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This operator is NOT recommended by This could be due to a variety of negative behaviours, from refusing to discuss complaints to suspect gambling software or predatory terms and conditions. We would encourage players to consider alternative operators to play with.

Why not try these great operators instead?

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– Fast response to email support request.

– Operator subject to strong regulatory requirement.

– Non-cooperative with the management of player complaints.

– Withdrawals take over 24 hours.

– Low value registration incentives.

Jackpot Luck Casino Review

Review last updated - October 2018

OVERVIEW | 6.24/10

Jackpot Luck Casino was established in 2014 and is part of the Progress Play Group. Jackpot Luck Casino is licensed by the UKGC. They provide a range of games from: NetEnt, Betsoft, Elk Studios, Thunderkick, Leander Games, OMI, iGaming2Go and NYXGaming.


We do not recommend playing at Jackpot Luck Casinos.

(-1) Progressive Jackpot Monthly Withdrawal Cap - Terms limit withdrawals for winner of Progressive Jackpots to £30,000 per month for the Divine Fortune game. Progressive Jackpots are paid by the jackpot contributions that should be collected and ring-fenced at the point each bet is placed. This allows the operator to pay the full balance without any impact on their liquidity or ability to pay other players. If the operator is not paying these wins in full means that the progressive jackpot contributions for this game are being mis-managed.

"8. The maximum withdrawal amount per Account that is regulated by the Malta Gaming Authority is (i) £/$/€ 3,000 or 30,000kr per week, and (ii) £/$/€ 6,000 or 60,000kr per month. In case of progressive jackpots, the winnings can be withdrawn at once in full amount, except in case of Divine Fortune jackpot win where the maximum withdrawal amount per month is £/$/€ 30,000 or 300,000kr. We may, at Our sole discretion, increase these limits to Our valued Players." - 23/09/2018

As of June 2018 Progress Play have informed us that they will no longer share evidence to support their decisions during the management of player complaints. This is a very disappointing shift in policy and appears to have been instigated by the incoming GDPR policies. However having served as an ADR for multiple regulatory authorities our service is very familiar with the requirements of the GDPR and this presents no barrier to the management of player complaints as long as the proper permissions are obtained from the complainant beforehand. We have continued to to manage complaints for several far larger groups than Progress Play without issue since the GDPR has come into place.

BONUSES | 5 / 10

100% up to £100
Max Bonus 100
Min Deposit 20
Max Bet 5
Type Cashable
Wagering 35x(d+b)
Deposit Method Restrictions:
Country/Regional Restrictions:
Only available to UK players

Terms and Conditions

The Jackpot Luck Welcome bonus currently consists of a bonus of 100% up to £100 plus 10 complimentary spins on Lost Relics.

The minimum deposit that will trigger the bonus is £20.

This bonus has a wagering requirement of 35x(deposit+bonus) for the deposit bonus and 35xwinnings for the complimentary spin winnings.

The bonus is structured so that only wagering with bonus funds, which are stacked beneath the deposited funds, counts towards the wagering requirement. This also means that bonus restrictions, do not apply while you are wagering with your deposited funds. In other words as long as you are only using deposited funds you can withdraw at any time you like.

The maximum allowed bet is £5 on any single round of play.

There is no maximum win on the deposit bonus and the maximum allowed win with the complimentary spins is £50.

The bonus is cashable.

Only players from the following countries are not eligible to receive a bonus - United Kingdom

Bonus funds and associated winnings will expire after 30 days if the wagering requirements are not completed.

Game Weightings:

  • *Slots 100%
  • Table Games 0%
  • Video Poker Games 0%
  • Other 5%
  • Scratchcards & Keno 100%
  • All progressive jackpot games 0%
  • *300 Shields, Big Bad Wolf, Blood Suckers, Bloodsuckers II, Dead or Alive, Jackpot 6000, Kings of Chicago, Lucky 8 Line, Secrets of the Stones, Super Nudge 6000, Victorious, Santa Paws & Boom Brothers 20%
  • Beautiful Bones, Big Bang, Boxo, Castle Builder I, Castle Builder II, Champion of the Track, Cook Buck, Crime Scene, Dallas, Devils Delight, Dragons Myth, EggOMatic, Forsaken Kingdom, Fruits Gone Wild, Lucky Angler, Peek-a-Boo, Relic Raiders, Robin Hood, Scrooge, Stardust, The Lost Riches of Amazon, The Wish Master, Tomb Raider Secret of the Sword, Tower Quest, Twin Joker, Untamed Bengal Tiger, Untamed Crowned Eagle, Untamed Giant Panda, Untamed Wolf Pack, Valkyries of Odin, White Rabbit & Zombie Rush 0%

Available to newly registered players only.

Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.

BONUS: 100% up to £100
Try another casino
Value to Player for:
Bonus Value
low roller
mid roller
high roller
superhigh roller

Payout Speed: 72 hours | 8 / 10

Jackpot Luck Casino state on their website that it takes up to 72 hrs to pay withdrawals.

Maximum Withdrawal - Not listed. Casino states that there is a maximum withdrawal but customers should contact support for them at any given time.

Minimum Withdrawal - £30

Banking options available - Credit/Debit cards, Skrill (Moneybookers), Neteller, UKash, POLi, Paysafecard, Trustly, DotPay, SoFort, Sepa, GiroPay and Bank Transfers.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software | 8 / 10

Jackpot Luck Casino use Net Entertainment software for their instant play casino and also include a selection of Aristocrat, Amaya, NYXGaming, High5Gaming, ElkStudios, Betsoft, Leander Games, NextGen Gaming, Quickspin, Microgaming and OMI games. Check out our Net Entertainment Software Review for more information.

Game selections are as follows:


Table Games – 93

Slots – 414

Video Poker – 15

Live - 13

Jackpot - 30

Customer Service | 10 / 10

Email Testing Record

  • December 2018 - 9 minutes
  • November 2016 - 2 hours 48 minutes
  • August 2015 - 31 minutes.

Licensing | 10 / 10

JackpotLuck hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. JackpotLuck currently use eCOGRA. You can find further information regarding this regulator's complaint policies here.
  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

Restricted Countries

Players from United States NOT accepted.

Jackpot Luck does not accept players from the following countries: Albania, American Samoa, Oceania, Australia, Belgium, Bolivia, Bulgaria, Cuba, Denmark, Ecuador, Ethiopia, France, French Guiana, French Polynesia, French Southern Territories, Ghana, Guam, Guyana, Indonesia, Iran, Israel, Italy, Kenya, Democratic People's Republic of Korea, Lao People's Democratic Republic, Latvia, Myanmar, Nigeria, Northern Mariana Islands, Pakistan, Panama, Papua New Guinea, Romania, Russian Federation, Sao Tome and Principe, Singapore, South Africa, Spain, Sri Lanka, Syrian Arab Republic, Tanzania, United Republic of, Thailand, Turkey, Uganda, United States, United States Minor Outlying Islands, Virgin Islands, U.S., Zimbabwe.


Contact Information:

Email : [email protected]
Postal address: Imperium Network Solutions, 415 Linen Hall, 162-168 Regent Street, London, United Kingdom.
Postal address: Caddell Ltd NV, Van Engelenweg 23, Curacao.
Live Chat: Available on casino website.

Slots RTP

Jackpot Luck publish the RTP figuresfor all their slots games.

Comp Points

Jackpot Luck Casino do offer a comp points program and points are accrued at a rate of 2 for £10.

Jackpot Luck Casino redeem the points at a rate of 200 for a £1.

Values given on the Jackpot Luck Casino site for games weightings for accruing points is as follows: ROULETTE 0.25, BLACKJACK'S 0.50, SCRATCHCARDS 2.00, SLOTS 2.00, VIDEO POKER AND VIDEO POKER SIDEBET 1.00, KENO 2.00, FOOTBALL FRENZY 1.00, POKER DICE 1.00, SUPER HI LO AND SUPER HI LO BONUS 1.00.

Jackpot Luck Casino's comp points system is equal in value to the Playtech comp points system that we use as our bar for 7/10 but only for slots, scratchcards and keno - it is not as valuable for other games hence the lower rating assigned.

Closing Thoughts

Progress Play are a case of a group that always seems to fall just on the wrong side of the line. As of the second half of 2018 they've agreed with the UKGC to drop their withdrawal limits and dormancy fees - both of which we've highlighted as problematic for a number of years. However, they haven't got rid or the payment restrictions on the Divine Fortune progressive jackpot. Likewise, we have cooperated with this group in the management of player complaints for years now and even while their operators have been Not Recommended we have always managed to ensure that fair rulings were reached. That they have altered this dynamic rather than simply adjusting the protocol to ensure that player complaints are managed appropriately is very disappointing. Until such time as these policies change we cannot recommend players engage with the Progress Play properties.

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