High 5: Not Recommended
High 5 is not recommended!
High 5 Casino
Players from United Kingdom are welcome at High 5 casino.
Review last updated – March 2019
High5 are owned and operated by Intellectual Property & Software Ltd (IPS) – a company based in Alderney. High5 are sister casino to: Bet UK Casino, Casino Real, CastleJackpot, Pink Casino, SlotBoss Casino, SlotMob Casino, Slotto Casino, Svensk Casino and Slotaway Casino and Casino Euro Millions are associated white labels. Castle Jackpot Casino are dual licensed by Alderney and the UKGC. The casino offers a range of games provided by IGT, Evolution, Eyecon and Microgaming. The site is fairly plain in design and it is based on a simple colour scheme of: gold, blue and white.
(-1)Awkward Terms and Conditions. Term 15.37 " If you win MegaJackpots® the prize money shall be paid to you in 20 equal annual instalments. For the avoidance of doubt, no interest will accrue in your favour on any unpaid balance. In lieu of the annual payments, a MegaJackpots® winner will be offered the option of selecting a reduced lump sum amount based on the present value of the future payments." Is not acceptable. Taking 20 years to pay out a jackpot amount which is actually held in an account by the game provider and not from the casino's balance is in no way fair to players. neither is encouraging them to settle for a lesser overall amount in order to get their fairly won money quicker!
(-1)Dormancy Clause - Term 6.12 "If your account has been inactive for 2 years it will be suspended. We will reclaim funds from any account that shows no activity over a 2 year period." Dormancy clauses should never be used as a means of seizing balances. This casino does not even say that it will make any attempts to contact players to inform them in advance that their balance will be lost. Unacceptable.
The IPS group have made clear that they are "not obligated" to discuss player complaints with this service. They have also been non-responsive to player complaints at other sites and appear to have engaged in what we view to be questionable practices when dealing with gambling protection and self-exclusion issues.
A complaint closed on 2019 saw a player self-excluded player allowed to open an account with another property own by the group without UKGC phone call discussion taking place. The operator's position was that they had adequate alternative policies in place, however the LCCP does not allow scope for alternative policies and our conversations with the regulator indicate that where historic practice has not met with LCCP standards, that the LCCP standards still have to be upheld.
For references see LeoVegas Player Issues
|175% bonus up to £35|
|£5 No Deposit Bonus|
The High5 Welcome bonus currently consists of a £5 No Deposit Bonus and a 175% bonus up to £35.
The minimum deposit that will trigger the bonus is £20.
This bonus has a wagering requirement of 40xbonus for the deposit bonus and the No Deposit Bonus has a wagering requirement of 99xbonus.
The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.
The maximum allowed bet is £5 on any single round of play.
There is no maximum win on the deposit bonus and the No Deposit Bonus has a maximum win of £50.
The bonus is cashable.
Only players from the UK and Northern Ireland are eligible to receive this bonus.
- Warlords, Wild Wild West, Joker Pro, Secrets of Christmas, Guns'n'Roses, Football Champions, Twin Spin, Immortal Romance, Thunderstruck 2, Motorhead 50%
- Video Poker 10%
- All Blackjack Games 5%
- All Roulette Games, All Live Casino, Fortunes of Sparta, Jack and the Beanstalk, Gonzo's Quest, Jack Hammer, Raging Rhino, Avalon, 3 Card Brag 0%
Available to newly registered players only.
Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.
BONUS CODE: NARECOMMENDED BONUSES
Payout Speed: 5 days
High5 Casino Support stated when asked that withdrawals are processed in 5 days.
Minimum withdrawal - £20
Maximum withdrawal - £10,000 in 24 hours. Maximum of 5 withdrawals in 24 hours. Larger withdrawals will be paid in monthly instalments.
Banking options available - Credit/Debit cards, Bank Transfer, Neteller, Paysafecard.
We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.CLICK HERE TO JOIN NETELLER
High5 Casino hold the following gambling licenses :
- United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. High5 Casino currently use eCOGRA. You can find further information regarding this regulator's complaint policies here.
- Alderney Gambling Control Commission - The AGCC are one of the stronger regulatory authorities operating within the online gambling market. You can find further information regarding this regulator's complaint policies here.
