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6.10

Dream Palace Status: Does not accept players from United States

Dream Palace Casino

Overview

Review last updated – June 2017.

Dream Palace Casino are a developing brand dual licensed in Malta by the Malta Gaming Authority and in the United Kingdom by the UKGC. They are a white label casino operating on the Progress Play platform. They provide a decent range of games – in the region of 340 – from: Microgaming, Net Entertainment, Amaya, NYX Gaming, NextGen Gaming, Thunderkick, Genesis, ELK Studios, Leander Games, iGaming2go, Big Time Gaming, Chance Interactive, Rabcat, 2by2 Gaming, Wagermill, Lightening Box and Cryptologic. They offer slots games, a limited selection of table games, 6 video poker games and 11 Jackpot games alongside 5 live casino games for players that prefer such interactions. They do not currently seem to offer any jackpot games.  Dream Palace Casino have a simple website design that is unified by their chosen colour palette of red, navy and gold. Their logo is a Las Vegas style fluorescent light with stars bursting above it and a pair of purple die upon it.

Trustworthiness

 - 7 / 10

Dream Palace Casino have a good reputation within the gambling community and we found no outstanding issues at any of the major casino complaint portals.

(-1)We find Dream Palace Casino's dormancy clause for UK players to be predatory as it does not state that before beginning dormancy proceedings every effort will be made to contact the relevant player. Accounts held by UK players are declared dormant after only 6 months of inactivity. We also find their maintenance fee for dormant accounts held by UK players to be unacceptably high at a rate of 10% of the account balance per month.

As long as Dream Palace Casino maintain their positive reputation we will increase their Trustworthiness score by one point every 6 months to a maximum of 7.

The Traffillions group have been non-responsive to a least one player complaint that we are aware of posted at another dispute mediation portal.

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

For references see Traffillions Group Player Issues

Bonuses

 - 5 / 10

To find out how our bonus ratings are calculated see Bonus Rating System.

Bonus:

100% up to £200.

Sticky - this bonus can never be withdrawn - once you have complete the wagering requirement this bonus will be removed from your account at the time of your first withdrawal.

(+1) Extra bonuses - 2nd deposit - 50% up to £300, 3rd deposit 100% up to £300.

Wagering Requirements:

  • Slots - 50xbonus
  • Blackjack - 500xbonus
  • Baccarat - 500xbonus
  • Roulette - 500xbonus
  • Video Poker - 1000xbonus
  • Table Poker - 500xbonus

Game Weightings (already account for in Wagering Requirements)



Payout Speed: 72 hours

 - 8 / 10

Dream Palace Casino state on their website that it takes up to 72 hrs to accept a withdrawal - it will appear as 'pending' for the duration of these three days during which time it can be reversed.

Maximum Withdrawal - £1500 per week or £3000 per month.

Minimum Withdrawal - £20 /$€30 or for wire transfers £50.

Banking options available - Credit/Debit cards, Neteller, Paysafecard, Skrill (Moneybookers), iDEAL, Paybyphone (UK customers only), Discover and Bank Transfers.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software

 - 6 / 10

Dream Palace Casino use Microgaming software for their instant play casino. Check out our Microgaming Software Review.

Game selections are as follows:

Instant

Table Games – 21

Slots – 211

Video Poker – 4

Live - 5

Jackpot - 8

Customer Service

 - 0 / 10

Email Testing Record

  • November 2016 - No answer
  • September 2015 - 7 hours 13 minutes.

Licensing

 - 10 / 10

DreamPalace hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. DreamPalace currently use IBAS. You can find further information regarding this regulator's complaint policies here.
  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Dream Palace Casino - Belgium, Belize, British Virgin Islands, Bulgaria, Croatia, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Israel, Italy, Slovenia, South Africa, Spain, Turkey, United States Minor Outlying Islands, United States of America and US Virgin Islands

Contact Information:

Email : customersupport@instantgamesupport.com
Postal address: Progress Play Limited, suite 1258l, 28/19 Vincenti Buildings, Strait Street, Valletta, VLT1432.
Live Chat: Available on casino website 06.00 - 23.00 GMT.

Affiliate Program - Traffillions.

Restricted Countries

Dream Palace does not accept players from the following countries: British Virgin Islands, Croatia, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Israel, Italy, Lithuania, Luxembourg, Portugal, Romania, Serbia, Slovenia, South Africa, Spain, Turkey, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United States.

Slots RTP

Dream Palace Casino publish the RTPs for all of their slots games.

Comp Points

Dream Palace Casino does provide a comp points program but unfortunately do not provide enough information regarding converting points to cash for us to rate it. They do state that you can earn points at a rate of 1 point for every £16 wagered.

Closing Thoughts

Dream Palace Casino have what we consider to be a predatory dormancy clause for UK players - declared dormant after 6 months and then subject to a 10% of account balance maintenance fee per month. In their Bonus Policy section it states that players from some countries will be subject to increased wagering on bonuses (100x rather than 50x) but players must contact Customer Support for details - it would be more helpful if the restricted countries were just clearly stated for players in the Bonus Policy section in the interests of transparency. Additionally some areas of the site, for example the Payments section where you encouraged to hit "i" for more information, bring up information in charcoal grey against black and this is impossible for players to read with any ease. It would be more user friendly if white or another bright colour was chosen. Furthermore the three day withdrawal pending status could encourage some players to reverse withdrawals that they would not if the withdrawal processing time was lower. Be aware of this if you are a player that falls into this category.

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