unclaimed offers
Turn geolocation on
Locale settings

Currently viewing:

English in United Kingdom

ThePOGG.com – your source for reliable information about online gambling.


  • Over 2k complaints managed and $2 million returned to players.
  • The largest collection of detailed casino reviews available online.
  • Bonus value reports to tell you how bonuses really compare.
  • Detailed game guides to help you learn to play.

I certify that I am over 18 years of age and I have read and agreed to the:

We respect your privacy and won't share your email address.
[X] Close this form and return to site
5.02

Gamebookers: Not Recommended

Top Casinos: United Kingdom

Gamebookers Casino

Players from United Kingdom are welcome at Gamebookers casino.

Overview

Review last updated – May 2020.

Gamebookers is owned by the BWin/Party group who also run an array of Playtech casinos under the iGlobal Media brand and WagerWorks casinos in the Cashcade group.

Trustworthiness

 - 3 / 10

The Bwin/Party group extend to cover Bwin and Party casino alongside the iGlobal Media group that owns several Playtech casinos and the Electraworks group.

Historically these groups have been consistent in their refusal to discuss player complaints with 3rd party dispute mediation services (like ThePOGG). This has resulted in a poor reputation with these services. However in late 2017/early 2018 we have managed to establish a line of communication with this group and we have been assured all issues will now be resolved. In the intervening time period they have held to this commitment alongside having maintained a consistently low level of complaints.

Sadly, as of May 2020 this group has reverted to being non-responsive to player complaints submitted to this service.

For references see Bwin Group Player/Affiliate Issues

Bonuses

 - 1 / 10

To find out how our bonus ratings are calculated see Bonus Rating System.

Bonus;

100% up to €200.

Cashable - Can be withdrawn once the wagering requirement is complete.

Wagering Requirements;

  • Slots - 30xbonus
  • Blackjack - 300xbonus
  • Roulette - 30xbonus
  • Baccarat - 300xbonus
  • Video Poker - 300xbonus
  • Table Poker - 60xbonus

Adjustments to ratings;

  • Game Restrictions (-1) - You are only allowed to play the following games - Slots (except Final Score World Cup), JP Slots, Table Poker (except Triple Card Poker and Texas Hold'em Bonus Poker), Scratch Games, Keno and Roulette. Additionally, the following slots games are restricted when using the slots bonus - 20000 Leagues, Bangkok Nights, Beat the Bank, Bigfoot, Birds of Paradise, Butterflies, California Gold, Call of the Colosseum, Cherry Blossoms, City of Gold, Coral Cash, Crocodopolis, Dim Sum, Doctor Love, Dolphin Reef, Dragon Master, Dynasty, Eastern Dragon, Fairies Forest, Fire Hawk, Funny Money, Gold of the Gods, Hurdy Gurdy, Irish Eyes, Jungle King, King Tiger, La Cucaracha, La Fiesta, Legend of Zeus, Love Bugs, Lucky Lady, Monster Money, Octopus's Garden, Paradise Riches, Parrot Party, Ramesses Riches, Samba Nights, Shaaark!, Shaaark Super Bet, Speed Demon, Sumo, The Last King of Egypt, Treasure Cove and Unicorn Legend


Game Weightings (already account for in Wagering Requirements)

  • Slots, American Roulette and Parlor Games – 100%
  • Table Poker games, Casino War, Sicbo – 50%
  • Video Poker games, Texas Hold'em Bonus Poker Gold, Craps, Baccarat, all Blackjacks except Classic Blackjack, and all Roulettes except American Roulette – 10%
  • Classic Blackjack, All Aces Video/Power Poker – 2%.

Notes



Payout Speed: 24h

 - 10 / 10

Using Neteller all of our reviewers report withdrawal normally paid in approximately 6 hours but at most 24 hours.

Banking options available - Credit/Debit cards, Bankwires, Neteller, Moneybookers, Click2Pay, Paypal, Kalixa, PaySafeCard, FreeBet Card and UKash

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

CLICK HERE TO JOIN NETELLER

Software

 - 5 / 10

Gamebookers casino use a mixed of different software providers including Betsoft>, Cryptologic and WagerWorks>. The platform they use to house their games is lower than standard.

Customer Service

 - 10 / 10

All our reviewers report positive experiences with Bwin/Party customer services.

Email Testing Record

  • December 2016 - 5 hours 9 minutes
  • December 2015 - 1 day 4 hours 23 minutes (Need to create an account to get even simple support questions answered)
  • June 2015 - 2 hours 18 minutes
  • November 2014 - Email form does not work
  • June 2014 - 2 hours 56 minutes
  • December 2013 - 5 hours 7 minutes
  • June 2013 - 7 minutes

Licensing

 - 8 / 10

Gamebookers hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. Gamebookers currently use eCOGRA. You can find further information regarding this regulator's complaint policies here.
  • Gibraltar Gaming Commission - The GGC is one of the more reputable online gaming regulators, but we are aware of a serious software issue where they failed to uphold their own technical standards. You can find further information regarding this regulator's complaint policies here.

Restricted Countries

Players from United Kingdom accepted.

Gamebookers does not accept players from the following countries:Australia, Poland, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United States.

Contact

Contact Details;

Phone : 00-800-7278-9145 (International)
0011 800-7278-9102 (International)
Address : ElectraWorks Limited
Suite 711
Europort
Gibraltar

Slots RTP

Gamebookers casino publish the house edge (RTP) information for some of their slots games.

Comp Points

Gamebookers do not offer any form of comp point program.

Closing Thoughts

The extended Bwin/Party group do not seem to be able to decided what their position on the management of player complaints is. Year to year we get totally different responses, varying from enthusiastic cooperation to total stone wall. Until there is some consistency in approach this is not a group we can recommend to players.

Best Casinos: United Kingdom

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.