The following countries are not allowed to register with High5: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antarctica, Antigua and Barbuda, Argentina, Armenia, Aruba, Austria, Australia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia (Plurinational State of), Bosnia and Herzegovina, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, Brunei Darussalam, Bulgaria, Burkina, Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo (the Democratic Republic of the), Cook Islands, Costa Rica, Cote d'Ivoire, Croatia, Cuba, Cyprus, Czech Republic, Korea (Democratic People's Republic of), Djibouti, Dominica, Dominican Republic, Timor-Leste, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands (Malvinas), Faroe Islands, Fiji, France, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Heard Island and McDonald Islands, Honduras, Hong Kong, Hungary, India, Indonesia, Iran (Islamic Republic of), Iraq, Israel, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Korea (Republic of), Kuwait, Kyrgyzstan, Lao People's Democratic Republic, Latvia, Lebanon, Lesotho, Liberia, Libyan Arab Jamahiriya, Lithuania, Macao, Macedonia (the former Yugoslav Republic of), Madagascar, Malawi, Malaysia, Maldives, Mali, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia (Federated States of), Moldova (Republic of), Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands, Netherlands Antilles, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Northern Mariana Islands, Norway, New Zealand, Occupied Palestinian Territory,Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn, Poland , Puerto Rico, Qatar, Korea (Republic of), Reunion, Romania, Russia, Rwanda, Saint Helena, Ascension and Tristan da Cunha, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Samoa, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Georgia and the South Sandwich Islands, Spain, Sri Lanka, Sudan, Suriname, Svalbard and Jan Mayen, Svalbard and Jan Mayen, Swaziland, Switzerland, Syrian Arab Republic, Taiwan, Province of China, Tajikistan, Tanzania (United Republic of), Thailand, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, United States, Uruguay, US Minor Outlying Islands, Uzbekistan, Vanuatu, Holy See (Vatican City State), Venezuela (Bolivarian Republic of), Vietnam, Virgin Islands, British, Virgin Islands(U.S.), Wallis and Futuna, Western Sahara, Yemen, Zambia, Zimbabwe.
|Email :||[email protected]|
|Address :||IPS Ltd.|
Players from United Kingdom accepted.
High 5 does not accept players from the following countries:Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antarctica, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Canton and Enderbury Islands, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos [Keeling] Islands, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Costa Rica, Croatia, Cuba, Cyprus, Czech Republic, Côte d’Ivoire, Djibouti, Dominica, Dominican Republic, East Germany, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands, Faroe Islands, Fiji, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Heard Island and McDonald Islands, Honduras, Hong Kong SAR China, Hungary, India, Indonesia, Iran, Iraq, Israel, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Latvia, Lebanon, Lesotho, Liberia, Lithuania, Luxembourg, Macau SAR China, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Metropolitan France, Mexico, Micronesia, Midway Islands, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar [Burma], Namibia, Nauru, Nepal, Netherlands, Netherlands Antilles, Neutral Zone, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, North Korea, North Vietnam, Northern Mariana Islands, Norway, Oman, Pacific Islands Trust Territory, Pakistan, Palau, Palestinian Territories, Panama, Panama Canal Zone, Papua New Guinea, Paraguay, People's Democratic Republic of Yemen, Peru, Philippines, Pitcairn Islands, Poland, Portugal, Puerto Rico, Qatar, Romania, Russia, Rwanda, Réunion, Saint Barthélemy, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Samoa, San Marino, Saudi Arabia, Senegal, Serbia, Serbia and Montenegro, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Georgia and the South Sandwich Islands, South Korea, Spain, Sri Lanka, Sudan, Suriname, Svalbard and Jan Mayen, Swaziland, Switzerland, Syria, São Tomé and Príncipe, Taiwan, Tajikistan, Tanzania, Thailand, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, Uganda, Ukraine, Union of Soviet Socialist Republics, United Arab Emirates, United States, Unknown or Invalid Region, Uruguay, Uzbekistan, Vanuatu, Vatican City, Venezuela, Vietnam, Wake Island, Wallis and Futuna, Western Sahara, Yemen, Zambia, Zimbabwe.
High5 Casino give the RTPs for all of their slots games.
High5 Casino do not appear to offer a comp points system but they do have a V.I.P. system - details can be found on their website
High5 Casino are non-responsive to player complaints and their are still some areas of their site that we see giving rise to issues in the future. Firstly their dormancy clause clearly states that they will seize customer balances after 2 years and they give no indication that they will inform customers at any point of their intent before this - not only is it a courtesy for them to do so but predatory dormancy clauses cannot be tolerated. Secondly their stipulation that jackpots will be paid out in 20 annual instalments is unacceptable and customers should be clear that such a term exists. This casino also takes a relatively long time to pay out for a venue that accepts UK players - 5 days - they also allow customers to reverse withdrawals during this period and having such a long pay-out process may lead to susceptible players reversing withdrawals that they cannot really afford to.
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