ThePOGG.com – your source for reliable information about online gambling.


  • Over 2k complaints managed and $2 million returned to players.
  • The largest collection of detailed casino reviews available online.
  • Bonus value reports to tell you how bonuses really compare.
  • Detailed game guides to help you learn to play.

I certify that I am over 18 years of age and I have read and agreed to the:

We respect your privacy and won't share your email address.
[X] Close this form and return to site
Turn geolocation on
Locale settings

Currently viewing:

English in United Kingdom

5.02

Jacky Potter:

Top Casinos: United Kingdom

Jacky Potter: Not Recommended

Not Recommended status icon

Jacky Potter is not recommended!.

Find a better casino

Jacky Potter Casino

Players from United Kingdom are welcome at Jacky Potter casino.

Overview

Review last updated - September 2018

Jacky Potter are a developing brand dual licensed in Malta by the Malta Gaming Authority and in the United Kingdom by the UKGC. They are a white label casino operating on the Progress Play platform and share the label with almost 80 other casinos - full detail of their sister properties can be found on the Progress Play license page of the UKGC website. They provide a decent range of games - in the region of 350 - from: Microgaming, Net Entertainment, NYX Gaming, NextGen Gaming, Thunderkick, Genesis, ELK Studios, Leander Games, IGaming2go, Big Time Gaming, Chance Interactive, Rabcat, 2by2 Gaming, Wagermill, Lightening Box and Cryptologic. They offer a good selection of slots games, a limited selection of table games, 4 video poker games and 10 jackpot games alongside 15 live casino games for players that prefer such interactions. Jacky Potter have an understated site design that is unified by their chosen colour palette of: orange, grey and cyan blue.  Their logo is their brand name in orange bordered in glowing cyan blue.

Trustworthiness

 -  3 / 10

We do not recommend playing at Jacky Potter.

(-1) Progressive Jackpot Monthly Withdrawal Cap - Terms limit withdrawals for winner of Progressive Jackpots to £30,000 per month for the Divine Fortune game. Progressive Jackpots are paid by the jackpot contributions that should be collected and ring-fenced at the point each bet is placed. This allows the operator to pay the full balance without any impact on their liquidity or ability to pay other players. If the operator is not paying these wins in full means that the progressive jackpot contributions for this game are being mis-managed.

"8. The maximum withdrawal amount per Account that is regulated by the Malta Gaming Authority is (i) £/$/€ 3,000 or 30,000kr per week, and (ii) £/$/€ 6,000 or 60,000kr per month. In case of progressive jackpots, the winnings can be withdrawn at once in full amount, except in case of Divine Fortune jackpot win where the maximum withdrawal amount per month is £/$/€ 30,000 or 300,000kr. We may, at Our sole discretion, increase these limits to Our valued Players." - 23/09/2018

As of June 2018 Progress Play have informed us that they will no longer share evidence to support their decisions during the management of player complaints. This is a very disappointing shift in policy and appears to have been instigated by the incoming GDPR policies. However having served as an ADR for multiple regulatory authorities our service is very familiar with the requirements of the GDPR and this presents no barrier to the management of player complaints as long as the proper permissions are obtained from the complainant beforehand. We have continued to to manage complaints for several far larger groups than Progress Play without issue since the GDPR has come into place.

Jacky Potter do not engage an affiliate program, giving one less avenue of communication if player complaints come in. As such they cannot obtain Recommended status.

For references see Progress Play Group Player Issues

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

Bonuses

 -  2 / 10

100% up to £200

Max Bonus 200
Min Deposit 20
Max Bet 5/5%
Type Sticky
Wagering 50xb

Terms and Conditions

The Jacky Potter Casino Welcome bonus currently consists of a bonus of 100% up to £200.

The minimum deposit that will trigger the bonus is £20.

This bonus has a wagering requirement of 50xbonus for the deposit bonus.

The bonus uses a standard structure where the full balance is locked from the moment of deposit until the wagering requirement has been completed.

The maximum allowed bet is £5 or 5% of the bonus, whichever is lower, on any single round of play. Players depositing via Neteller or Skrill have a maximum allowed bet of £2 or 2% of the bonus, whichever is lower, on any single round of play.

There is no maximum win on either the deposit bonus or the complimentary spins.

This bonus is sticky which means that it can never be withdrawn. Once you have completed the wagering requirement the bonus will be removed from your account at the time of your first withdrawal.

