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GoWin Casino

Players from United Kingdom are welcome at GoWin casino.

Overview

Review last updated - September 2019.

GoWin Casino was established in 2015 and runs on the Nektan platform. GoWin Casino is licensed by the Gibraltar Gambling Commission and the UKGC. They provide a range of games from NextGen Gaming and IGT . Their site design is fairly plain in nature and features a blue, black and white colour way.

Trustworthiness

 -  6 / 10

GoWin Casino run on the Nektan white label platform.

We have concerns regarding some of this operator's terms.

Maximum Win Cap (-1) - the casino institutes a maximum win clause to the effect that they will not pay out any more than £250,000 on any of their games - the exception being progressive jackpots as per Term 7.11: "The maximum pay-out on our games is £250,000 with the exception of any Progressive Jackpot pay-out. Progressive Jackpot pay-outs will be paid in full." 22/09/2018

Dormancy Clause (-1) - "10.2.1 A reasonable administration fee of £15.00/€15/150kr/$15 per month (or, should the account balance be less than £15.00/€15/150kr/$15, an amount equal to the remaining balance) until the account balance is zero. These charges will be withdrawn from your Account until the earlier of (a) the account balance being reduced to zero or (b) the account being re-activated by the use of your account." - 22/09/2018. While this is a significant improvement over previous dormancy terms offered by this group, £15/month is 3x the industry average charge for the management of dormant accounts and is significantly more than could be considered "reasonable" for the "administration of such accounts, which is minimum.

Bonuses

 -  8 / 10
Deposit Method Restrictions:
Country/Regional Restrictions:

BONUS CODE:

CLAIM BONUS
Value to Player for:
Bonus Value

Payout Speed: 72 hours

 - 8 / 10

GoWin Casino state that it takes three days for a withdrawal on their website.

Maximum Withdrawal - None.

Minimum Withdrawal - £20.

15% transaction fee charged for Boku payment method.

Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers).

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

CLICK HERE TO JOIN NETELLER

Software

 -  6 / 10

GoWin Casino use NextGen Gaming Software for their instant play casino - they also offer a selection of games from IGT (Wager Works), Microgaming and Net Entertainment. Check out our WagerWorks Software Review.

Game selections are as follows:

Instant

Slots – 184

Table - 3

Customer Service

 -  10 / 10

Email Testing Record

  • September 2019 - 1 hour 15 minutes.
  • May 2019 -No response.
  • December 2018 - 22 minutes.
  • December 2016 - 9 hours 19 minutes
  • October 2015 - 11 minutes

Licensing

 -  8 / 10

GoWin casino hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. GoWin currently use IBAS. You can find further information regarding this regulator's complaint policies here.
  • Gibraltar Gaming Commission - The GGC is one of the more reputable online gaming regulators, but we are aware of a serious software issue where they failed to uphold their own technical standards. You can find further information regarding this regulator's complaint policies here.

The following countries are disallowed from playing at GoWin Casino: USA and its territories.

Contact Information:

Email : support[email protected]
Phone :02037008536
Address : Nektan Ltd.
23 Portland House
Glacis Road
Gibralter
Address : Nektan Ltd.
2.1 Waterport Place
2 Europort Avenue
Gibralter

Restricted Countries

Players from United Kingdom accepted.

GoWin does not accept players from the following countries: United States, United States, United States Minor Outlying Islands, Virgin Islands, U.S., Virgin Islands, U.S..

Contact

Slots RTP

GoWin Casino provide the RTPs for all of their slots games.

Comp Points

GoWin Casino do not appear to offer a comp points system for players.

Closing Thoughts

The operators running on the Nektan platform generate a low volume of complaints. There terms have improved a lot recent, but there are still issues there relating to setting win limits in terms rather than using game limits to control their risk exposure and looking to charge a dormancy fee that's 3x the majority of the rest of the industry. Their terms are no longer so problematic that we'd blanket advise players to avoid their properties, but players should be aware of these terms specifically so they can make an educated decision as to whether an operator holding these terms is one they're happy to play with.

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Best Casinos: United Kingdom

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.