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3.44

Jackpot Knights Status: Blacklisted

Affiliate Program:
Affiliate Knights

Jackpot Knights Casino

Overview

Review last updated – March 2018

Jackpot Knights Danguad Limited license and have engaged in confiscation of funds from a winning player based on a maximum bet that appears to be impossible on the game the player played.

Trustworthiness

 - 0 / 10

Jackpot Knights are part of a network that have engaged in retroactively changing their terms and conditions to restrict a game after two players had significant wins that they did not want to pay. One of the players in question presented evidence to demonstrate that the term had not been in place at the time they played. In response to this evidence the operator looked to discredit, suggesting that it was not reliable. However, we then checked our own ChangeDetection.com report and found that not only had the player been correct when they asserted that the term had not been in place at the time they played but that the terms document had been updated at the time the change was made to contain a 'Last Updated' date that was significantly before the date of change (the update was made on the 27th of November but the terms document was changed to state that the last update occurred on the 1st of September).

Jackpot Knights have refused to pay a player based on what they claim in a violation of their maximum bet rule. However upon examination there was on betting combination on the game in question that could have resulted in that bet size. When we challenged the operator about this they claimed that the player used the double feature and that's how the bet size was listed at the value it was. The problem with this explanation is that the game in question does not have a double feature. When asked about this the operator became non-responsive.

An employee of an operator on the Danguad Limited license has posted an abusive message on our Facebook page.

An operator in this group has been found accepting deposits and wagers from a country that they cannot issue payment to - effectively free rolling players by allowing player from that country to lose without the possibility of ever winning.

We consider this group to be fundamentally dishonest in their practices and would strongly advise all players to choose an alternative casino to play with.

(-1) Progressive Jackpot Monthly Withdrawal Cap -
Terms and Conditions state that winnings of €10,000 or greater will be divided into monthly withdrawals of €5,000 and there is no mention of progressive jackpots being excluded from this - other casinos operated by Danguad have confirmed that their withdrawal limits also apply to progressives and so logically it would appear that the same rule is being applied at Jackpot Knights - since it is the software provider and not the casino that provides the winnings for Progressive Jackpots ThePOGG can see no legitimate reasons for implementing this policy - remember some Progressive Jackpots can pay out hundreds of thousands.

For references see Danguad Group Player Issues

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

Bonuses

 - 2 / 10

To find out how our bonus ratings are calculated see Bonus Rating System.

Bonus;

100% up to €200 + 20 complimentary spins on Lights.

Cashable - you are free to withdraw this bonus once you have completed the wagering requirements.

Wagering Requirements;

  • Slots - 50xbonus
  • Blackjack - 500xbonus
  • Roulette - 250xbonus
  • Baccarat - 250xbonus
  • Video Poker - 1000xbonus
  • Table Poker - 250xbonus

Adjustments to ratings;

  • Game Restrictions (-1) - You are not allowed to play Scrooge while you have a bonus
  • Maximum wager restriction (-1) - You are not allowed to wager 50% or more of the bonus you receive on a single round of play
  • Bonuses on subsequent deposits (+1) - 2nd deposit 50% up to €150 and 10 complimentary spins on Wonky Wabbit, 3rd deposit 100% up to €100

Game Weightings (already account for in Wagering Requirements)

  • Slots 100%
  • Table games 20%
  • Blackjack 10%
  • Video Poker 5%


Notes



Payout Speed: 24h

 - 10 / 10

As Jackpot Knights casino do not hold a UKGC license we have not tested their withdrawal times. The Jackpot Knights website states that Neteller withdrawal are processed instantly.

Minimum Withdrawal - €20

Maximum Withdrawal - £/$/€2000/week, £/$/€5000/month

Banking options available - Credit/Debit cards, Skrill (Moneybookers), Neteller, PaySafeCard and Bank Transfers

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

CLICK HERE TO JOIN NETELLER

Software

 - 10 / 10

Jackpot Knights use Net Entertainment and software and add in slots games from Microgaming, Oryx and 1x2Gaming for there instant play casinos. Check out our Net Entertainment Software Review.

Game selections are as follows;

Instant

Table Games – 36

Slots – 367

Video Poker – 13

Customer Service

 - 0 / 10

Email Testing Record

  • November 2014 - No Response

Licensing

 - 2 / 10

Jackpot Knights hold the following gambling licenses :

Restricted Countries

Jackpot Knights does not accept players from the following countries: China, Croatia, Estonia, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Japan, Malaysia, Slovenia, Spain, Turkey, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United Kingdom, United States.

Contact

Contact Details;

Email : support@jackpotknights.com
Phone : 0800-100-0084 (Germany)
Phone : +356-277-807-64 (International)

Slots RTP

Jackpot Knights casino publish the House Edge/Return to Player (RTP) information for their Net Entertainment slots games.

Comp Points

Jackpot Knights offer their own comp point program. You earn 1 comp point for every $10 wagered and can convert comp points at a rate of 300 comp points = $1. Conversion rates improve as you move up the VIP ladder.

This system offers only 1/3 of the value of the standard Playtech comp point program.

Closing Thoughts

Jackpot Knights are operating on a network that have have had significant issues in the past and have been repeatedly found changing terms and conditions after players win to justify non-payment. Their own actions appear to be no less questionable. This is a very high risk group for players to engage with.

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