Game Weightings:

  • Video Poker and/or Power Video Poker 5%
  • Baccarat, Blackjack, Roulette, Jackpot, Table Poker 10%
  • All other games 100%

 

 

 

Deposit Method Restrictions:
Country/Regional Restrictions:

BONUS CODE: NA

CLAIM BONUS
Value to Player for:
£-4.79
Bonus Value
low roller
low
mid roller
low
high roller
mid
superhigh roller
mid

Payout Speed: 5 days

 - 5 / 10

Jacky Potter Casino state on their website that it takes up to 3 business days.

Maximum Withdrawal - None.

Minimum Withdrawal - £50 for bank transfer and £2.50 for all other methods.

Banking options available - Credit/Debit cards, Neteller, Paysafecard, Skrill (Moneybookers), iDEAL, Paybyphone (UK customers only), Trustly, SoFort, Giropay Discover and Bank Transfers.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

CLICK HERE TO JOIN NETELLER

Software

 -  7 / 10

Jacky Potter Casino use Microgaming software for their instant play casino alongside a selection of games from: Net Entertainment, Amaya, NYX Gaming, NextGen Gaming, Thunderkick, Genesis, ELK Studios, Leander Games, IGaming2go, Big Time Gaming, Chance Interactive, Rabcat, 2by2 Gaming, Wagermill and Cryptologic . Check out our Microgaming Software Review.

Game selections are as follows:

Instant

Table Games – 25

Slots – 311

Video Poker – 4

Live - 15

Jackpot - 10

Customer Service

 -  10 / 10

Email Testing Record

  • August 2018 - 2 hours 22 minutes
  • August 2016 - No response

Licensing

 -  10 / 10

Jacky Potter Casino hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. Jacky Potter Casino currently use IBAS. You can find further information regarding this regulator's complaint policies here.
  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

Restricted Countries

Players from United Kingdom accepted.

Jacky Potter does not accept players from the following countries: Australia, Belgium, Belize, Bulgaria, Croatia, Cyprus, Denmark, France, French Guiana, French Polynesia, French Southern Territories, Greece, Hungary, Israel, Italy, Lithuania, Luxembourg, Portugal, Romania, Serbia, Slovenia, Slovenia, South Africa, Spain, Turkey, Turkey, United States, United States, United States Minor Outlying Islands, Virgin Islands, British, Virgin Islands, U.S., Virgin Islands, U.S..

Contact

Contact Information:

Email : [email protected]
Postal address: Progress Play Limited, suite 1258l, 28/19 Vincenti Buildings, Strait Street, Valletta, VLT1432.
Live Chat: Available on casino website 06.00 - 23.00 GMT.

Slots RTP

Jacky Potter Casino give the R.T.P.s for all of their games.

Comp Points

Jacky Potter Casino do offer a V.I.P. points system but we cannot determine its value - points are accrued at a rate of 1 for every £16 wagered but there is no redemption rate listed on site.

Closing Thoughts

Progress Play are a case of a group that always seems to fall just on the wrong side of the line. As of the second half of 2018 they've agreed with the UKGC to drop their withdrawal limits and dormancy fees - both of which we've highlighted as problematic for a number of years. However, they haven't got rid or the payment restrictions on the Divine Fortune progressive jackpot. Likewise, we have cooperated with this group in the management of player complaints for years now and even while their operators have been Not Recommended we have always managed to ensure that fair rulings were reached. That they have altered this dynamic rather than simply adjusting the protocol to ensure that player complaints are managed appropriately is very disappointing. Until such time as these policies change we cannot recommend players engage with the Progress Play properties.

