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4.25

Grimms Status: Not Recommended

Grimms Casino

Overview

Review last updated – July 2017

Grimms Casino is on the Cozy Games platform and it is licensed by the Isle of Man Gaming Supervision Commission and the UKGC. They provide a limited range of games from Microgaming and Cozy Games. Their site features a  fantasy/fairytale background with beautiful blue skies – what looks to be a hobbit style underground house – and giant pumpkins. They currently have no complaints logged at any of the major gambling portals.

Trustworthiness

 - 3 / 10

Grimms Casino have a good reputation within the gambling community and we found no outstanding issues at any of the major casino complaint portals.

(-1)We find Grimms Casino's Progressive jackpot payout limit of £10,000 per week to be predatory. We also find their clause which states that they can raise increase or decrease any player withdrawal limit to be unfair for players.

You can see the latest updates to Grimms casino's terms and conditions here.

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

Bonuses

 - 7 / 10

To find out how our bonus ratings are calculated see Bonus Rating System.

Bonus:

500% up to ?

Cashable - this bonus can be withdrawn - once you have complete the wagering requirement.

Wagering Requirements:

  • Slots - 12xbonus
  • Video Poker - 12xbonus

Adjustments to ratings:

    (+1)Extra Bonus - 2nd deposit 350% up to ? 3rd deposit 300% up to?

    (-1)Restrictions - Blackjack and Roulette are excluded from wagering contribution.

    (-1) Unclear Bonus T&C - no maximum deposits given for any of the bonuses and also the welcome bonus is difficult to locate - referred to as Newbie Bonus Boons.

    Game Weightings (already account for in Wagering Requirements)



Payout Speed: 72 hours

 - 8 / 10

Grimms Casino state on their website that it takes 3 days for withdrawals.

Maximum Withdrawal - £300 per week. One withdrawal can be made every five days.

Minimum Withdrawal - £30.

Banking options available - Credit/Debit cards, Neteller, Paysafecard and Ukash.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software

 - 6 / 10

Grimms use Microgaming software for their instant play casino games and they also offer a selection of Cozy Games games.. Check out our Microgaming Software Review.

Game selections are as follows:

Instant

Table Games – 23

Slots – 150

Video Poker – 6

Customer Service

 - 0 / 10

Email Testing Record

  • December 2016 - No response
  • December 2015 - No Reply.
  • September 2015 - No Response.

Licensing

 - 10 / 10

Grimms hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. Grimms currently use eCOGRA. You can find further information regarding this regulator's complaint policies here.
  • Isle of Man Gambling Supervision Commission - The IoMGSC are one of the stronger regulatory authorities operating within the online gambling market. You can find further information regarding this regulator's complaint policies here.
  • Gibraltar Gaming Commission - The GGC is one of the more reputable online gaming regulators, but we are aware of a serious software issue where they failed to uphold their own technical standards. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Grimms Casino: Afghanistan, Albania, American Samoa, Arab Jamahiriya, Argentina, Armenia, Australia, Azerbaijan, Bangladesh, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Canada, China, Cook Islands, Cote D’Ivoire (Ivory Coast), Croatia, Cuba, Czech Republic, Democratic People’s Republic of Korea (North), Denmark, Estonia, France, French Guiana, French Polynesia, Guadeloupe, Guam, Herzegovina, Hungary, India, Indonesia, Iran (Islamic Republic of), Iraq, Israel, Italy, Japan, Korea, Kosovo, Lao People’s Democratic Republic, Latvia, Libya, Lithuania, Malaysia, Martinique, Mayotte, Metropolitan & Territories, Moldova, Montenegro, Myanmar/Burma, Nauru, Netherlands, New Caledonia, Nigeria, Northern Cyprus, Southern Cyprus, Northern Mariana Island, Pakistan, Philippines, Poland and Yugoslavia, Puerto Rico, Republic of Korea (South), Reunion, Romania, Russia, Russian Federation, Saint Barthélemy, Saint Martin, Saint Pierre and Miquelon, Serbia, Slovakia, Slovenia, Somalia, South Africa, Spain, Sudan, Syrian Arab Republic, Thailand, Turkey, Ukraine, United States, United States Minor Outlying Islands, Uzbekistan, Virgin Islands (U.S.), Wallis-et- Futuna, Yemen and Zimbabwe.

Contact Information:

Email : accounts@livebingonetwork.com
Email : manager@livebingonetwork.com
Address : Cozy Games Management
2nd Floor St. Mary's Court
20 Hill Street
Douglas
Isle of Man
IM1 1EU/td>
Live Chat : 24/7 live chat support on the casino website.

Restricted Countries

Grimms does not accept players from the following countries: Afghanistan, Albania, American Samoa, Argentina, Armenia, Australia, Azerbaijan, Bangladesh, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Canada, China, Cook Islands, Croatia, Cuba, Cyprus, Czech Republic, Côte d’Ivoire, Denmark, Estonia, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Guadeloupe, Guam, Hungary, India, Indonesia, Iran, Iraq, Israel, Italy, Japan, Laos, Latvia, Libya, Lithuania, Malaysia, Martinique, Mayotte, Metropolitan France, Moldova, Montenegro, Myanmar [Burma], EU, EU, New Caledonia, Nigeria, North Korea, Pakistan, Poland, Puerto Rico, Romania, Russia, Réunion, Saint Barthélemy, Saint Martin, Saint Pierre and Miquelon, Serbia, Serbia and Montenegro, Slovakia, Slovenia, Somalia, South Africa, South Korea, Spain, Sudan, Syria, Thailand, Turkey, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, Ukraine, United States, Yemen.

Slots RTP

Grimms Casino do not publish the RTPs for slots games.

Comp Points

Grimms Casino do not appear to offer a comp points program for all players.

Closing Thoughts

Grimms Casino are Not Recommended at ThePOGG. We find Grimms Casino's Progressive jackpot payout limit of £10,000 per week to be predatory. We also find their clause which states that they can raise increase or decrease any player withdrawal limit to be unfair for players. New players could find it difficult to locate the sign-up bonus as it is referred to as the Newbie Bonus Boon. The bonus parameters are not clearly defined as no upper deposit limit is given. Similarly players should be aware that the casino do offer video poker games but make no reference to this game in their T&Cs and no weightings are given for this game therefore we have assumed that conditions for VP are the same as for slots since no additional clarification is given.

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