First Web Casino

Only one of the six reviewers who work regularly for this site holds an account with the Fortune Lounge group. They report positive experiences.

In the last year the Fortune Lounge group has aggressively expanded and taken over a substantial proportion of the the Microgaming only casino providers still on the market, including the BrightShare, WagerShare, RedReturns and the ReferBack groups of casino (listed by affiliate programs).

None of the groups that make up this super group of Microgaming casino have a spotless record when it comes to the discussion of player complaint and treatment of their affiliate partners, but some of the groups have a better record than others.

At the present time it's not clear exactly how this amalgamation of casino groups is going to function, whether the individual groups will continue to function autonomously and form their own policies regarding the discussion of player complaints or whether there will be one unified policy applied to all casinos in the group.

For the time being, while we will detail the player/affiliate issue with all groups within this amalgamation in one entry, we will continue to treat the groups individually until such time that we see evidence that they are sharing management policies.

First Web casino are part of the Jackpot Factory group of casinos.

The Jackpot Factory group have failed to respond to several player complaints.

Alongside this, they've recently changed the terms of their affiliate contract and retroactively enforced the new rules on all their affiliate partners. As such they've been rogued at Affiliate Guard Dog.

Recently the Brightshare group of casinos have decided that in cases where a player breaches bonus terms and conditions they will void the player's deposit alongside their winnings. This is exceptionally aggressive and unethical behaviour.

For references see Fortune Lounge Group Player/Affiliate Issues

You can see the latest updates to First Web casino's terms and conditions here.

Using Neteller all of our reviewers report withdrawal normally paid within 48 hours. There site lists a payout time of 1-5 business days, however Jackpot Factory management say that this is simply a precautionary time scale in case of factors outside of their control and that as a standard ewallet withdrawals are paid within 72 hours.

Banking options available - Credit/Debit cards, Skrill (Moneybookers), Neteller, Click2Pay, ClickandBuy, EcoCard, Entropay, Citadel, PaySafeCards and UKash

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

All Jackpots use Microgaming software for both their download and instant play casinos. Check out our Microgaming Software Review.

All our reviewers report very positive experiences with Jackpot Factory customer services

Email Testing Record

• December 2016 - 9 minutes
• December 2015 - No Reply
• June 2015 - 1 hour 53 minutes
• November 2014 - No Response
• June 2014 - 11 hours 50 minutes
• December 2013 - 1 day 16 hours 41 minutes
• June 2013 - 11 hours 59 minutes
• January 2013
  • 1st email - No Response
  • 1 day 6h 18min

FirstWeb hold the following gambling licenses :

• Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with First Web casino - Israel, the United States, Turkey, South Africa, Italy, Denmark, France, Spain, Bulgaria, Belgium, Singapore, Greece and United Kingdom

Contact Details;

Players from United Kingdom NOT accepted.

First Web does not accept players from the following countries: United States, United States, United States Minor Outlying Islands, Virgin Islands, U.S., Virgin Islands, U.S..

First Web do not publish the house edge (RTP) information for any of their slots games.

The First Web comp point program offers points for every wager you place – you can see the accrual rates below. Your points can then be converted to cash at a rate of 100 = £1. This comp point program is equivalent to the standard Playtech comp point system only for the top accrual level games. For other games the First Web comp point program is substantially weaker. Alongside this –unlike most other programs – your points expire after 90 days if not redeemed. The First Web comp point program is weaker than the industry standard.

The Jackpot Factory casinos now make even accidental transgressions by players offences that can see hundreds of £/$/€ in deposits voided. Our advice would be not to bother.

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