OVERALL VERDICT
5.86/10

TRUSTWORTHINESS
8/10

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OVERALL VERDICT

5.86/10

PAYOUT SPEED

5/10

Customer Service

7/10

Bonuses

1/10

Software

6/10

Licensing

10/10

WEBSITE

OWNERSHIP

ProgressPlay Limited

AFFILIATE PROGRAM

Dream Palace Affiliate

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– No player complaints requiring operator intervention received so far!

– Fast response to email support request.

– Operator subject to strong regulatory requirement.

–

– Long delays on payment of withdrawals.

– Low value registration incentives.

Dream Palace Casino Review

Name: Dream Palace Casino Review
Item: Dream Palace
Rating: 5.86
Author: ThePOGG

Review last updated - January 2021.

OVERVIEW | 5.86/10

Dream Palace Casino are a developing brand dual licensed in Malta by the Malta Gaming Authority and in the United Kingdom by the UKGC. They are a white label casino operating on the Progress Play platform. They provide a decent range of games - in the region of 340 - from: Microgaming, Net Entertainment, Amaya, NYX Gaming, NextGen Gaming, Thunderkick, Genesis, ELK Studios, Leander Games, iGaming2go, Big Time Gaming, Chance Interactive, Rabcat, 2by2 Gaming, Wagermill, Lightening Box and Cryptologic. They offer slots games, a limited selection of table games, 6 video poker games and 11 Jackpot games alongside 5 live casino games for players that prefer such interactions. They do not currently seem to offer any jackpot games. Dream Palace Casino have a simple website design that is unified by their chosen colour palette of red, navy and gold. Their logo is a Las Vegas style fluorescent light with stars bursting above it and a pair of purple die upon it.

TRUSTWORTHINESS | 8/10

Below we highlight the terms that players should be aware of when playing with Progress Play run properties.

(-1) Progressive Jackpot Monthly Withdrawal Cap - Terms limit withdrawals for winner of Progressive Jackpots to £30,000 per month for the Divine Fortune game. Progressive Jackpots are paid by the jackpot contributions that should be collected and ring-fenced at the point each bet is placed. This allows the operator to pay the full balance without any impact on their liquidity or ability to pay other players. If the operator is not paying these wins in full means that the progressive jackpot contributions for this game are being mis-managed.

"8. The maximum withdrawal amount per Account that is regulated by the Malta Gaming Authority is (i) £/$/€ 3,000 or 30,000kr per week, and (ii) £/$/€ 6,000 or 60,000kr per month. In case of progressive jackpots, the winnings can be withdrawn at once in full amount, except in case of Divine Fortune jackpot win where the maximum withdrawal amount per month is £/$/€ 30,000 or 300,000kr. We may, at Our sole discretion, increase these limits to Our valued Players." - 23/09/2018

As of June 2018 Progress Play have informed us that they will no longer share evidence to support their decisions during the management of player complaints. This is a very disappointing shift in policy and appears to have been instigated by the incoming GDPR policies. However having served as an ADR for multiple regulatory authorities our service is very familiar with the requirements of the GDPR and this presents no barrier to the management of player complaints as long as the proper permissions are obtained from the complainant beforehand. We have continued to to manage complaints for several far larger groups than Progress Play without issue since the GDPR has come into place.

While Progress Play have opted out of cooperating with our team to assist the players of their clients, The affiliate program of Dream Palace - Traffillions - has come to an agreement with their license holder to allow them to manage complaints submitted to this service directly. That being the case, as long as all complaints are managed appropriately, we will consider the Traffillions run Progress Play properties exempt from our standard position on this license.

For references see Progress Play Group Player Issues

BONUSES | 1 / 10

100% up to £100
Max Bonus	100
Min Deposit	25
Max Bet	NA
Type	Sticky
Wagering	50xb

Deposit Method Restrictions:

Country/Regional Restrictions:

Full Dream Palace bonus review

Terms and Conditions

The Dream Palace Welcome bonus currently consists of a bonus of 100% up to £100 plus 15 complimentary spins on Turn Your Fortune.

