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5.32

Gamebookers Status: Does not accept players from United States

Affiliate Program:
BwinParty Partners

Gamebookers Casino

Overview

Review last updated – January 2018

Gamebookers is owned by the BWin/Party group who also run an array of Playtech casinos under the iGlobal Media brand and WagerWorks casinos in the Cashcade group. The Bwin/Party group has historically refused to discuss complaints with this service but appears to be changing their position.

Trustworthiness

 - 4 / 10

The Bwin/Party group extend to cover Bwin and Party casino alongside the Cashcade group that is made of up several WagerWorks casinos like At The Races and Get Minted and the iGlobal Media group that owns several Playtech casinos.

Historically these groups have been consistent in their refusal to discuss player complaints with 3rd party dispute mediation services (like ThePOGG). This has resulted in a poor reputation with these services. However in late 2017/early 2018 we have managed to establish a line of communication with this group and we have been assured all issues will now be resolved. As such we've elected to allow a probationary period where Gamebooker casino's Trustworthiness score will improve by one point for every six months without further issues to a maximum of 8.

For references see Bwin Group Player/Affiliate Issues

Bonuses

 - 1 / 10

To find out how our bonus ratings are calculated see Bonus Rating System.

Bonus;

100% up to €200.

Cashable - Can be withdrawn once the wagering requirement is complete.

Wagering Requirements;

  • Slots - 30xbonus
  • Blackjack - 300xbonus
  • Roulette - 30xbonus
  • Baccarat - 300xbonus
  • Video Poker - 300xbonus
  • Table Poker - 60xbonus

Adjustments to ratings;

  • Game Restrictions (-1) - You are only allowed to play the following games - Slots (except Final Score World Cup), JP Slots, Table Poker (except Triple Card Poker and Texas Hold'em Bonus Poker), Scratch Games, Keno and Roulette. Additionally, the following slots games are restricted when using the slots bonus - 20000 Leagues, Bangkok Nights, Beat the Bank, Bigfoot, Birds of Paradise, Butterflies, California Gold, Call of the Colosseum, Cherry Blossoms, City of Gold, Coral Cash, Crocodopolis, Dim Sum, Doctor Love, Dolphin Reef, Dragon Master, Dynasty, Eastern Dragon, Fairies Forest, Fire Hawk, Funny Money, Gold of the Gods, Hurdy Gurdy, Irish Eyes, Jungle King, King Tiger, La Cucaracha, La Fiesta, Legend of Zeus, Love Bugs, Lucky Lady, Monster Money, Octopus's Garden, Paradise Riches, Parrot Party, Ramesses Riches, Samba Nights, Shaaark!, Shaaark Super Bet, Speed Demon, Sumo, The Last King of Egypt, Treasure Cove and Unicorn Legend


Game Weightings (already account for in Wagering Requirements)

  • Slots, American Roulette and Parlor Games – 100%
  • Table Poker games, Casino War, Sicbo – 50%
  • Video Poker games, Texas Hold'em Bonus Poker Gold, Craps, Baccarat, all Blackjacks except Classic Blackjack, and all Roulettes except American Roulette – 10%
  • Classic Blackjack, All Aces Video/Power Poker – 2%.

Notes



Payout Speed: 24h

 - 10 / 10

Using Neteller all of our reviewers report withdrawal normally paid in approximately 6 hours but at most 24 hours.

Banking options available - Credit/Debit cards, Bankwires, Neteller, Moneybookers, Click2Pay, Paypal, Kalixa, PaySafeCard, FreeBet Card and UKash

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

CLICK HERE TO JOIN NETELLER

Software

 - 5 / 10

Gamebookers casino use a mixed of different software providers including Betsoft>, Cryptologic and WagerWorks>. The platform they use to house their games is lower than standard.

Customer Service

 - 10 / 10

All our reviewers report positive experiences with Bwin/Party customer services.

Email Testing Record

  • December 2016 - 5 hours 9 minutes
  • December 2015 - 1 day 4 hours 23 minutes (Need to create an account to get even simple support questions answered)
  • June 2015 - 2 hours 18 minutes
  • November 2014 - Email form does not work
  • June 2014 - 2 hours 56 minutes
  • December 2013 - 5 hours 7 minutes
  • June 2013 - 7 minutes

Licensing

 - 8 / 10

Gamebookers hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. Gamebookers currently use eCOGRA. You can find further information regarding this regulator's complaint policies here.
  • Gibraltar Gaming Commission - The GGC is one of the more reputable online gaming regulators, but we are aware of a serious software issue where they failed to uphold their own technical standards. You can find further information regarding this regulator's complaint policies here.

Restricted Countries

Gamebookers does not accept players from the following countries: Australia, Poland, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United States.

Contact

Contact Details;

Phone : 00-800-7278-9145 (International)
0011 800-7278-9102 (International)
Address : ElectraWorks Limited
Suite 711
Europort
Gibraltar

Slots RTP

Gamebookers casino publish the house edge (RTP) information for some of their slots games.

Comp Points

Gamebookers do not offer any form of comp point program.

Closing Thoughts

Gamebooker casino are part of a group that we can see actively taking steps in a positive direction. We fully support their recent policy decisions and hope this will continue moving forward.

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