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6.1

Flume: Does not accept players from United States

Top Rated Casinos

Flume Casino

Overview

Review last updated – October 2019

Flume Casino runs on the Nektan platform and is dual licensed by the Gibraltar Gambling Commission in Gibraltar and in the United Kingdom by the UKGC – they use IBAS as their alternative dispute resolution service. They provide a limited range of games from NextGen Gaming, Aristocrat, Nektan, IGT, Big Time Gaming, Blueprint, Core Gaming, ELK Studios, Evolution, Extreme Live Gaming, Felt, Foxium, Gamevy, Iron Dog, IWG, Konami, Lightning Box, Merkur, Realistic Games, Red Tiger, Scientific, Microgaming and NetEntertainment. Their site is the typical Nektan design and utilises a colour palette of: blue, white and turquoise. Their logo is their name in 3D style bubble writing in blue and turquoise.

Trustworthiness

 - 8 / 10

Below we highlight the terms that players should be aware of when playing with Nektan run properties.

Maximum Win Cap - the casino institutes a maximum win clause to the effect that they will not pay out any more than £250,000 on any of their games - the exception being progressive jackpots as per Term 7.11: "The maximum pay-out on our games is £250,000 with the exception of any Progressive Jackpot pay-out. Progressive Jackpot pay-outs will be paid in full." 22/09/2018

Dormancy Clause - "10.2.1 A reasonable administration fee of £15.00/€15/150kr/$15 per month (or, should the account balance be less than £15.00/€15/150kr/$15, an amount equal to the remaining balance) until the account balance is zero. These charges will be withdrawn from your Account until the earlier of (a) the account balance being reduced to zero or (b) the account being re-activated by the use of your account." - 22/09/2018. While this is a significant improvement over previous dormancy terms offered by this group, £15/month is 3x the industry average charge for the management of dormant accounts and is significantly more than could be considered "reasonable" for the "administration of such accounts, which is minimum.

Bonuses

 - 2 / 10
100% up to £10
Max Bonus 10
Min Deposit 10
Max Bet N/A
Type Cashable
Wagering 40xB
10 complimentary spins on Starburst
# of Spins 10
Spin Value 0.10
Max Bet NA
Max Win 4xb

BONUS CODE: NO CODE NEEDED

RECOMMENDED BONUSES
Value to Player for:
£0.00
Bonus Value
low roller
n/a
mid roller
n/a
high roller
n/a
superhigh roller
n/a

Payout Speed: 72 hours

 - 8 / 10

Flume Casino state that it can take up to 3 days to process a withdrawal.

Maximum Withdrawal - None.

Minimum Withdrawal - £20.

15% transaction fee charged for Boku payment method.

Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers), Boku, Paysafecard, Zimpler, PayPal.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

CLICK HERE TO JOIN NETELLER

Software

 - 4 / 10

Flume Casino use NextGen Gaming Software for their instant play casino - they also offer a selection of games from IGT (Wager Works), Microgaming Aristocrat, Nektan, IGT, Big Time Gaming, Blueprint, Core Gaming, ELK Studios, Evolution, Extreme Live Gaming, Felt, Foxium, Gamevy, Iron Dog, IWG, Konami, Lightning Box, Merkur, Realistic Games, Red Tiger, Scientific and Net Entertainment.
Check out our WagerWorks Software Review.

Game selections are as follows:

Instant

Slots – 200

Table - 43

Live - 20

Jackpots - ?

Customer Service

 - 10 / 10

Email Testing Record

  • September 2019 - 1 hour 15 minutes.
  • May 2019 -No response.
  • March 2018 - 39 minutes.

Licensing

 - 8 / 10

Flume Casino hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. Flume currently use IBAS. You can find further information regarding this regulator's complaint policies here.
  • Gibraltar Gaming Commission - The GGC is one of the more reputable online gaming regulators, but we are aware of a serious software issue where they failed to uphold their own technical standards. You can find further information regarding this regulator's complaint policies here.

Restricted Countries

Flume does not accept players from the following countries: Australia, South Africa, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United States.

Contact

Contact Information:

Email : [email protected]
Phone : +442036216969
Address : Nektan Gibraltar Ltd.
2.1 Waterport Place
2 Europort Avenue
Gibralter

Slots RTP

Flume Casino do not appear to publish individual RTPs for their games - they do provide payout reports that give a general overview of payouts.

Comp Points

Flume Casino do not appear to offer a comp points program for customers.

Closing Thoughts

While we do not endorse all of the terms and conditions that the Nektan platform has chosen to include, the vast majority of players are unlikely to be adversely impacted by these terms. Beyond this they have demonstrated a low level of player issues comparative to the number of properties that they operate indicating a well run operation.

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