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OVERALL VERDICT
7.92/10

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OVERALL VERDICT

7.92/10

PAYOUT SPEED

8/10

Customer Service

10/10

Bonuses

8/10

Software

6/10

Licensing

8/10

WEBSITE

OWNERSHIP

Nektan (Gibraltar) Limited

AFFILIATE PROGRAM

Handy Luck Affiliate

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This operator has ceased operation and is no longer available to play with.

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Name: Handy Luck Casino Review
Item: Handy Luck
Rating: 7.92
Author: ThePOGG

– Fast response to email support request.

– Operator subject to strong regulatory requirement.

– Competitive incentives for registration.

–

– Withdrawals take over 24 hours.

Handy Luck Casino Review

Review last updated - October 2019

OVERVIEW | 7.92/10

Handy Luck are a mobile casino running on the Nektan platform.

TRUSTWORTHINESS | 8/10

Below we highlight the terms that players should be aware of when playing with Nektan run properties.

Maximum Win Cap - the casino institutes a maximum win clause to the effect that they will not pay out any more than £250,000 on any of their games - the exception being progressive jackpots as per Term 7.11: "The maximum pay-out on our games is £250,000 with the exception of any Progressive Jackpot pay-out. Progressive Jackpot pay-outs will be paid in full." 22/09/2018

Dormancy Clause - "10.2.1 A reasonable administration fee of £15.00/€15/150kr/$15 per month (or, should the account balance be less than £15.00/€15/150kr/$15, an amount equal to the remaining balance) until the account balance is zero. These charges will be withdrawn from your Account until the earlier of (a) the account balance being reduced to zero or (b) the account being re-activated by the use of your account." - 22/09/2018. While this is a significant improvement over previous dormancy terms offered by this group, £15/month is 3x the industry average charge for the management of dormant accounts and is significantly more than could be considered "reasonable" for the "administration of such accounts, which is minimum.

BONUSES | 8 / 10

200% up to £50
Max Bonus	50
Min Deposit	10
Max Bet	50%xb
Type	Cashable
Wagering	30x(d+b)

Deposit Method Restrictions:

Country/Regional Restrictions:

Full Handy Luck bonus review

Terms and Conditions

The Handy Luck Welcome bonus currently consists of a bonus of 200% up to £50 plus 50 complimentary spins on Starburst.

The minimum deposit that will trigger the bonus is £10.

This bonus has a wagering requirement of 30x(deposit+bonus) for the deposit bonus and 30xwinnings for the free spin winnings.

The bonus is structured so that only wagering with bonus funds, which are stacked beneath the deposited funds, counts towards the wagering requirement. This also means that bonus restrictions, do not apply while you are wagering with your deposited funds. In other words as long as you are only using deposited funds you can withdraw at any time you like.

The maximum allowed bet is 50% of the bonus on any single round of play.

The bonus carries a maximum win of 4x bonus amount.

The bonus is cashable.

Game Restrictions:

Dracula, Guns 'N' Roses, Jimi Hendrix, Divine Fortune, The Invisible Man, Cleopatra MegaJackpot, Siberian Storm Megajackpot, Megajackpots Isle O'Plenty, Wolf Run Megajackpot, Star Lanterns Megajackpot, Gong Xi Fa Cai, More Monkeys Stellar Jackpot, Genie Jackpots, Winstar, Justice League, Batman, Superman, The Flash, Green Lantern, An Evening with Holly Madison, Psycho, James Dean, The Pig Wizard, Thunderstruck II, Avalon, Wheel of Fortune on Tour, Champion Raceways, Slot O Gold, Super Spinner, Super Diamond Deluxe, Roulette, Blackjack

Available to newly registered players only.

Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.

BONUS: 200% up to £50

T&CS APPLY

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Value to Player for:

£12.20

Bonus Value

low roller

mid

mid roller

high

high roller

low

superhigh roller

mid

Payout Speed: 72h | 8 / 10

The Handy Luck site states that withdrawals will be paid within 72 hours.

Maximum Withdrawal - None.

Minimum Withdrawal - £20.

15% transaction fee charged for Boku payment method.

Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers), UKash, Boku Pay

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Click here to join neteller

Software | 6 / 10

Handy Luck casino use Nektan, Net Entertainment, WagerWorks (IGT), Aristocrat, Realistic, Microgaming and NextGen softwares for their instant play casinos.

Game selections are as follows;

Instant

Table Games – 4

Slots – 222

Video Poker – 1

Jackpot – 6

Live – 1

Customer Service | 10 / 10

Email Testing Record

September 2019 - 1 hour 15 minutes.
May 2019 -No response.
December 2018 - 22 minutes.
November 2016 -7 hours 29 minutes.
June 2015 - 27 Minutes
December 2014 - 8 hours 36 minutes

Licensing | 8 / 10

HandyLuck hold the following gambling licenses :

United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. HandyLuck currently use IBAS. You can find further information regarding this regulator's complaint policies here.
Gibraltar Gaming Commission - The GGC is one of the more reputable online gaming regulators, but we are aware of a serious software issue where they failed to uphold their own technical standards. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Handy Luck casino - United States

Contact Details;

Email :	[email protected]
Phone :	020 3651 4656.

Restricted Countries

Players from United States NOT accepted.

Handy Luck does not accept players from the following countries: American Samoa, Oceania, Guam, United States, United States Minor Outlying Islands, Virgin Islands, U.S..

Contact

Slots RTP

Handy Luck casino publish the house edge (RTP) information for all of their slots games.

This can be found by clicking the 'Fair Games' link at the bottom of the page, then clicking to see the 'game engine reports'.

This information can also be found within the game help files.

Comp Points

Handy Luck casino do not appear to offer any form of comp point program.

Closing Thoughts

While we do not endorse all of the terms and conditions that the Nektan platform has chosen to include, the vast majority of players are unlikely to be adversely impacted by these terms. Beyond this they have demonstrated a low level of player issues comparative to the number of properties that they operate indicating a well run operation.

Associated By Company

The below operators are run by the same company as this operator. This means that, for well regulated operators, self-exclusions or bonus bans may carry over to these properties. For poorly licensed, or unlicensed operators, it is good to know which other sites are being run by the same company, so you can avoid companies that have mistreated you in the past.

Fortune Mobile Casino

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Other Associations

We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.

There are no associated casinos to display.

COMPLAINTS

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United states