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6.95

Joyland Status: Closed

Joyland Casino

Overview

Review last updated – May 2016

As of the 26th of February 2016 Joyland casino has closed.

Joyland are part of the old Crown Solutions group that has been taken over by William Hill.

Trustworthiness

 - 3 / 10

All six of the reviewers working for this site have held accounts with William Hill Casino for several years and experienced no issues.

Historically The William Hill group of casinos has not generate a lot of player complaints, but where it has they have been unwilling to discuss the issues with 3 party mediation services, making it very difficult to assert that they've treated the player fairly.

For references see William Hill Group Player Issues

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

You can see the latest updates to Joyland casino's terms and conditions here.

Bonuses

 - 6 / 10

To find out how our bonus ratings are calculated see Bonus Rating System.

Bonus;

100% up to £100 .

Cashable - Can be withdrawn once the wagering requirement is complete.

Wagering Requirements;

  • Slots - 40xbonus
  • Blackjack - 200xbonus
  • Roulette - 160xbonus
  • Baccarat - 200xbonus
  • Video Poker - 200xbonus
  • Table Poker - 160xbonus

Adjustments to ratings;

  • Subsequent Bonus on follow-up deposits (+1) - 60% up to £500 on 2nd deposit

Game Weightings (Already accounted for in Wagering Requirements)

  • Slots (all varieties) 100%
  • Scratch Cards 100%
  • Pai Gow (all varieties), Red Dog, Let It Ride 25%
  • Casino Hold’em (all varieties) 25%
  • Roulette (all varieties including Wild Vikings) 25%
  • Baccarat (all varieties) 20%
  • Blackjack (all varieties excluding Blackjack Switch & Pontoon) 20%
  • Stravaganza 20%
  • Craps (all varieties), Sic Bo (all varieties) 20%
  • Video Poker (all varieties) 20%
  • Blackjack Switch , Pontoon (all varieties) 5%
  • Casino War 5%
  • Lucky Wheel (Spin a Win) 5%
  • All double options on slots & Video Poker (all varieties) 0%
  • All other games 100%

Notes

Wagering requirements are halved for $ and € players.



Payout Speed: 4 days

 - 6 / 10

Using Neteller our reviewer reports withdrawals paid within 4 days.

Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers), ClickandBuy, EcoCard, Poli, UKash, Click2Pay, and Bank Transfers

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

CLICK HERE TO JOIN NETELLER

Software

 - 10 / 10

Joyland use Playtech software for their download casino and instant play casinos. Check out our Playtech Software Review.

Game selections are as follows;

Download

Instant

Table Games – 38

Table Games – 30

Slots – 113

Slots – 107

Video Poker – 15

Video Poker – 15

Live – 6

Live – 3

Jackpots – 25

Jackpots - 23

Customer Service

 - 10 / 10

Our reviewer reports positive experiences with William Hill customer services.

Email Testing Record

  • June 2015 - 2 hours 42 minutes
  • November 2014 - 2 hours 49 minutes
  • June 2014 - 7 hours 39 minutes
  • December 2013 - 2 days 7 minutes
  • June 2013 - 4 hours 26 minutes
  • January 2013 - 1st email - 2h 25min

Licensing

 - 8 / 10

Joyland hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. Joyland currently use IBAS. You can find further information regarding this regulator's complaint policies here.
  • Gibraltar Gaming Commission - The GGC is one of the more reputable online gaming regulators, but we are aware of a serious software issue where they failed to uphold their own technical standards. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Joyland - Afghanistan, Algeria, Anguilla, Bangladesh, Belgium, Belize, Benin, Botswana, Burkina Faso, Cambodia, Cameroon, Cape Verde Islands, Central African Republic, Chad, Djibouti, Equatorial Guinea, Estonia, Ethiopia, Gabon, Gambia, Greenland, Guinea, Guinea-Bissau, Haiti, Laos, Lesotho, Liberia, Madagascar, Malawi, Maldives, Mali, Mauritania, Mongolia, Montserrat, Morocco, Mozambique, Nepal, Netherlands, Netherland Antilles, Niger, Norfolk Island, Portugal, Rwanda, Saint Vincent And The Grenadines, Samoa, Sao Tome and Principe, Saudi Arabia, Solomon Islands, Somalia, South Africa, Surinam, Swaziland, Thailand, Togo, Tonga, Uganda, Uruguay, Vanuatu, Yemen

Contact Details;

Email : support@joylandcasino.com
feedback@joylandcasino.com
support.uk@joylandcasino.com
Phone : UK 08000149452 (free)
International +44 2036678917
Canada (001) 8668645784
Fax : UK 02031950465
International +44 2031950467
Canada +44 2031950466
Address : Joyland
6/1 Waterport Place
Gibraltar

Affiliate Program - Affiliates United.

Restricted Countries

Joyland does not accept players from the following countries: Afghanistan, Algeria, American Samoa, Anguilla, Bangladesh, Belgium, Belize, Benin, Botswana, Burkina Faso, Cambodia, Cameroon, Cape Verde, Central African Republic, Chad, Djibouti, Equatorial Guinea, Estonia, Ethiopia, Gabon, Gambia, Greenland, Guinea, Guinea-Bissau, Haiti, Laos, Lesotho, Liberia, Madagascar, Malawi, Maldives, Mali, Mauritania, Mongolia, Montserrat, Morocco, Mozambique, Nepal, EU, EU, Niger, Norfolk Island, Portugal, Rwanda, Saint Vincent and the Grenadines, Samoa, Saudi Arabia, Solomon Islands, Somalia, South Africa, Suriname, Swaziland, São Tomé and Príncipe, Thailand, Togo, Tonga, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, Uganda, United States, Uruguay, Vanuatu, Yemen.

Slots RTP

Joyland publish the House Edge/RTP figures for all of their slots games.

Comp Points

Joyland offer the standard Playtech comp point program - 1 comp point for every £10 wagered and 100 comp points converting to £1 - with the redemption rates improving as you move up the VIP ladder.

Closing Thoughts

The William Hill group's refusal to discuss player complaints is unworkable as far as this site is concerned. We need to know that we will be able to ensure complaints are fairly managed before we would consider recommending an operator to players.

Associated By Company

There are no associated casinos to display.

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