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4.65

Euro Max Play Status: Not Recommended

Euro Max Play Casino

Overview

Review last updated – June 2017

Euro Max Play are one of 5 Playtech casinos operated by the Winner group. There is a higher than average chance of player issues when playing with this group.

Trustworthiness

 - 1 / 10

Only one of the reviewers who works regularly for this site holds an account with Winner casino - an associated property to EuroMax Play - and that account has been open less than 6 months. Unfortunately they report negative experiences with this venue.

Having deposited £100 and played without a bonus our reviewer was asked to supply Notarized ID for a withdrawal of £175. For those not familiar with the nortarization process, this generally involves an appointment with a lawyer and will cost in the region of £40-100. Given the small size of the win and the lack of any bonus, this is an excessively aggressive security measure. It should be noted that after a week of communication – our review was clear that Winner were unresponsive to email communication and therefore they had to contact live support to get assistance – Winner did eventually back down on this request. However, for such a small withdrawal – especially given that there was no bonus involved - the request should never have been made in the first place and given the slow responses of Winner’s security department this issue really delayed the payment of a small win an unreasonable length of time.

When we did the background research for this review, we found that this security procedure was far from an isolated incident.

Getting ID Notarized is a highly invasive process and one which the player inevitably has to fund themselves. As such it should only be requested in the most extreme of circumstances where a player has won a large amount of money and tripped numerous security flags. The volume of reports of requests for this type of ID is indicative of a group that is vastly overusing this policy and our reviewer’s experience is nothing short of shocking. Reports like this make it very difficult to recommend a venue as trustworthy.

Alongside all of this Winner appear to have copied some of their terms and conditions from Betfair casino as the game weightings in their bonus terms refer to Zero Roulette, Zero Blackjack, Zero Video Poker, Zero Baccarat. They do not – as far as we could see – offer any Zero games and the only Playtech casino we are aware of that does is Betfair. Given that terms and conditions are legally binding documents, copying them off someone else is never a good idea.

Winner casino is now also associated with Casino Del Rio, 7 Regal and EuroMax Play through a shared affiliate program.

This group of casinos have also been unresponsive to several player complaints.

Casino Tropez has also been involved in what can only be described as a very harsh. In this incident the casino revoked a player's entire win as they tried to withdraw before completing the wagering requirement for the bonus they received. The industry standard for these situations - despite this practice violating terms and conditions - is to return the balance to the player and inform them that they need to complete further wagering requirement. Moving to confiscation of funds in the first instance is very unfriendly treatment of a player.

A complaint that came in to us regarding Winner casino demonstrated the casino ignoring clearly defined terms and conditions and making up rules to suit themselves when they did not want to pay a player. The casino were also non-responsive to this issue.

EuroMax Play restrict the maximum withdrawal for their progressive jackpots.

In late 2014 a situation came to light where an affiliate was found to be hacking into other sites and posting their gambling links on these sites without the owners knowledge or permission. This activity is clearly illegal and unethical. The majority of casinos that were receiving traffic from this affiliate closed the affiliate's accounts upon finding out what the affiliate was doing, however some casinos chose to ignore that the traffic coming from this affiliate was generated via illegal activity and continue to work with this individual.

For references see Winner Group Player Issues

You can see the latest updates to Euro Max Play casino's terms and conditions here.

Bonuses

 - 7 / 10

To find out how our bonus ratings are calculated see Bonus Rating System.

Bonus;

400% up to €400.

Sticky - Can never be withdrawn. At the time of your first withdrawal the bonus will be removed from your account.

Wagering Requirements;

  • Slots - 19xbonus
  • Blackjack - 94xbonus
  • Roulette - 188xbonus
  • Baccarat - 94xbonus
  • Video Poker - 94xbonus
  • Table Poker - 75xbonus

Adjustments to ratings;

  • Maximum Bet Restriction (-1) - You are not allowed to wager £20 or more on a single round of play.


