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3.98

Fruity King:

Top Casinos: United Kingdom

Fruity King: Not Recommended

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Fruity King is not recommended!.

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Fruity King Casino

Players from United Kingdom are welcome at Fruity King casino.

Overview

Review last updated - September 2018

Part of the Excel Affiliates group, Fruity King are a mobile focused casino.

Trustworthiness

 -  3 / 10

We do not recommend playing at Fruity King Casino.

(-1) Progressive Jackpot Monthly Withdrawal Cap - Terms limit withdrawals for winner of Progressive Jackpots to £30,000 per month for the Divine Fortune game. Progressive Jackpots are paid by the jackpot contributions that should be collected and ring-fenced at the point each bet is placed. This allows the operator to pay the full balance without any impact on their liquidity or ability to pay other players. If the operator is not paying these wins in full means that the progressive jackpot contributions for this game are being mis-managed.

"8. The maximum withdrawal amount per Account that is regulated by the Malta Gaming Authority is (i) £/$/€ 3,000 or 30,000kr per week, and (ii) £/$/€ 6,000 or 60,000kr per month. In case of progressive jackpots, the winnings can be withdrawn at once in full amount, except in case of Divine Fortune jackpot win where the maximum withdrawal amount per month is £/$/€ 30,000 or 300,000kr. We may, at Our sole discretion, increase these limits to Our valued Players." - 23/09/2018

As of June 2018 Progress Play have informed us that they will no longer share evidence to support their decisions during the management of player complaints. This is a very disappointing shift in policy and appears to have been instigated by the incoming GDPR policies. However having served as an ADR for multiple regulatory authorities our service is very familiar with the requirements of the GDPR and this presents no barrier to the management of player complaints as long as the proper permissions are obtained from the complainant beforehand. We have continued to to manage complaints for several far larger groups than Progress Play without issue since the GDPR has come into place.

21Jackpots do not engage an affiliate program, giving one less avenue of communication if player complaints come in. As such they cannot obtain Recommended status.

Fruity King casino are represented by Excel Affiliates. We have been made aware of a representative of Excel Affiliates sending communications to another business owner belittling and disparaging the knowledge of the reviewers working for this service while we were actively working with this program. We consider this highly unprofessional behaviour.

For references see Progress Play Group Player Issues

Bonuses

 -  2 / 10

100% up to £200

Max Bonus 200
Min Deposit 20
Max Bet 5/5%
Type Sticky
Wagering 50xb

Terms and Conditions

The Fruity King Welcome bonus currently consists of a bonus of 100% up to £200.

The minimum deposit that will trigger the bonus is £20.

This bonus has a wagering requirement of 50xbonus for the deposit bonus.

The bonus uses a standard structure where the full balance is locked from the moment of deposit until the wagering requirement has been completed.

The maximum allowed bet is £5 or 5% of the bonus, whichever is lower, on any single round of play. Players depositing via Neteller or Skrill have a maximum allowed bet of £2 or 2% of the bonus, whichever is lower, on any single round of play.

There is no maximum win on either the deposit bonus or the complimentary spins.

This bonus is sticky which means that it can never be withdrawn. Once you have completed the wagering requirement the bonus will be removed from your account at the time of your first withdrawal.

Game Weightings:

  • Video Poker and/or Power Video Poker 5%
  • Baccarat, Blackjack, Roulette, Table Poker 10%
  • All other games 100%

Available to newly registered players only.

Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.

 

 

 

Deposit Method Restrictions:
Country/Regional Restrictions:

BONUS CODE: NA

CLAIM BONUS
Value to Player for:
£-4.79
Bonus Value
low roller
low
mid roller
low
high roller
mid
superhigh roller
mid

Payout Speed: 5 days

 - 5 / 10

Fruity King state on their website that it takes up to 3 business days.

Maximum Withdrawal - None.

Minimum Withdrawal - £50 for bank transfer and £2.50 for all other methods.

Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers), UKash

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

CLICK HERE TO JOIN NETELLER

Software

 -  1 / 10

Fruity King casino use Probability Games software for their instant play casinos.

Game selections are as follows;

Instant

Table Games – 3

Slots – 22

Customer Service

 -  10 / 10

Email Testing Record

  • May 2018 - 2 hours 22 minutes
  • November 2016 - No answer
  • December 2015 - 1 hour 14 Minutes (Need to create an account to get even simple support questions answered)
  • June 2015 - 27 Minutes
  • November 2014 - 3 hours 31 minutes
  • September 2014 - 2 hours 50 minutes

Licensing

 -  8 / 10

FruityKing hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. FruityKing currently use IBAS. You can find further information regarding this regulator's complaint policies here.
  • Gibraltar Gaming Commission - The GGC is one of the more reputable online gaming regulators, but we are aware of a serious software issue where they failed to uphold their own technical standards. You can find further information regarding this regulator's complaint policies here.

Restricted Countries

Players from United Kingdom accepted.

Fruity King does not accept players from the following countries: South Africa, United States, United States.

Contact

Contact Details;

Email : [email protected]
Phone :0333 313 0030
Address :Probability (Gibraltar) Limited
Suite 975
Europort
Gibraltar

Slots RTP

Fruity King casino do not publish the house edge (RTP) information for any of their slots games.

Comp Points

Fruity King casino do not appear to offer any form of comp point program.

Closing Thoughts

Progress Play are a case of a group that always seems to fall just on the wrong side of the line. As of the second half of 2018 they've agreed with the UKGC to drop their withdrawal limits and dormancy fees - both of which we've highlighted as problematic for a number of years. However, they haven't got rid or the payment restrictions on the Divine Fortune progressive jackpot. Likewise, we have cooperated with this group in the management of player complaints for years now and even while their operators have been Not Recommended we have always managed to ensure that fair rulings were reached. That they have altered this dynamic rather than simply adjusting the protocol to ensure that player complaints are managed appropriately is very disappointing. Until such time as these policies change we cannot recommend players engage with the Progress Play properties.

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Best Casinos: United Kingdom

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.