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3.60

Heavy Chips Status: Closed

Heavy Chips Casino

Overview

Review last updated – November 2016

Heavy Chips casino use Playtech software and have some unusual and worrying rules regarding players winnings.

Trustworthiness

 - 1 / 10

Due to their Not Recommended status we did not feel comfortable sending a review to Heavy Chip casino.

Heavy Chips casino have a term restricting the amount a player can win to 20x their deposit regardless of whether or not a bonus is take. This term means that if you hit a big win all funds in excess of 20x your deposit will be voided. As such we do not feel comfortable recommending Heavy Chips casino.

Alongside this they carry terms restricting the use of progressive betting systems even when playing without a bonus. This demonstrates a fundamental lack of understanding of how gambling games work.

When we attempted to contact Heavy Chip casino regarding a software fairness issue, unlike the other casinos involved with this issue, none of the casino in this group made any effort to respond. See https://thepogg.com/gamesos-blackjack-switch-issue/.

The CyberNeedle group have been unresponsive to player complaints.

Alongside all of their own issues, the CyberNeedle group have associations with the EveningStar Holdings Group, one of the most widely complained about groups in operation today with both players and affiliates.

For references see EveningStar Holdings Group Player Issues

You can see the latest updates to Heavy Chips casino's terms and conditions here.

Bonuses

 - 4 / 10

To find out how our bonus ratings are calculated see Bonus Rating System.

Bonus;

250% up to £2500.

Sticky - Can never be withdrawn. Once you have completed the wagering requirement the bonus amount will be removed from your account at the time of your first withdrawal.

Wagering Requirements;

  • Slots - 42xbonus
  • Blackjack - 840xbonus
  • Roulette - 420xbonus
  • Baccarat - 2100xbonus
  • Video Poker - 420xbonus
  • Table Poker - 168xbonus

Adjustments to ratings;

  • Vague Rules (-1) - Casino Hold 'Em given two different weightings.
  • Maximum Bet Restriction (-1) - You are not allowed to bet more than 20% of your bonus or deposit in a single round of play while playing with a bonus.
  • Maximum Win Restriction (-2) - You're not allowed to win more than 10x your deposit.

Game Weightings (already account for in Wagering Requirements)

  • All Slots, all Scratch 100%
  • All Video Poker, Casino Hold'em, Card Wars, Keno, Oasis Poker, PaiGow Poker 25%
  • All Roulette, Craps, Sic Bo, Caribbean Poker, Casino Hold'em, Casino Hold'em Mini, Let Them Ride 10%
  • All Blackjack, Russian Poker 5%
  • Baccarat 2%


Notes



Payout Speed: 4 days

 - 6 / 10

Our reviewer reports Neteller withdrawals being paid out within 4 days at Grand Wild casino

Minimum withdrawal - None listed

Maximum withdrawal - None listed

Banking options available- Credit/Debit cards, Neteller, Skrill (Moneybookers), Click2Pay

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software

 - 5 / 10

Heavy Chips casino use GamesOS software for their download casino and GamesOS/Playtech on their instant play casino. Check out our Playtech Software Review.

Game selections are as follows;

Download

Instant

Table Games – 38

Table Games – 30

Slots – 113

Slots – 107

Video Poker – 15

Video Poker – 15

Live - 6

Live - 3

Jackpot - 25

Jackpot - 23

Customer Service

 - 0 / 10

Email Testing Record

  • December 2016 - No Response
  • June 2015 - 57 minutes
  • November 2014 - 46 minutes
  • June 2014 - 23 minutes
  • December 2013 - 8 minutes
  • September 2013 - No Response

Licensing

 - 2 / 10

HeavyChips hold the following gambling licenses :

  • Curacao eGaming - HeavyChips casino are licensed in Curacao but we are unsure which Master License holder is responsible for them. As such we cannot comment on how effective contacting their regulator would be in case of a complaint. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Heavy Chips casino – Curacao, Cyprus, France, French Guiana, French Polynesia, French Southern Territories, Hong Kong, Israel, United Kingdom, USA or US Minor Outlying Islands

Contact Information;

Email : support@heavychips.com

Affiliate Program - HeavyChip Partners.

Restricted Countries

Heavy Chips does not accept players from the following countries: Cyprus, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Hong Kong SAR China, Israel, EU, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United Kingdom, United States.

Slots RTP

Heavy Chips publish the house edge/RTP figures for all their slots games.

Comp Points

The Heavy Chips comp point program awards players with 1 comp point for every $10 wagered and for every 100 comp points you earn you can exchange them for $1.

Closing Thoughts

As long as Heavy Chips put a cap on the amount a player is allowed to win - with or without bonuses - we won't be recommending them to players.

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