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Grand Games Review

Recommended:

Grand Games is Recommended and as such is one of the top rated operators on ThePOGG.com.

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Rating

5.5
Accepts players from United States
Responds to complaints
Submit a Complaint

Overview

Review last updated – March 2017

Grand Games casino are part of the Aspire Global group. They are licensed in the United Kingdom by the UKGC and Malta by the MGA. They use Net Entertainment, NextGen Gaming and Amaya. Their site uses a blue and grey colour scheme with a slider varying backgrounds.

Trustworthiness - 8/10

Grand Games casino are part of the Aspire Global group. While this group has been reluctant to discuss complaints in the past, we now have a working relationship with their management. Alongside this the Aspire Global group have a widely positive reputation within the industry. As such we're now happy to list their properties as Recommended.

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

Payout Speed - 5/10

The Grand Games website states that Neteller withdrawals will be paid within 3 business days (5 days).

Minimum Withdrawal - €10

Maximum Withdrawal - €10000/month.

Banking options available - Visa, MasterCard, Moneybookers (Skrill), Neteller, EntroPay, PaySafeCard, UKash, Click2Pay

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Customer Service - 10/10

Email Testing Record

  • December 2016 - 19 hours 56 minutes
  • November 2014 - 2 hour 15 minutes

Bonuses - 1/10

To find out how our bonus ratings are calculated see Bonus Rating System.

Bonus;

100% up to €200 + 100 free spins

No obvious terms and conditions available.



Software - 2/10

Grand Games use Net Entertainment, NextGen Gaming and Amaya software with a very limited selection of games.

Game selections are as follows;

Instant

Table Games – 6

Slots – 79

Video Poker – 2

Slot House Edge - 1/10

Grand Games only publishes the House Edge/Return to Player (RTP) figures for their Net Entertainment slots games.

Comp Points - 6/10

Grand Games casino do run a comp point program. For every €20 wagered on any game you will earn 1 comp points. Comp points can be redeemed for bonuses at a rate of 25 comp points to €1. These bonuses carry standard wagering requirements.

Licencing - 5/10

Grand Games casino are licensed by the Belgian government. We are unaware of the Belgian government offering any complaints service for players.

The following countries are allowed to participation with Grand Games casino - South Africa, United States

Contact Information;

Affiliate Program - Karamba Partners.

Closing Thoughts

Grand Games and the Aspire Group have a generally good reputation across the industry, generating low levels of complaints, and they've now reached an agreement with ThePOGG to ensure future complaints are managed appropriately. We're happy to recommend them to our readers.

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