croatia, Greece.

Game Restrictions:

  • All Roulette Games, All Jackpot Games, All EGT Games, Scrooge, Super Nudge 6000, Jackpot 6000, Pearls of India, Castle Builder, Immortal Romance, Dead or Alive, The Wish Master, Tower Quest, Robin Hood, Ghost Pirates, Blood Suckers, Victorious, Devil's Delight, Loaded, Thunderstruck, Thunderstruck II, Egyptian Heroes, Wild Turkey, Lights, Jack and the Beanstalk, Flowers, 300 Shields, Secret of the Stones, Tomb Raider Secret of the Sword, Dragon's Myth, Forsaken Kingdom, Untamed Wolf Pack, Untamed Bengal Tiger, Untamed Crowned Eagle, Peek-a-boo, Stardust, Cool Buck

 

 

 

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