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4.65

Grand Wild Status: Closed

Grand Wild Casino

Overview

Review last updated – May 2016

As of the 12th of March 2016 Grand Wild casino appears to have closed.

An instant play Playtech casino, Grand Wild offer a new venue for those bored of their old Playtech haunts.

Trustworthiness

 - 1 / 10

Due to their Not Recommended status we did not feel comfortable sending a review to Grand Wild casino.

Grand Wild casino have a term restricting the amount a player can win to 20x their deposit. This term means that if you hit a big win all funds in excess of 20x your deposit will be voided. As such we do not feel comfortable recommending Grand Wild casino.

When we attempted to contact Grand Wild casino regarding a software fairness issue, unlike the other casinos involved with this issue, none of the casino in this group made any effort to respond. See https://thepogg.com/gamesos-blackjack-switch-issue/.

The CyberNeedle group have been unresponsive to player complaints.

Alongside all of their own issues, the CyberNeedle group have associations with the EveningStar Holdings Group, one of the most widely complained about groups in operation today with both players and affiliates.

For references see EveningStar Holdings Group Player Issues

You can see the latest updates to Grand Wild casino's terms and conditions here.

Bonuses

 - 4 / 10

To find out how our bonus ratings are calculated see Bonus Rating System.

Bonus;

250% up to £250.

Sticky - Bonus can never be withdrawn. At the time of your first withdrawal the bonus will be removed from your account.

Wagering Requirements;

  • Slots - 31xbonus
  • Baccarat - 1600xbonus
  • Video Poker - 124xbonus
  • Table Poker - 124xbonus

Adjustments to ratings;

  • Game Restrictions (-1) - You are only allowed to play Game OS games (not any game with 'PT' beside it in the list at the bottom of the website) and you are not allowed to play any Blackjack or Roulette games.
  • Maximum Withdrawal (-2) - You are not allowed to win more than 10 times your deposit amount.

Game Weightings (already account for in Wagering Requirements)

  • All Slots, all Scratch 100%
  • All Video Poker, Casino Hold'em, Card Wars, Keno, Oasis Poker, PaiGow Poker 25%
  • All Roulette, Craps, Sic Bo, Caribbean Poker, Casino Hold'em, Casino Hold'em Mini, Let Them Ride 10%
  • All Blackjack, Russian Poker 5%
  • Baccarat 2%

Notes



Payout Speed: 4 days

 - 6 / 10

Our reviewer reports Neteller withdrawals being paid out within 4 days

Minimum withdrawal – $30.

Maximum withdrawal – £10000/day. You are allowed to win a maximum of £10000/day (excluding progressive jackpots) at Grand Wild casino.

Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers), ClickandBuy, WebMoney

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software

 - 10 / 10

Grand Wild casino use Playtech and CTMX (GamesOS) softwares for their instant casino. Check out our Playtech Software Review and CTMX Software Review.

Game selection is as follows;

Instant

Table Games – 53

Slots – 117

Video Poker – 34

Customer Service

 - 10 / 10

Email Testing Record

  • June 2015 - 57 minutes
  • November 2014 - No Response
  • June 2014 - 19 hours 38 minutes
  • December 2013 - 16 hours 57 minutes
  • August 2013 - 11 hours 43 minutes

Licensing

 - 6 / 10

GrandWild hold the following gambling licenses :

  • Curacao eGaming - GrandWild casino are licensed in Curacao but we are unsure which Master License holder is responsible for them. As such we cannot comment on how effective contacting their regulator would be in case of a complaint. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Grand Wild casino – Belgium, Israel, Italy, Denmark, Hong Kong, Cyprus, France and its territories (including French Guiana, French Polynesia, French Southern Territories, Martinique, Guadeloupe, Reunion, Mayotte), Spain, Turkey, United Kingdom, USA, USA Minor Outlying Islands, Latvia

Contact Information;

Email : support@grandwild.com

Affiliate Program - GrandWild Partners.

Restricted Countries

Grand Wild does not accept players from the following countries: Belgium, Cyprus, Denmark, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Guadeloupe, Guinea, Hong Kong SAR China, Israel, Italy, Latvia, Martinique, Mayotte, Réunion, Spain, Turkey, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United Kingdom, United States.

Slots RTP

Grand Wild casino do not publish the house edge of their slots games.

Comp Points

Grand Wild casino do not appear to offer any form of comp point program.

Closing Thoughts

So far so good for Grand Wild. It's a little unusual to see a Playtech venue that doesn't offer a download casino, but instant play seems to be the way of the future.

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