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4.12

Gala Bingo: Not Recommended

Top Rated Casinos

Gala Bingo Casino

Overview

Review last updated – August 2018.

Gala Bingo Casino are operated by Gala Interactive Limited and are dual licensed by the Gibraltar Gambling Commission in Gibraltar and in the United Kingdom by the UKGC – they use IBAS as their alternative dispute resolution service. They provide a fairly small range of games (around 150) from Ash Gaming, IGT (WagerWorks), Playtech,  WMS (Williams Interactive), OpenBet, Amaya and Quickspin. Their site is a fairly simple, easy to navigate design and utilises a colour palette of: pink. gold and blue. Their logo is simply their name in yellow and blue over a glossy yellow bingo ball.

 

 

Trustworthiness

 - 2 / 10

Gala Bingo are Not Recommended at ThePOGG as a result of their refusal to discuss complaints with us. It should be noted that they do have a solid reputation in the industry.

Dormancy Fee % Balance (-1) - Gala Bingo state in their Help Centre under the question: What is a dormant account fee? "If your account has not been used for 400 days, it will be deemed dormant and may be subject to dormancy fees.

The dormancy fee is calculated as 5% of the total account balance on the day the account falls dormant, and is charged on the day the account falls dormant, and the first day of each calendar month thereafter. To minimise administration costs, once the balance falls below £5 (or currency equivalent $6/€6) then the entire remaining balance will be deducted." 23/08/2018

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

Payout Speed: 24 hours

 - 10 / 10

Gala Bingo Casino state that withdrawals to ewallets happen the same day.

Maximum Withdrawal - ?

Minimum Withdrawal - ?

Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers), EcoPayz, Paysafecard, Click and Buy, PayPal and Bank Transfer.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

CLICK HERE TO JOIN NETELLER

Software

 - 3 / 10

Gala Bingo Casino use IGT (Wager Works), Ash Gaming, Playtech,  WMS (Williams Interactive), OpenBet, Amaya and Quickspin.
Check out our WagerWorks Software Review.

Game selections are as follows:

Instant

Slots – 65

Table - 23

Live - 4

Jackpots - 43

Customer Service

 - 9 / 10

Email Testing Record

  • August 2018 - 3 hours 17 minutes

Licensing

 - 8 / 10

Gala Bingo hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. Gala Bingo currently use IBAS. You can find further information regarding this regulator's complaint policies here.
  • Gibraltar Gaming Commission - The GGC is one of the more reputable online gaming regulators, but we are aware of a serious software issue where they failed to uphold their own technical standards. You can find further information regarding this regulator's complaint policies here.

Restricted Countries

Gala Bingo does not accept players from the following countries: Australia, South Africa, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United States.

Contact

Contact Information:

Email : [email protected]
Address : Gala Interactive Limited.
2nd Floor Regal House
Queensway, Gibraltar
GX11 1AA

Slots RTP

Gala Bingo do not appear to provide the RTPs for their games. Admittedly they may be buried somewhere in their rather difficult to navigate Help Centre.

Comp Points

Gala Spins offer a VIP system - more details can be found on their site.

Closing Thoughts

As a brand, Gala Interactive Limited have a good reputation with customers but they will not discuss customer complaints logged at this service with us and therefore we cannot send them traffic. Should the group change their stance on this issue then we will of course be pleased to amend their status and their review accordingly, as we have done for other operators who have become amenable to discussions regarding complaints in recent months.

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