Handy Luck Casino

HandyLuck Casino run on the Nektan white label platform.

HandyLuck have a positive reputation within the gambling industry. However we have concerns regarding several of their terms.

Firstly their dormancy term stipulates that they will charge you "reasonable administrative charges" without defining what reasonable is.

Secondly the casino institutes a maximum win clause to the effect that they will not pay out any more than £250,000 on any of their games. While this will not impact many players, any player that places a bet with a potential return of more than £250,000 is being mislead as to the odds they are receiving. This term also fails to exclude progressive jackpots. As the Nektan platform carries and actively promote progressive jackpots that vastly exceed this amount where players have no prospect of receiving the full advertised jackpot.

Thirdly they carry ambiguous bonus terms. When playing with a bonus only wager with bonus funds contribute towards the wagering requirements. This means that you have to lose any deposited funds before your wagers will be counted towards the wagering requirements. However the terms fail to define whether or not other restrictions, like max win or max bet, apply when you are playing with deposited funds. This is likely to lead to complex complaint issues.

For the above reasons we will not send players through to Nektan operated casinos.

Due to the design of the casino's website we are unable to monitor their Promotions section or their Terms and Conditions section.

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

The Handy Luck site states that withdrawals will be paid within 72 hours.

Minimum withdrawal – None listed.

Maximum withdrawal – £2000/day and £5000/month.

Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers), UKash, Boku Pay

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Handy Luck casino use Nektan, Net Entertainment, WagerWorks (IGT), Aristocrat, Realistic, Microgaming and NextGen softwares for their instant play casinos.

Game selections are as follows;

Email Testing Record

• November 2016 -7 hours 29 minutes.
• June 2015 - 27 Minutes
• December 2014 - 8 hours 36 minutes

HandyLuck hold the following gambling licenses :

• United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. HandyLuck currently use IBAS. You can find further information regarding this regulator's complaint policies here.
• Gibraltar Gaming Commission - The GGC is one of the more reputable online gaming regulators, but we are aware of a serious software issue where they failed to uphold their own technical standards. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Handy Luck casino - United States

Contact Details;

Handy Luck does not accept players from the following countries: American Samoa, Guam, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United States.

Handy Luck casino publish the house edge (RTP) information for all of their slots games.

This can be found by clicking the 'Fair Games' link at the bottom of the page, then clicking to see the 'game engine reports'.

This information can also be found within the game help files.

Handy Luck casino do not appear to offer any form of comp point program.

While there aren't many complaints about the Nektan operators as a whole, their poorly defined or questionable terms leave us in a position where we wouldn't be happy to send players through to their operators.

There are no associated casinos to display.