OVERALL VERDICT
2.92/10

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OVERALL VERDICT

2.92/10

PAYOUT SPEED

6/10

Customer Service

0/10

Bonuses

4/10

Software

5/10

Licensing

2/10

AFFILIATE PROGRAM

Heavy Chips Affiliate

This casino is closed!

This operator has ceased operation and is no longer available to play with.

We recommend you to enjoy your time elsewhere:

There are no recommended casinos to your country to display.

–

– Non-cooperative with the management of player complaints.

– Email support takes longer than average to respond.

– No effective regulation. Licensed in name only.

– Low value registration incentives.

Heavy Chips Casino Review

Name: Heavy Chips Casino Review
Item: Heavy Chips
Rating: 2.92
Author: ThePOGG

Review last updated - November 2016

OVERVIEW | 2.92/10

Heavy Chips casino use Playtech software and have some unusual and worrying rules regarding players winnings.

TRUSTWORTHINESS | 1/10

Due to their Not Recommended status we did not feel comfortable sending a review to Heavy Chip casino.

Heavy Chips casino have a term restricting the amount a player can win to 20x their deposit regardless of whether or not a bonus is take. This term means that if you hit a big win all funds in excess of 20x your deposit will be voided. As such we do not feel comfortable recommending Heavy Chips casino.

Alongside this they carry terms restricting the use of progressive betting systems even when playing without a bonus. This demonstrates a fundamental lack of understanding of how gambling games work.

When we attempted to contact Heavy Chip casino regarding a software fairness issue, unlike the other casinos involved with this issue, none of the casino in this group made any effort to respond. See https://thepogg.com/gamesos-blackjack-switch-issue/.

The CyberNeedle group have been unresponsive to player complaints.

Alongside all of their own issues, the CyberNeedle group have associations with the EveningStar Holdings Group, one of the most widely complained about groups in operation today with both players and affiliates.

For references see EveningStar Holdings Group Player Issues

You can see the latest updates to Heavy Chips casino's terms and conditions here.

BONUSES | 4 / 10

Heavy Chips Casino Review does not currently offer a bonus that we can reasonably evaluate.

Deposit Method Restrictions:

Country/Regional Restrictions:

Payout Speed: 4 days | 6 / 10

Our reviewer reports Neteller withdrawals being paid out within 4 days at Grand Wild casino

Minimum withdrawal - None listed

Maximum withdrawal - None listed

Banking options available- Credit/Debit cards, Neteller, Skrill (Moneybookers), Click2Pay

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Click here to join neteller

Software | 5 / 10

Heavy Chips casino use GamesOS software for their download casino and GamesOS/Playtech on their instant play casino. Check out our Playtech Software Review.

Game selections are as follows;

Download	Instant
Table Games – 38	Table Games – 30
Slots – 113	Slots – 107
Video Poker – 15	Video Poker – 15
Live - 6	Live - 3
Jackpot - 25	Jackpot - 23

Customer Service | 0 / 10

Email Testing Record

December 2016 - No Response
June 2015 - 57 minutes
November 2014 - 46 minutes
June 2014 - 23 minutes
December 2013 - 8 minutes
September 2013 - No Response

Licensing | 2 / 10

HeavyChips hold the following gambling licenses :

Curacao eGaming - HeavyChips casino are licensed in Curacao but we are unsure which Master License holder is responsible for them. As such we cannot comment on how effective contacting their regulator would be in case of a complaint. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Heavy Chips casino – Curacao, Cyprus, France, French Guiana, French Polynesia, French Southern Territories, Hong Kong, Israel, United Kingdom, USA or US Minor Outlying Islands

Contact Information;

Email :

[email protected]

Affiliate Program - HeavyChip Partners.

Restricted Countries

Players from United States NOT accepted.

Heavy Chips does not accept players from the following countries: Cyprus, France, French Guiana, French Polynesia, French Southern Territories, Hong Kong, Israel, Netherlands Antilles, United Kingdom, United States, United States Minor Outlying Islands, Virgin Islands, U.S..

Contact

Slots RTP

Heavy Chips publish the house edge/RTP figures for all their slots games.

Comp Points

The Heavy Chips comp point program awards players with 1 comp point for every $10 wagered and for every 100 comp points you earn you can exchange them for $1.

Closing Thoughts

As long as Heavy Chips put a cap on the amount a player is allowed to win - with or without bonuses - we won't be recommending them to players.

Associated By Company

The below operators are run by the same company as this operator. This means that, for well regulated operators, self-exclusions or bonus bans may carry over to these properties. For poorly licensed, or unlicensed operators, it is good to know which other sites are being run by the same company, so you can avoid companies that have mistreated you in the past.

There are no associated casinos to display.

Other Associations

We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.

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