Associated By Company

Lucky Pro
4.88 / 10
Lucky Ace
4.88 / 10
LottoZone
4.88 / 10
SuperScratch
4.88 / 10
Dazzle
4.88 / 10
My Charity Casino
5.16 / 10
Hippozino
5.16 / 10
Conquer
5.16 / 10
Vegas Mobile
3.98 / 10
Fruity King
3.98 / 10
Vegas Paradise
5.16 / 10
Mr Mobi
3.98 / 10
Mad About Slots
4.18 / 10
Glimmer
5.02 / 10
Jackpot Paradise
5.02 / 10
Pocket Casino
5.80 / 10
Lucky Win Slots
4.46 / 10
Lucky Monkey
4.60 / 10
Big Fat Slots
4.88 / 10
Bright Lights
5.72 / 10
Supa
5.16 / 10
Fabulous
5.16 / 10
Dukes
5.02 / 10
Quartz
3.74 / 10
Casino Kings
5.02 / 10
Slot Alerts
4.60 / 10
Cyber Club
6.24 / 10
Jackpot Luck
6.24 / 10
Kingsman
4.74 / 10
Dream Palace
5.86 / 10
Mobile Wins
6.14 / 10
Power Slots
6.14 / 10
Royal Swipe
6.14 / 10
21 Bets
5.48 / 10
Aston
5.16 / 10
Irish Lottery
4.74 / 10
Lotto
4.74 / 10
Lottery
4.40 / 10
Lucks Casino
4.74 / 10
777 Mobile
4.88 / 10
Babestation Vegas
4.30 / 10
Azimut
4.60 / 10
Casino Charm
4.10 / 10
Casino Palace
4.88 / 10
Dreamy Seven
4.30 / 10
Mad Jackpot
4.80 / 10
MaxiPlay
4.88 / 10
Millionaire
4.88 / 10
Play Casino Games
4.88 / 10
SlotJar
4.88 / 10
SlotsInc
4.88 / 10
Sticky Slots
2.96 / 10
Top Slot Site
4.88 / 10
Wink Win
4.08 / 10
Pokies
4.02 / 10
BetReels
5.02 / 10
Mr Jack Vegas
5.46 / 10
Ace Lucky Casino
5.02 / 10
All Time Casino
5.02 / 10
Gem Slots Casino
5.02 / 10
Jackpot Live Casino
5.02 / 10
Lively Casino
5.02 / 10
Lucky Cat Slots
4.44 / 10
Mako Casino
5.02 / 10
Mr Slot
5.02 / 10
Mr Super Play
5.02 / 10
Mr Vegas
5.02 / 10
Slots Mobile
5.02 / 10
Spin Prive
5.02 / 10
Tiki Fortunes
5.02 / 10
21 Jackpots
5.02 / 10
Anytime Casino
5.02 / 10
Big World Casino
5.02 / 10
Blue Fox Casino
5.02 / 10
Bongo Slots
5.02 / 10
Casino Big Apple
5.02 / 10
Casino British
5.02 / 10
Casino Hombre
4.72 / 10
CK Casino
5.02 / 10
Club Cashino
4.72 / 10
Cool Play Casino
5.02 / 10
Express Casino
5.02 / 10
Fable Casino
5.02 / 10
Gamblio Casino
5.02 / 10
Goldman Casino
5.02 / 10
Heart of Casino
5.02 / 10
iWon Vegas Casino
5.02 / 10
Live Casino
5.02 / 10
Lord Slot Casino
5.02 / 10
M88 Casino
4.44 / 10
Mobile Millions Casino
5.02 / 10
Mobile Slots Casino
5.02 / 10
O'Reels Casino
5.02 / 10
Phone Vegas Casino
5.02 / 10
Pots of Gold Casino
5.02 / 10
Pound Slots Casino
5.02 / 10
Prive Win Casino
5.02 / 10
Raw Casino
5.02 / 10
Royal House Casino
5.02 / 10
Sandy Slots Casino
5.02 / 10
Schmitts Casino
5.02 / 10
Silver Fox Casino
5.02 / 10
Sin Spins Casino
4.74 / 10
Skippy Casino
5.02 / 10
SlotoNation
5.02 / 10
Slot Pages
5.02 / 10
Slots Ltd
5.02 / 10
Sparkle Slots
5.02 / 10
Spin Fiesta
6.12 / 10
Spinz Win
4.02 / 10
Strictly Cash Casino
4.02 / 10
Sunny Casino
6.12 / 10
Ted Casino
5.02 / 10
WinSome Casino
5.02 / 10
Wombat Casino
5.02 / 10
Mail Casino
5.02 / 10
Bright Star
5.02 / 10
Casino 442
5.02 / 10
Casimpo
4.72 / 10
Palace of Slots
5.02 / 10
Slots Deck
5.02 / 10
Casino GB
5.02 / 10
Cherry Vegas
4.72 / 10
Jacky Potter
5.02 / 10
Kong Casino
5.02 / 10
Ministry of Luck
5.02 / 10
Rasta Vegas
5.02 / 10
Slots 555
5.02 / 10
21BetShop
5.00 / 10
+ 125 more

Other Associations

There are no associated casinos to display.

COMPLAINTS

Best Casinos: United Kingdom

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.