Game Weightings (already account for in Wagering Requirements)

  • Slots (all varieties) 100%
  • Scratch Cards 100%
  • Pai Gow (all varieties), Red Dog, Let It Ride 25%
  • Casino Hold'em (all varieties) 25%
  • Roulette (all varieties including Wild Vikings) 10%
  • Baccarat (all varieties) 20%
  • Blackjack (all varieties excluding Blackjack Switch & Pontoon) 20%
  • Stravaganza 20%
  • Craps (all varieties), Sic Bo (all varieties) 20%
  • Video Poker (all varieties) 20%
  • Blackjack Switch , Pontoon (all varieties) 5%
  • Casino War 5%
  • Lucky Wheel (Spin a Win) 5%
  • All double options on slots & Video Poker (all varieties) 0%
  • All other games 100%

Notes

Several sign-up bonuses available - the highest scoring one has been reviewed.

Payout Speed: 4 days

 - 6 / 10

Our reviewer reports their withdrawal being paid within 4 days.

Minimum Withdrawal - None listed

Maximum Withdrawal - Where a bonus is used, a maximum of £5000 can be withdrawn per 30 day period. Without a bonus a maximum of £9,000 can be withdrawn every 30 days. This limit applies to winnings derived from progressive jackpots.

Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers), Click2Pay, UKash, PaySafeCard, Entropay, Bank Wire, ClickandBuy or Cheque

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software

 - 10 / 10

Euro Max Play casino use Playtech software for their download casino. Check out our Playtech Software Review.

Game selections are as follows;

Download

Table Games – 37

Slots – 125

Video Poker – 15

Live – 6

Jackpot - 52

Customer Service

 - 0 / 10

Email Testing Record

  • December 2016 - No reply
  • June 2015 - 10 minutes
  • November 2014 - 42 minutes
  • June 2014 - No Response
  • December 2013 - 10 minutes
  • June 2013 - 5 minutes

Licensing

 - 4 / 10

EuroMaxPlay hold the following gambling licenses :

  • Antigua and Barbuda Directorate of Offshore Gaming - EuroMax Play casino are licensed by the DOG. Relatively few of the operators we list use this regulator and while this body does appear to have a complaints process in place, we are unaware of any player having successfully taken a complaint to them. You can find further information regarding this regulator's complaint policies here.
  • The following countries are restricted from participation with Euro Max Play - AFGHANISTAN, ANTIGUA AND BARBUDA, BAHAMAS, BARBADOS, BELIZE, DOMINICA, GRENADA, GUYANA, HAITI, JAMAICA, MONTSERRAT, SAINT KITTS AND NEVIS, SAINT LUCIA, SAINT VINCENT AND THE GRENADIENS, SURINAME, TRINIDAD AND TOBAGO, BULGARIA, CHINA, CUBA, CYPRUS, ESTONIA, FRANCE AND IT'S TERRITORIES, HONG KONG, IRAN, IRAQ, ISRAEL, KAHNAWAKE, LIBYA, MACAU, NETHERLANDS ANTILLES, REPUBLIC OF SERBIA, SUDAN, SYRIA, THE PHILIPPINES, TURKEY, USA AND ITS TERRITORIES, SPAIN

    Contact Information;

    Email : customerservice@EuroMaxPlay.com
    Phone : +44-800-066-2854 (UK)
    1855-2676-576 (CA)
    +63-2-756-7889 (International)
    Fax : +44-800-066-2855 (UK)
    1855-2676-577 (CA)
    Address : Euro Max Play
    PO Box 2912
    Makati Central Post Office 1269
    Makati City
    Philippines

    Affiliate Program - Nethive Affiliates.

Restricted Countries

Euro Max Play does not accept players from the following countries: Afghanistan, Antigua and Barbuda, Bahamas, Barbados, Belize, Bulgaria, China, Cuba, Cyprus, Dominica, Estonia, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Grenada, Guyana, Haiti, Hong Kong SAR China, Iran, Iraq, Israel, Jamaica, Libya, Macau SAR China, Montserrat, EU, Philippines, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Serbia, Spain, Sudan, Suriname, Syria, Trinidad and Tobago, Turkey, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United States.

Slots RTP

Euro Max Play casino publish the House Edge/RTP figures for all of their slots games.

Comp Points

Euro Max Play casino offer the standard Playtech comp point program wherein you receive one comp point for every £10 wagered and 100 comp points can be converted into £1. The redemptions rates do improve as your VIP levels increase.

Closing Thoughts

For me personally, the thought of having to pay a fee to meet security requirement so that I can cash out money I've legitimately won makes me want to find somewhere else to play. As such Euro Max Play doesn't end up being a choice I'd recommend.

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