Golden Ace: Not Recommended
Golden Ace is not recommended!.
Golden Ace Casino REVIEW
Players from United States cannot play at Golden Ace casino.
Review last updated - April 2022.
Golden Ace Casino run on the Nektan platform and are dual licensed by the Gibraltar Gambling Commission in Gibraltar and in the United Kingdom by the UKGC - they use IBAS as their alternative dispute resolution service. They provide a range of games from NextGen Gaming, Aristocrat, Nektan, IGT, Big Time Gaming, Blueprint, Core Gaming, ELK Studios, Evolution, Extreme Live Gaming, Felt, Foxium, Gamevy, Iron Dog, IWG, Konami, Lightning Box, Merkur, Realistic Games, Red Tiger, Scientific, Microgaming and NetEntertainment. Their site is the typical Nektan design and utilises a colour palette of: gold, black and white. Their logo is simply their name in gold and white with the "o" in "golden" being replaced by a golden spade symbol.
Below we highlight the terms that players should be aware of when playing with Nektan run properties.
Maximum Win Cap - the casino institutes a maximum win clause to the effect that they will not pay out any more than £250,000 on any of their games - the exception being progressive jackpots as per Term 7.11: "The maximum pay-out on our games is £250,000 with the exception of any Progressive Jackpot pay-out. Progressive Jackpot pay-outs will be paid in full." 22/09/2018
Dormancy Clause - "10.2.1 A reasonable administration fee of £15.00/€15/150kr/$15 per month (or, should the account balance be less than £15.00/€15/150kr/$15, an amount equal to the remaining balance) until the account balance is zero. These charges will be withdrawn from your Account until the earlier of (a) the account balance being reduced to zero or (b) the account being re-activated by the use of your account." - 22/09/2018. While this is a significant improvement over previous dormancy terms offered by this group, £15/month is 3x the industry average charge for the management of dormant accounts and is significantly more than could be considered "reasonable" for the "administration of such accounts, which is minimum.
The Nektan license is non-responsive to player complaints submitted to this service.
For references see Nektan Player Issues
150% up to £50
BONUS CODE: NATry another casino
Payout Speed: 72 hours
Golden Ace Casino state that it can take up to 3 days to process a withdrawal.
Maximum Withdrawal - £2,000 per day; £10,000 per month.
Minimum Withdrawal - £10.
Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers), Boku, Paysafecard, Zimpler, Trustly, PayPal.
We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.CLICK HERE TO JOIN NETELLER
Golden Ace Casino use NextGen Gaming Software for their instant play casino - they also offer a selection of games from IGT (Wager Works), Microgaming Aristocrat, Nektan, IGT, Big Time Gaming, Blueprint, Core Gaming, ELK Studios, Evolution, Extreme Live Gaming, Felt, Foxium, Gamevy, Iron Dog, IWG, Konami, Lightning Box, Merkur, Realistic Games, Red Tiger, Scientific and Net Entertainment. Check out our WagerWorks Software Review.
Game selections are as follows:
Slots – 756
Table - 16
Live - 5
Jackpots - 19
Email Testing Record
- January 2021 - no response.
- June 2020 - won't answer without an account.
- June 2019 -No response.
Golden Ace hold the following gambling licenses :
- United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. Golden Ace currently use IBAS. You can find further information regarding this regulator's complaint policies here.
- Gibraltar Gaming Commission - The GGC is one of the more reputable online gaming regulators, but we are aware of a serious software issue where they failed to uphold their own technical standards. You can find further information regarding this regulator's complaint policies here.
Players from United States NOT accepted.
Golden Ace does not accept players from the following countries: Australia, South Africa, Spain, Sweden, United States, United States Minor Outlying Islands, Virgin Islands, U.S..
|Email :||[email protected]|
|Phone :||+44 203 887 2123|
|Address :||Nektan Gibraltar Ltd.|
|2.1 Waterport Place|
|2 Europort Avenue|
This casino does not appear to publish individual RTPs for their games - they do provide payout reports that give a general overview of payouts.
After years of close to zero complaints against Nektan operators, we have seen a flurry of complaints recently and sadly, Nektan has also taken the position that they will not cooperate with this service to resolve complaints. Not recommended.
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