The minimum deposit that will trigger the bonus is £25.

This bonus has a wagering requirement of 50xbonus for the deposit bonus. There is no wagering requirement associated with the complimentary spins.

The bonus uses a standard structure where the full balance is locked from the moment of deposit until the wagering requirement has been completed.

Players depositing via Skrill are not eligible to receive this bonus.

There is no maximum bet term associated with this bonus.

The maximum win from the bonus is 3xbonus and the maximum win from the complimentary spins is £20.

This bonus is sticky which means that it can never be withdrawn. Once you have completed the wagering requirement the bonus will be removed from your account at the time of your first withdrawal.

You can receive a maximum of five registration bonuses across the Progress Play license.

The bonus and any associated winnings will expire after 30 days if the wagering requirements are not completed. Complimentary spins expire after 7 days.

Game Weightings:

Video Poker and/or Power Video Poker 5%

Baccarat, Blackjack, Roulette, Jackpot, Table Poker 10%

Cool Buck, Cool Buck 5 Reels, Forsaken Kingdom, Stardust, Untamed Bengal Tiger, Untamed Giant Panda, Untamed Wolf Pack, Jack Hammer 2, Robin Hood, Tomb Raider, Tomb Raider 2, Dragon Dance. Bikini Party, Big Bad Wolf 0%

All other games 100%

Available to newly registered players only.

Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.

BONUS: 100% up to £100

T&CS APPLY

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Value to Player for:

$-22.89

Bonus Value

low roller

low

mid roller

low

high roller

low

superhigh roller

low

Payout Speed: 5 days | 5 / 10

Dream Palace Casino state on their website that it takes up to 3 business days.

Maximum Withdrawal - None.

Minimum Withdrawal - £50 for bank transfer and £2.50 for all other methods.

Banking options available - Credit/Debit cards, Neteller, Paysafecard, Skrill (Moneybookers), iDEAL, Paybyphone (UK customers only), Discover and Bank Transfers.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Click here to join neteller

Software | 6 / 10

Dream Palace Casino use Microgaming software for their instant play casino. Check out our Microgaming Software Review.

Game selections are as follows:

Instant

Table Games – 21

Slots – 211

Video Poker – 4

Live - 5

Jackpot - 8

Customer Service | 7 / 10

Email Testing Record

January 2021 - 19 hours 17 minutes.
June 2020 - no reply.
May 2018 - 2 hours 22 minutes
November 2016 - No answer
September 2015 - 7 hours 13 minutes.

Licensing | 10 / 10

DreamPalace hold the following gambling licenses :

United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. DreamPalace currently use IBAS. You can find further information regarding this regulator's complaint policies here.
Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

Restricted Countries

Players from United States NOT accepted.

Dream Palace does not accept players from the following countries: Croatia, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Israel, Italy, Lithuania, Luxembourg, Portugal, Romania, Serbia, Slovenia, South Africa, Spain, Turkey, United States, United States Minor Outlying Islands, Virgin Islands, British, Virgin Islands, U.S..

Contact

Contact Information:

Email :	[email protected]
Postal address:	Progress Play Limited, suite 1258l, 28/19 Vincenti Buildings, Strait Street, Valletta, VLT1432.
Live Chat:	Available on casino website 06.00 - 23.00 GMT.

Slots RTP

Dream Palace Casino publish the RTPs for all of their slots games.

Comp Points

Dream Palace Casino does provide a comp points program but unfortunately do not provide enough information regarding converting points to cash for us to rate it. They do state that you can earn points at a rate of 1 point for every £16 wagered.

Closing Thoughts

As disappointed as we are with Progress Play's recent vault face in their willingness to assist their own customers, we are equally impressed with a white label client who step forward and take on responsibility for this themselves. We're more than happy to work with programs taking this position.

Associated By Company

The below operators are run by the same company as this operator. This means that, for well regulated operators, self-exclusions or bonus bans may carry over to these properties. For poorly licensed, or unlicensed operators, it is good to know which other sites are being run by the same company, so you can avoid companies that have mistreated you in the past.

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Other Associations

We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.