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7.55

Grosvenor Status: Does not accept players from United States

Grosvenor Casino

Overview

Review last updated – May 2017

Grosvenor Casino – owned by the Rank group who operate 55 casinos in the UK (under the names of Grosvenor and G Casinos) and 2 casinos in Belgium – is rapidly becoming one of the most reliable names in online gaming. You can be confident that when you deposit with their online casino that your money is in the hands of an exceptionally experienced casino business.

Trustworthiness

 - 8 / 10

All six of the reviewers who work regularly for this site have held accounts with Grosvenor Casino for several years. The few issues that have ever arisen have been dealt with in a very swift and friendly fashion. Grosvenor Casino also have an exceptionally good reputation within the industry.

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

You can see the latest updates to Grosvenor casino's terms and conditions here.

Bonuses

 - 10 / 10
100% up to £20
Max Bonus 20
Min Deposit 20
Max Bet NA
Type Cashable
Wagering 5xb

The Grosvenor Welcome bonus currently consists of a bonus of 100% up to £20.

The minimum deposit that will trigger the bonus is £20.

This bonus has a wagering requirement of 5xbonus for the deposit.

The bonus uses a standard structure where the full balance is locked from the moment of deposit until the wagering requirement has been completed.

There is no maximum allowed bet for this bonus.

There is no maximum win on the deposit bonus.

The bonus is cashable.

Available to newly registered players only.

Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.

 

 

BONUS CODE: NA RECOMMENDED BONUSES
Value to Player for:
£16.23
Bonus Value
low roller
best
mid roller
high
high roller
low
superhigh roller
n/a

Payout Speed: 24-72h

 - 8 / 10

Using Neteller the Grosvenor website states that withdrawals should take no more than 72 hours. However all of our reviewers report withdrawal normally paid in within 24 hours. Our casino rep ensures us that the extended timeframe is in place as a safty net only in case on bank holidays or delays at the processor end

Banking options available - Credit/Debit cards, Neteller, Moneybookers, UKash, Bank Wire or Cheque

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

CLICK HERE TO JOIN NETELLER

Software

 - 10 / 10

Grosvenor Casino use Playtech software for their download casino and offer a selection of IGT (WagerWorks), Evolution Gaming, Novomatic, Realistic Gaming, OpenBet, Blueprint Gaming and MicrogamingPlaytech Software Review.

Game selections are as follows;

Download

Instant

Table Games – 34

Table Games – 17

Slots – 71

Slots – 100

Video Poker – 13

Video Poker – 2

Live – 5

Live – 3

Jackpots – 20

Jackpots - 16

Customer Service

 - 0 / 10

All our reviewers report very positive experiences with Grosvenor Casino customer services.

Email Testing Record

  • November 2016 - No Reply
  • June 2015 - 28 minutes
  • November 2014 - 2 hours 2 minutes
  • June 2014 - No Response
  • December 2013 - 3 hours 1 minute
  • June 2013 - 32 minutes
  • January 2013 - 1st email - 3 hours 56 minutes

Licensing

 - 10 / 10

Grosvenor hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. Grosvenor currently use IBAS. You can find further information regarding this regulator's complaint policies here.
  • Alderney Gambling Control Commission - The AGCC are one of the stronger regulatory authorities operating within the online gambling market. You can find further information regarding this regulator's complaint policies here.

The following countries are allowed to register with Grosvenor Casino - United Kingdom, Republic of Ireland, Gibraltar, Sweden

Contact Details;

Email : support@grosvenorcasinos.com
Phone : Inside UK 0800 0831 990
Outside UK +4420 7688 6204
Fax : Inside UK 020 7288 7960
Outside UK +4420 7288 7960
Address : Customer Services
grosvenorcasinos.com
PO Box 37354
London
N1 2WT

Affiliate Program - Grosvenor Affiliates.

Restricted Countries

Grosvenor does not accept players from the following countries: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antarctica, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Bouvet Island, Brazil, British Antarctic Territory, British Indian Ocean Territory, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Canton and Enderbury Islands, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos [Keeling] Islands, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Costa Rica, Croatia, Cuba, Cyprus, Czech Republic, Côte d’Ivoire, Denmark, Djibouti, Dominica, Dominican Republic, Dronning Maud Land, East Germany, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Gabon, Gambia, Georgia, Germany, Ghana, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Heard Island and McDonald Islands, Honduras, Hong Kong SAR China, Hungary, Iceland, India, Indonesia, Iran, Iraq, Isle of Man, Israel, Italy, Jamaica, Japan, Jersey, Johnston Island, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macau SAR China, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Metropolitan France, Mexico, Micronesia, Midway Islands, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar [Burma], Namibia, Nauru, Nepal, EU, EU, Neutral Zone, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, North Korea, North Vietnam, Northern Mariana Islands, Norway, Oman, Pacific Islands Trust Territory, Pakistan, Palau, Palestinian Territories, Panama, Panama Canal Zone, Papua New Guinea, Paraguay, People's Democratic Republic of Yemen, Peru, Philippines, Pitcairn Islands, Poland, Portugal, Puerto Rico, Qatar, Romania, Russia, Rwanda, Réunion, Saint Barthélemy, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Samoa, San Marino, Saudi Arabia, Senegal, Serbia, Serbia and Montenegro, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Georgia and the South Sandwich Islands, South Korea, Spain, Sri Lanka, Sudan, Suriname, Svalbard and Jan Mayen, Swaziland, Switzerland, Syria, São Tomé and Príncipe, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, Uganda, Ukraine, Union of Soviet Socialist Republics, United Arab Emirates, United States, Unknown or Invalid Region, Uruguay, Uzbekistan, Vanuatu, Vatican City, Venezuela, Vietnam, Wake Island, Wallis and Futuna, Western Sahara, Yemen, Zambia, Zimbabwe, Åland Islands.

Slots RTP

Grosvenor Casino publishes the house edge (RTP) information of all their slots games.

Comp Points

Grosvenor Casino offer the standard Playtech comp point program, that being 1 comp point earned for every £10 wagered and 100 comp points = £1. This puts their comp point program a little above average for the industry.

Closing Thoughts

One of the biggest forces in the UK gambing industry, Grosvernor have certainly put together an excellent online venue and one that's well worth considering..

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Promotional Terms & Conditions

100% up to £20
Max Bonus 20
Min Deposit 20
Max Bet NA
Type Cashable
Wagering 5xb

This promotion is only available to new players and only once they've made their first deposit.

The Grosvenor Welcome bonus currently consists of a bonus of 100% up to £20.

The minimum deposit that will trigger the bonus is £20.

This bonus has a wagering requirement of 5xbonus for the deposit.

The bonus uses a standard structure where the full balance is locked from the moment of deposit until the wagering requirement has been completed.

There is no maximum allowed bet for this bonus.

There is no maximum win on the deposit bonus.

The bonus is cashable.

Available to newly registered players only.

Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.

 

 

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