Jackpot Luck Casino

Jackpot Luck casino have a good reputation within the gambling community and we found no outstanding issues at any of the major casino complaint portals.

Jackpot Luck list the same site registration information as Cyber Club casino.

Cyber Club casino have not responded to a complaint on Gambling Grumbles in which a player cites the casino as asking for an original passport to be couriered to them to verify their identity. No player should be expected to send an original copy of an official document to a casino in this way.

Cyber Club casino have also been non-responsive to complaints posted at this site.

Since the above occurred, Imperium Network Solutions have taken an more centralised approach to the management of players complaints. As such, assuming no further issues, Jackpot Luck's Trustworthiness stat will increase by 1 point every 6 months to a maximum of 8.

For references see Cyber Club Player Issues

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

You can see the latest updates to JackpotLuck's terms and conditions here.

Jackpot Luck Casino state on their website that it takes up to 48 hrs to accept a withdrawal - it does not state how long it takes to process a withdrawal once it has been accepted and therefore, since the casino does not accept US traffic, we have assumed that this will be five more days.

Maximum Withdrawal - Not listed. Casino states that there is a maximum withdrawal but customers should contact support for them at any given time.

Minimum Withdrawal - £30

Banking options available - Credit/Debit cards, Neteller, UKash, POLi and Bank Transfers.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Jackpot Luck Casino use Net Entertainment software for their instant play casino and also include a selection of Betsoft, Thunderkick, Aristocrat, Elk Studios and Leander Games. Check out our Net Entertainment Software Review for more information.

Game selections are as follows:

Email Testing Record

• November 2016 - No reply
• August 2015 - 31 minutes.

JackpotLuck hold the following gambling licenses :

• United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. JackpotLuck currently use eCOGRA. You can find further information regarding this regulator's complaint policies here.
• Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Jackpot Luck Casino - Albania, Ecuador, Guyana, Laos, Panama, Papua New Guinea, Romania, Uganda, Zimbabwe, North Korea, Iran, Bolivia, Cuba, Ethiopia, Ghana, Indonesia, Kenya, Myanmar, Nigeria, Pakistan, Sao Tome and Principe, Singapore, Sri Lanka, Syria, Tanzania, Thailand, American Samoa, Belgium, Bulgaria, Denmark, France, Guam, Israel, Italy, Latvia, Northern Mariana Islands, Russia, South Africa, Spain, Turkey, United States Minor Outlying Islands, United States of America and US Virgin Islands

Contact Information:

Affiliate Program - Casino Agents.

Jackpot Luck does not accept players from the following countries: Albania, American Samoa, Australia, Belgium, Bolivia, Bulgaria, Cuba, Denmark, Ecuador, Ethiopia, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Ghana, Guam, Guyana, Indonesia, Iran, Israel, Italy, Kenya, Laos, Latvia, Myanmar [Burma], Nigeria, North Korea, Northern Mariana Islands, Pakistan, Panama, Panama Canal Zone, Papua New Guinea, Romania, Russia, Singapore, South Africa, Spain, Sri Lanka, Syria, São Tomé and Príncipe, Tanzania, Thailand, Turkey, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, Uganda, United States, Zimbabwe.

RTP figures are given for some but not all slots games.

Jackpot Luck Casino do offer a comp points program and points are accrued at a rate of 2 for £10.

Jackpot Luck redeem the points at a rate of 200 for a £1.

Values given on the Jackpot Luck Casino site for games weightings for accruing points is as follows: ROULETTE 0.25, BLACKJACK'S 0.50, SCRATCHCARDS 2.00, SLOTS 2.00, VIDEO POKER AND VIDEO POKER SIDEBET 1.00, KENO 2.00, FOOTBALL FRENZY 1.00, POKER DICE 1.00, SUPER HI LO AND SUPER HI LO BONUS 1.00.

Jackpot Luck Casino's comp points system is equal in value to the Playtech comp points system that we use as our bar for 7/10 but only for slots, scratchcards and keno - it is not as valuable for other games hence the lower rating assigned.

We still have concerns regarding Jackpot Luck's history of failure to engage in discussion of complaints, but given the changes that have occurred and our positive relationship with Imperium Network Solutions we are making allowances to see if things continue to improve.