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5.5

Go Wild Status: Blacklisted

Go Wild Casino

Overview

Review last updated – August 2017

GoWild casino have fallen from grace after the addition of terms that are predatory in nature and applying vague ‘abusive playing pattern’ terms to non-promotional play.

Trustworthiness

 - 0 / 10

Go Wild have enforced a max bet rule that breaks from Microgaming (and industry) standards and forces the player to calculate the max bet they are allowed to make each round. The player was ultimately paid. After discussion with of this issue with Go Wild management team their terms have been clarified to state the point at which this term no longer applies, but it will continues to be enforced in this controversial manner.

During our May 2017 review update we found a complaint at another portal where GoWild appear to have used contradictory terms to void a significant player win.

In August 2017 it came to light that GoWild have confiscated a player's winnings due to exceeding the maximum allowed bet. At the time the term stated that the player was allowed to bet "up to 20%" of the bonus and the Live Chat had confirmed that bets of 20% of the bonus were permissible. After the player had a significant win the operator then decided that their term meant that bets of 20% or more were disallowed applying what they claimed the term was meant to be rather than what it actually was to justify non-payment of a player.

At the same time it came to light that GoWild casino have applied a term demonstrably specific to play with a bonus to void a significant win generated via non-bonus play.

GoWild enforce bonus terms that rollover the wagering requirement from a busted bonus onto the next deposit. This provides a disincentive to players to deposit after busting out with a bonus as they can play with any other operator on their next deposit without restriction, but if they deposit with GoWild will have their deposited locked in until they've completed the wagering requirement for a bonus they've already lost.

For references see Go Wild Player Issues

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

You can see the latest updates to Go Wild casino's terms and conditions here.

Bonuses

 - 9 / 10
100% up to €200
Max Bonus 200
Min Deposit 10
Max Bet 20%xb
Type Cashable
Wagering 40xb
200 complimentary spins on SunTide
# of Spins 200
Spin Value 0.09
Max Bet 20%xb
Max Win 100
Wagering 35xw
Country/Regional Restrictions: Brazil, China, Dominican Republic, Indonesia, Macau, Malaysia, Mexico, Pakistan, Thailand, India and Hungary, Ireland, Portugal, Poland, Mauritius and the Czech Republic
BONUS CODE: NA CLAIM BONUS
Value to Player for:
€16.75
Bonus Value
low roller
high
mid roller
high
high roller
high
superhigh roller
mid

Payout Speed: 4 days

 - 5 / 10

Using Neteller our reviewer reports withdrawals normally paid in 4 business days.

Banking options available - Credit/Debit cards, Bank Transfer, Neteller, Skrill (Moneybookers), Click2Pay, UKash, EcoCard, PaySafeCard, Entropay, ClickAndBuy and Webmoney

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software

 - 9 / 10

GoWild use Microgaming software for both their download and instant play casinos. Check out our Microgaming Software Review.

Game selections are as follows;

Download

Instant

Table Games – 76

Table Games – 56

Slots – 375

Slots – 269

Video Poker – 58

Video Poker – 23

Jackpot – 25

Jackpot – 17

Customer Service

 - 10 / 10

Our reviewer reports positive experiences with Go Wild customer services.

Email Testing Record

  • December 2016 - Need to register to get support
  • June 2015 - 6 hours 2 minutes
  • November 2014 - 2 hours
  • June 2014 - 43 minutes
  • December 2013 - 4 hours 37 minutes
  • June 2013 - 20 minutes
  • January 2013 - 1st email - 24 minutes

Licensing

 - 8 / 10

GoWild hold the following gambling licenses :

  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Go Wild casino - Australia, Belgium, Denmark, France and French territories, Greece, Israel, Italy, Malta, Romania, Serbia, Singapore, South Africa, Spain United Kingdom and United States

Contact Details ;

Email : support@gowildcasino.com
manager@gowildcasino.com
pitboss@gowildcasino.com
promotions@gowildcasino.com
Phone : Canada : 1-866-878-0294
United Kingdom: 0-808-120-3629
Fax : 1-866-878-0294
Address : GoWild Gaming Ltd
Villa Seminia 8
Ta' Xbiex
XBX1011
Malta

Affiliate Program - GoWild Affiliates.

Restricted Countries

Go Wild does not accept players from the following countries: Australia, Belgium, Denmark, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Greece, Israel, Italy, Malta, Romania, Serbia, Serbia and Montenegro, Singapore, South Africa, Spain, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United Kingdom, United States.

