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5.75

Jackpot City Status: Not Recommended

Ownership:
Bayton Limited

Jackpot City Casino

Overview

Review last updated – June 2017

One of the older online casinos still in business today, Jackpot City was set up in 1998.

Trustworthiness

 - 3 / 10

Jackpot City are part of the Bayton Limited group who are associated with the Digimedia group of casinos.

The Digimedia group are the main and largest remaining group of Microgaming download casino providers. They are an amalgamation of several groups that were historically run independently including BrightShare, WagerShare, RedReturns, Fortune Lounge and the ReferBack.

This group are inconsistent in their approach to the discussion of complaints. They will usually provide a reason for their decision, but often will not provide any supporting evidence. This has resulted in a large volume of unresolved complaints at various mediation portals.

In late 2014 a situation came to light where an affiliate was found to be hacking into other sites and posting their gambling links on these sites without the owners knowledge or permission. This activity is clearly illegal and unethical. The majority of casinos that were receiving traffic from this affiliate closed the affiliate's accounts upon finding out what the affiliate was doing, however some casinos, whether via intent or insufficient security policies, continued to be listed on these sites for many months after the activity of this affiliate came to light. Many other brands managed to quickly take action to get themselves removed from the hacked sites (closing the affiliate account down and ensuring that new accounts could not be open).

For references see Palace Group Player/Affiliate Issues

You can see the latest updates to Jackpot City casino's terms and conditions here.

Bonuses

 - 3 / 10
100% up to €400
Max Bonus 400
Min Deposit 20
Max Bet 8/0.50
Type Cashable
Wagering 50xb
BONUS CODE: NA CLAIM BONUS
Value to Player for:
-€3.99
Bonus Value
low roller
mid
mid roller
low
high roller
low
superhigh roller
low

Payout Speed: 48h

 - 8 / 10

Using Neteller our reviewer reports withdrawals normally paid within 48 hours.

Minimum Withdrawal - None listed

Maximum Withdrawal - Only applicable when playing with a bonus - see the Bonus section of this review.

Banking options available - Credit/Debit cards, Neteller, UKash, Click2Pay, ClickandBuy, PaySafeCards, Entropay Cheque and Bank Transfers

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software

 - 9 / 10

Jackpot City use Microgaming software for both their download and instant play casinos. Check out our Microgaming Software Review.

Game selections are as follows;

Download

Instant

Table Games – 76

Table Games – 54

Slots – 375

Slots – 248

Video Poker – 58

Video Poker – 23

Jackpots – 25

Jackpots - 17

Customer Service

 - 10 / 10

Email Testing Record

  • December 2016 - 9 minutes
  • December 2015 - No Reply
  • June 2015 - 1 hour 53 minutes
  • November 2014 - No Response
  • June 2014 - No email support.
  • December 2013 - No email support.

Licensing

 - 8 / 10

JackpotCity hold the following gambling licenses :

  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Jackpot City - Australia, Belgium, Czech Republic Denmark,France & Outlying Territories, Hong Kong, Hungry, Iran, Israel, Italy, Myanmar, North Korea, Romania, Portugal, Singapore, South Africa, Spain, Turkey, USA & Outlying Territories, Taiwan, Turkey and United Kingdom

Contact Details;

Email :
Phone : Australia 0011 800 1515 1516
UK 0-800-917-8547
Switzerland 0-800-001-720
France +44-203-328-5996
Spain 900-994-520
New Zealand 00-800-1515-1516
Japan 0033-010-800-1515-1516
Canada 1-800-768-1946
Germany 0-800-000-3369
Austria 0-800-005-078
Italy 800-870-065
Rest of World +44-800-917-8547

Restricted Countries

Jackpot City does not accept players from the following countries: Australia, Belgium, Czech Republic, Denmark, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Hong Kong SAR China, Hungary, Iran, Israel, Italy, Myanmar [Burma], North Korea, Portugal, Romania, Singapore, South Africa, Spain, Taiwan, Turkey, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United Kingdom, United States.

Slots RTP

Jackpot City do not publish the house edge (RTP) information for any of their slots games.

Comp Points

Jackpot City Casino offer a comp point system that gives you different numbers of points for £10 wagered on different games – accrual rates are listed below. 200 points converts to £1 cash (or whatever currency you are using). This system is 50% better than the standard Playtech comp point system for all the games that earn 3 points, the same for the 2 point games and 50% worse for the 1 point games.

  • All Video Poker (including Progressive), Craps, All Blackjack (including Progressive), Baccarat, Red Dog 1
  • All Roulette (including Progressive), Video Slots, Progressive Slots, Pai Gow Poker, Casino War 2
  • Traditional Slots, Scratch Games, Sicbo, Keno 3

Closing Thoughts

The group that owns JackpotCity casino are part of a wider group who have never been as forthcoming as we require of operators we would be happy sending players to. There's no good reason not to have transparent policies when it comes to complaints.

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Promotional Terms & Conditions

100% up to €400
Max Bonus 400
Min Deposit 20
Max Bet 8/0.50
Type Cashable
Wagering 50xb

This promotion is only available to new players and only once they've made their first deposit.

The Jackpot City Welcome bonus currently consists of a bonus of 100% up to €400.

The minimum deposit that will trigger the bonus is €20.

This bonus has a wagering requirement of 50xbonus for the deposit bonus.

The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.

The maximum allowed bet is €8 on any single round of play and €0.50 on any single payline.

The maximum win with this bonus is 6xdeposit.

The bonus is cashable.

Game Weightings:

  • 100% - All slots, Keno and Scratch Card games 100%
  • Video Poker(excluding All acesand Jacks or Better Video Poker),all Roulette, all Blackjacks(excluding Classic Blackjack) and Casino War 8%
  • Classic Blackjacks, All Aces Video Poker, All Jacks or Better Video Pokers 2%
  • All Baccarats, All Craps, Red Dog, Sic bo 0%
  • Wagers placed using the gamble feature 0%

 

 

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