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5.30

GNUF Status: Closed

GNUF Casino

Overview

Review last updated – May 2016

GNUF casino have closed as of January 2014.

GNUF casino are a member of the Betway group. This group have a positive reputation with some sites and a substantially negative reputation with other.

Trustworthiness

 - 3 / 10

Only one of the six reviewers who work regularly for this site holds an account with the Fortune Lounge group. They report positive experiences.

In the last year the Fortune Lounge group has aggressively expanded and taken over a substantial proportion of the the Microgaming only casino providers still on the market, including the BrightShare, WagerShare, RedReturns and the ReferBack groups of casino (listed by affiliate programs).

None of the groups that make up this super group of Microgaming casino have a spotless record when it comes to the discussion of player complaint and treatment of their affiliate partners, but some of the groups have a better record than others.

At the present time it's not clear exactly how this amalgamation of casino groups is going to function, whether the individual groups will continue to function autonomously and form their own policies regarding the discussion of player complaints or whether there will be one unified policy applied to all casinos in the group.

For the time being, while we will detail the player/affiliate issue with all groups within this amalgamation in one entry, we will continue to treat the groups individually until such time that we see evidence that they are sharing management policies.

Betway casino were part of the WagerShare group of casinos.

The Wagershare group have failed to respond to several player complaints.

The WagerShare group also have a substantially negative reputation amongst affiliates and have been rogued at Affiliate Guard Dog.

In late 2014 a situation came to light where an affiliate was found to be hacking into other sites and posting their gambling links on these sites without the owners knowledge or permission. This activity is clearly illegal and unethical. The majority of casinos that were receiving traffic from this affiliate closed the affiliate's accounts upon finding out what the affiliate was doing, however some casinos, whether via intent or insufficient security policies, continued to be listed on these sites for many months after the activity of this affiliate came to light. Many other brands managed to quickly take action to get themselves removed from the hacked sites (closing the affiliate account down and ensuring that new accounts could not be open).

For references see Fortune Lounge Group Player/Affiliate Issues

Bonuses

 - 4 / 10

To find out how our bonus ratings are calculated see Bonus Rating System.

Bonus;

100% up to £250.

Cashable - Can be withdrawn once the wagering requirement is complete.

Wagering Requirements;

  • Slots - 50xbonus
  • Blackjack - 625xbonus
  • Roulette - 625xbonus
  • Video Poker - 625xbonus
  • Table Poker - 625xbonus

Adjustments to ratings;

  • Bonuses on subsequent deposits (+1) - 2nd deposit 25% up to £250, 3rd deposit 50% up to £500
  • Bet Size Restriction (-1) - Not allowed to place wagers of 30% or more of the bonus balance.

Game Weightings (already account for in Wagering Requirements)

  • 100% - all Slots and all Parlor Games
  • 8% - all Table Pokers, all Roulettes, all Video/Power Pokers (except All Aces and Jacks or Better Video/Power Pokers), all Blackjacks (except Classic Blackjack) and Casino War
  • 0% (excluded games) – Classic Blackjack, All Aces Video/Power Pokers, Jacks or Better Video/Power Pokers, all Baccarats, all Craps, Red Dog and Sic Bo
  • 200% – All Sportsbets with odds 2.0 and above (effectively 20 times wagering required)
  • 0% – All Sportsbets with odds below 2.0

Notes



Payout Speed: 5 days

 - 6 / 10

Due to their Not Recommended status we did not feel comfortable asking a review to play with the Betway group. The GNUF website does not provide payout time frames for their eWallets. As they do not accept US players we will assume this to be 5 days.

Minimum withdrawal - None listed.

Maximum withdrawal - None listed.

Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers), Bank Transfer, PaySafeCard, UKash, EntroPay, Click2Pay, ClickAndBuy, Citadel, InstaDebit

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software

 - 9 / 10

GNUF casino use Microgaming software for both their download and instant play casinos. Check out our Microgaming Software Review.

Game selections are as follows;

Download

Table Games – 76

Slots – 375

Video Poker – 58

Jackpot – 25

Customer Service

 - 9 / 10

Email Testing Record

  • December 2013 - 3 hours 50 minutes

Licensing

 - 8 / 10

GNUF hold the following gambling licenses :

  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with GNUF casino - BULGARIA, DENMARK, FRANCE & OUTLYING TERRITORIES, BELGIUM, GREECE, IRAN, ISRAEL, ITALY, MEXICO, NORTH KOREA, POLAND, SOUTH AFRICA, SPAIN, THE NETHERLANDS, TURKEY OR USA & OUTLYING TERRITORIES

Contact Information;

Email : support@gnuf.com

Restricted Countries

GNUF does not accept players from the following countries: Belgium, Bulgaria, Denmark, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Greece, Iran, Israel, Italy, Mexico, EU, North Korea, Poland, South Africa, Spain, Turkey, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United States.

Slots RTP

GNUF casino do not publish the Return to Player/House Edge information for any of their slots games.

Comp Points

The GNUF comp point program awards 5 comp points for every €10 wagered. Not all games earn the full amount. Accrual rates are as follows;

  • All Slots, American Roulette and all Parlor Games 100%
  • All Table Pokers, all Roulettes (except American Roulette), Red Dog, Casino War and Sic Bo 50%
  • All Video/Power Pokers (except All Aces Video/Power Pokers), all Blackjacks (except Classic Blackjack), all Craps and all Baccarats 10%
  • Classic Blackjack and All Aces Video/Power Pokers 2%

Comp points can then be redeemed at a rate of 5000 comp points to €10.

This is equivalent to the standard Playtech comp point program for games weighted at 100% and weaker for all other games.

Comp points not redeemed in 90 days will expire.

Closing Thoughts

GNUF casino are part of the Betway group and as such are selective regarding where and when they will engage with dispute mediators and have a substantially negative reputation amongst affiliates.

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