Slots RTP

Go Wild Casino will provide the range of possible RTP figures for their slots games if you make a request through customer services.

Comp Points

Go Wild casino do offer a comp point program. For every £10 wagered at Go Wild casino on slots games you will receive 1 Wild Point and every 2000 Wild Points can be converted to £10. For slots games this is about half as good as the standard Playtech comp point program. Points also expire after 6 months without account activity. Redemption rates do improve as you move up the VIP ladder. Players of less than Silver VIP status can only convert points into bonuses which carry a 29xbonus wagering requirement. Silver VIPs and above can convert their points straight into cash.

Closing Thoughts

Time and time again GoWild casino have demonstrated a very opportunistic interpretation of their own terms. In each case players have been the ones to lose out due to their highly questionable practices. We would strongly encourage players to look elsewhere.

Associated Casinos

There are no associated casinos to display.

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Promotional Terms & Conditions

100% up to €200
Max Bonus 200
Min Deposit 10
Max Bet 20%xb
Type Cashable
Wagering 40xb
200 complimentary spins on SunTide
# of Spins 200
Spin Value 0.09
Max Bet 20%xb
Max Win 100
Wagering 35xw

This promotion is only available to new players and only once they've made their first deposit.

The GoWild Welcome bonus currently consists of a bonus of 100% up to €200 or 200 complimentary spins on SunTide.

The minimum deposit that will trigger the bonus is €10.

This bonus has a wagering requirement of 40xbonus for the deposit bonus and 35xwinnings for the free spin winnings.

The bonus uses a standard structure where the full balance is locked from the moment of deposit until the wagering requirement has been completed.

The maximum allowed bet is 20% of the bonus amount on any single round of play to a minimum of €10. The maximum amount any single bet can contribute to the wagering requirement is €5.

There is no maximum win on the deposit bonus and the complimentary spins have a maximum win of $100.

The bonus is cashable.

Players from the following countries are not eligible to receive this bonus - Brazil, China, Dominican Republic, Indonesia, Macau, Malaysia, Mexico, Pakistan, Thailand, India and Hungary, Ireland, Portugal, Poland, Mauritius and the Czech Republic

Game Weightings:

  • 100% : Slots and Fruit Machines (except all Progressive Games, Mega Spin Slot Games and Lucky Darts), Keno, Scratch Cards
  • 5% : Table Poker (except Texas Hold'em Bonus Poker Gold, Triple Action Bonus Poker Gold, Cyberstud Poker, Caribbean Draw Poker Gold Series, Poker Ride and Progressive Cyberstud Poker), Video Poker (except All Aces Video/Potwer Poker, Jackpot Deuces and SupaJax), Blackjack (except Classic Blackjack, Atlantic City Blackjack, Vegas Downtown Blackjack, Vegas Single Deck Blackjack, Vegas Strip, Hi Lo 13 European Blackjack Gold and Triple 7s)
    American Roulette
  • 0% : Non-permited games Progressive Games including Progressive Slots, Roulette Royale, Caribbean Draw Poker Gold Series, Poker Ride, Progressive Cyberstud Poker, Jackpot Deuces, Triple 7s and SupaJax, Mega Spin Slot Games, Lucky Darts, Live Dealer Games (Bonus Baccarat, Multi-Player Baccarat, Roulette, Multi-Player Roulette, Multi-Player Blackjack), Roulette (except American Roulette), Red Dog, Casino War, Sicbo, Vegas 3 Card Rummy Gold, Craps, Baccarat, All Aces Video/Power Pokers, Classic Blackjack, Atlantic City Blackjack, Vegas Downtown Blackjack, Vegas Single Deck Blackjack, Vegas Strip, Hi Lo 13 European Blackjack Gold, Jacks or Better Video/Power Pokers, Texas Hold'em Bonus Poker Gold, Cyberstud Poker, Triple Action Bonus Poker Gold, Max Damage Alien Attack, Multi Player Tournaments (MPV)

Our review will provide a value for Low Rollers, Mid Rollers and High Rollers. Each category will use the same slots game (Thunderstruck) for accurate comparison.

Low Rollers will use the minimum possible bet size (€0.09/spin) and a low deposit value of €30.

Mid Rollers will use an average player bet size (€0.54/spin) and an average deposit value of €50.

High Rollers will use a player bet size (€4.95/spin) and a deposit value of €100.

Super High Rollers will use a player bet size (€9.99/spin) and a deposit value of €200.

The value of the complimentary spins will be assessed first and added on to the value of the bonus at the end of simulation.

 

 

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