Hello: Deposit Guarantee
Hello hold our Deposit Guarantee seal. This means that if you are treated unfairly by this operator ThePogg.com will return your deposits. For full terms click here.
Players from United Kingdom are welcome at Hello casino.
Review last updated - January 2021.
Hello Casino is part of the Imperium Network Solutions Group running on the White Hat Gaming Platform. Hello Casino is triple licensed: in Malta by the MGA ,by Curacao eGaming and in Great Britain by the UKGC. They provide a range of games from: NetEnt, Microgaming, Thunderkick, WHG, ELK Studios, Multicommerce, 2 by 2 Gaming, Merkur, Lightning Box, Just for the Win, Genesis, Foxium, Big Time Gaming, Micro, Aristocrat, Leander Gaming and NYX. Their site is built upon a colour palette of: blue, black and white - their logo is their name in black and white - the word "Hello" appears in a blue speech bubble.
ThePOGG.com serves as an Alternative Dispute Resolution (ADR) service for Hello Casino as part of their MGA license requirements. This means that we can offer legally binding rulings for all complaints submitted to this service from jurisdictions subject to the MGA license.
Hello casino have accepted ThePOGG Deposit Guarantee seal. This means that they've agreed in advance that they will discuss player complaints as long as they have written permission from the player and no funds will be confiscated from players without clear breach of terms. In return we guarantee your deposits with Hello casino. Read more about our guarantee here.
You can see the latest updates to Hello casino's terms and conditions here.
100% up to £100
Terms and Conditions
The Hello Casino Welcome bonus currently consists of a bonus of 100% up to £100 plus 25 complimentary spins on Starburst.
The minimum deposit that will trigger the bonus is £20.
This bonus has a wagering requirement of 35xbonus for the deposit bonus and 35xwinnings for the free spin winnings.
The bonus is structured so that only wagering with bonus funds, which are stacked beneath the deposited funds, counts towards the wagering requirement. This also means that bonus restrictions, do not apply while you are wagering with your deposited funds. In other words as long as you are only using deposited funds you can withdraw at any time you like. (The standard bonus structure where all funds are locked until wagering requirements have been completed are used for non-UK players.)
The maximum allowed bet is £5 on any single round of play.
There is no maximum win the deposit bonus and the maximum win with the complimentary spins is £50.
The bonus is cashable.
Only players from the following countries are eligible for this bonus - United Kingdom
Bonus and associated winnings will expire after 30 days if the associated wagering requirements are not completed.
- *Slots 100%
- Table Games 0%
- Video Poker Games 0%
- Other 5%
- Scratchcards & Keno 100%
- All progressive jackpot games 0%
- *300 Shields, Big Bad Wolf, Blood Suckers, Bloodsuckers II, Dead or Alive, Jackpot 6000, Kings of Chicago, Lucky 8 Line, Secrets of the Stones, Super Nudge 6000, Victorious, Santa Paws & Boom Brothers 20%
- Beautiful Bones, Big Bang, Boxo, Castle Builder I, Castle Builder II, Champion of the Track, Cook Buck, Crime Scene, Dallas, Devils Delight, Dragons Myth, EggOMatic, Forsaken Kingdom, Fruits Gone Wild, Lucky Angler, Peek-a-Boo, Relic Raiders, Robin Hood, Scrooge, Stardust, The Lost Riches of Amazon, The Wish Master, Tomb Raider Secret of the Sword, Tower Quest, Twin Joker, Untamed Bengal Tiger, Untamed Crowned Eagle, Untamed Giant Panda, Untamed Wolf Pack, Valkyries of Odin, White Rabbit & Zombie Rush 0%
Available to newly registered players only.
Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.
BONUS CODE: NACLAIM BONUS
Payout Speed: 24h
As Hello casino do not hold a UKGC license we have not tested their withdrawal times. The Hello casino website states that Neteller withdrawal are processed instantly.
Minimum Withdrawal - €25
Maximum Withdrawal - £/$/€5000/week, £/$/€50000/month
Banking options available - Credit/Debit cards, Skrill (Moneybookers), Neteller, PaySafeCard and Bank Transfers
We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.CLICK HERE TO JOIN NETELLER
Hello Casino use Net Entertainment software for their instant play casino and also include a selection of: Microgaming, Thunderkick, WHG, ELK Studios, Multicommerce, 2 by 2 Gaming, Aristocrat, Leander Gaming and NYX. Check out our Net Entertainment Software Review for more information.
Game selections are as follows:
Table Games – 79
Slots – 515
Video Poker – 10
Jackpot - 29
Live - 14
Email Testing Record
- January 2021 - 7 hours 59 minutes.
- June 2020 - won't answer without an account.
- September 2019 - 1 hour 43 minutes .
- May 2019 - 22 minutes .
- November 2018 - 20 minutes
- November 2016 - No Reply
- June 2015 - No response
- November 2014 - 1 hour 8 minutes
Hello hold the following gambling licenses :
- United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. Hello currently use eCogra. You can find further information regarding this regulator's complaint policies here.
- Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. ThePOGG.com acts as the ADR service used by Hello for their MGA license. You can find further information regarding this regulator's complaint policies here.
Players from United Kingdom accepted.
Hello does not accept players from the following countries: Afghanistan, Asia, Albania, Algeria, Africa, American Samoa, Oceania, Angola, Australia, Austria, Belgium, Bolivia, Bulgaria, Cuba, Denmark, Ecuador, Estonia, Ethiopia, France, French Guiana, French Polynesia, French Southern Territories, Germany, Ghana, Guam, Guyana, Hungary, Indonesia, Iran, Iraq, Israel, Italy, Kenya, Democratic People's Republic of Korea, Lao People's Democratic Republic, Latvia, Lithuania, Malta, Myanmar, Nigeria, Northern Mariana Islands, Pakistan, Panama, Papua New Guinea, Poland, Portugal, Reunion, Romania, Russian Federation, Sao Tome and Principe, Serbia, Singapore, Slovenia, South Africa, Spain, Sri Lanka, Sudan, Sweden, Syrian Arab Republic, Tanzania, United Republic of, Thailand, Trinidad and Tobago, Tunisia, Turkey, Uganda, United States, United States Minor Outlying Islands, Vanuatu, Viet Nam, Virgin Islands, U.S., Yemen, Zimbabwe.
|Email :||[email protected]|
Hello casino publish the House Edge/Return to Player (RTP) information for all of their slots games.
The casinos operating on the Imperium Network Solutions platform have built a stellar reputation due to their fair approach to the player/operator relationship and experienced team. There are very few teams that we have worked with that hold as much of our respect. That we function as an ADR service for this license provider under their MGA license simply adds an extra layer of confidence that players signed-up with Hello will be treated fairly. The Imperium Group of casinos are establishing a strong reputation for prioritising the experience their customers can expect to enjoy.
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