Fair Go Casino Review

Fair Go Casino do not give details of their ownership or license provider on site.

Our contact for Fair Go Casino uses an "@slotocash" email address. As such we assume that they are associated with Slotocash and the Deck Media group.

Fair Go Casino have seized a high 5 figure win from a player based on bonus terms that were not applicable to the player. When playing with a bonus the player exceeded the maximum allowed bet. Rather than confiscating the balance the operator chose to contact the player and tell them they would overlook the violation in this instance. The player had completed the wagering requirements and chose to play on with their balance. Their balance rose to over $90k. The operator refused to pay this win citing that when they chose to overlook the previous violation, the funds were considered to be a No Deposit Bonus, but did not inform the player of this at any point.

In our opinion the operator has simply looked for justification after a large win not to pay the player, and failing to find any legitimate reason as looked to apply bonus terms despite there being no grounds to view the play as subject to bonus terms. As such Fair Go Casino and all associated properties have been moved to Blacklisted status.

We have concerns regarding some of this operator's terms.

Predatory Dormancy Term - automatic Not Recommended - Term 17 states: "If you do not log onto your Casino account for a period of 180 days, any balance in your account will be forfeited to the company. All accounts that are inactive for a 6 month period will be deemed to be inactive and will be closed." 04/09/2018

Maximum Withdrawal that does not exclude progressive jackpots - automatic Not Recommended - Term 24 states: "The maximum payout per customer per week is $7,500 AUD. Fair Go Casino reserves the right to pay out higher winnings over a period of several weeks." 04/09/2018

FairGo Casino put barriers in the way of players wanting to self-exclude in the form of requiring them to print out, sign and return a written statement before they will impose a self-exclusion and have been selective in which transactions they will refund where failings have been identified.

FairGo Casino have voided a withdrawal because the player claimed a bonus while the withdrawal was pending. While they do have terms prohibiting claiming bonuses while you have a pending withdrawal these terms are applicable to the bonus claimed, not the unrelated winnings that are already part of the withdrawal process.

For references see Deck Media Group Player Issues