OVERALL VERDICT
4.54/10

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OVERALL VERDICT

4.54/10

PAYOUT SPEED

8/10

Customer Service

0/10

Bonuses

4/10

Software

6/10

Licensing

8/10

WEBSITE

OWNERSHIP

Nektan (Gibraltar) Limited

AFFILIATE PROGRAM

Kerching Affiliate

This casino is not recommended!

This operator is NOT recommended by ThePOGG.com. This could be due to a variety of negative behaviours, from refusing to discuss complaints to suspect gambling software or predatory terms and conditions. We would encourage players to consider alternative operators to play with.

Why not try these great operators instead?

There are no recommended casinos to your country to display.

– Operator subject to strong regulatory requirement.

–

– Non-cooperative with the management of player complaints.

– Withdrawals take over 24 hours.

– Email support takes longer than average to respond.

– Low value registration incentives.

Kerching Casino Review

Name: Kerching Casino Review
Item: Kerching
Rating: 4.54
Author: ThePOGG

Review last updated - April 2022.

OVERVIEW | 4.54/10

Kerching previously ran on and was owned by IGT (the company that operates WagerWorks online casino software and provides a large share of the slots games available both on and offline) but has subsequently shifted to Nektan software. Their site features an Egyptian sand and purple sky that seems to be linked in to the IGT Cleopatra slots game.

TRUSTWORTHINESS | 3/10

Kerching! Casino run on the Nektan white label platform.

We have concerns regarding some of this operator's terms.

Maximum Win Cap (-1) - the casino institutes a maximum win clause to the effect that they will not pay out any more than £250,000 on any of their games - the exception being progressive jackpots as per Term 7.11: "The maximum pay-out on our games is £250,000 with the exception of any Progressive Jackpot pay-out. Progressive Jackpot pay-outs will be paid in full." 22/09/2018

Dormancy Clause (-1) - "10.2.1 A reasonable administration fee of £15.00/€15/150kr/$15 per month (or, should the account balance be less than £15.00/€15/150kr/$15, an amount equal to the remaining balance) until the account balance is zero. These charges will be withdrawn from your Account until the earlier of (a) the account balance being reduced to zero or (b) the account being re-activated by the use of your account." - 22/09/2018. While this is a significant improvement over previous dormancy terms offered by this group, £15/month is 3x the industry average charge for the management of dormant accounts and is significantly more than could be considered "reasonable" for the "administration of such accounts, which is minimum.

The Nektan license is non-responsive to player complaints submitted to this service.

For references see Nektan Player Issues

BONUSES | 4 / 10

100% up to £100
Max Bonus	100
Min Deposit	10
Max Bet	N/A
Type	Cashable
Wagering	30x(d+b)

Deposit Method Restrictions:

Country/Regional Restrictions:

Full Kerching bonus review

Terms and Conditions

The Kerching Welcome Bonus currently consists of a bonus of 100% up to £100 + 100 Complimentary Spins on Da Vinci's Diamonds.

The minimum deposit that will trigger the bonus is £10.

This bonus has a wagering requirement of 30x(deposit+bonus) for the deposit bonus and 30xbonus for the winnings on the free spin winnings.

The bonus is structured so that only wagering with bonus funds, which are stacked beneath the deposited funds, counts towards the wagering requirement. This also means that bonus restrictions, do not apply while you are wagering with your deposited funds. In other words as long as you are only using deposited funds you can withdraw at any time you like.

There is no maximum bet associated with this bonus.

The bonus carries a maximum win of 5x bonus amount.

The bonus is cashable.

Bonus and associated winnings expire after 28 days.

Game Restrictions:

Dracula, Guns 'N' Roses, Jimi Hendrix, Divine Fortune, The Invisible Man, Cleopatra MegaJackpot, Siberian Storm Megajackpot, Megajackpots Isle O'Plenty, Wolf Run Megajackpot, Star Lanterns Megajackpot, Gong Xi Fa Cai, More Monkeys Stellar Jackpot, Genie Jackpots, Winstar, Justice League, Batman, Superman, The Flash, Green Lantern, An Evening with Holly Madison, Psycho, James Dean, The Pig Wizard, Thunderstruck II, Avalon, Wheel of Fortune on Tour, Champion Raceways, Slot O Gold, Super Spinner, Super Diamond Deluxe, Roulette, Blackjack

Available to newly registered players only.

Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.

BONUS: 100% up to £100

T&CS APPLY

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Value to Player for:

$0.00

Bonus Value

low roller

n/a

mid roller

n/a

high roller

n/a

superhigh roller

n/a

Payout Speed: 72h | 8 / 10

Kerching Casino state that it takes three days for a withdrawal on their website.

Maximum Withdrawal - None.

Minimum Withdrawal - £20.

15% transaction fee charged for Boku payment method.

Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers).

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Click here to join neteller

Software | 6 / 10

Kerching Casino use NextGen Gaming Software for their instant play casino - they also offer a selection of games from IGT (Wager Works), Microgaming and Net Entertainment. Check out our WagerWorks Software Review.

Game selections are as follows:

Instant

Slots – 184

Table - 3

Customer Service | 0 / 10

Our reviewer reports positive experiences with Kerching Casino customer services.

Email Testing Record

January 2021 - No response.
June 2020 - won't answer without an account.
September 2019 - 1 hour 15 minutes.
May 2019 -No response.
December 2018 - 22 minutes.
December 2016 - 9 hours 19 minutes
June 2015 - 47 minutes
November 2014 - 17 minutes
June 2014 - 34 minutes
December 2013 - 30 minutes
June 2013 - 17 minutes
January 2013 - 1st email - 20 minutes

Licensing | 8 / 10

Kerching hold the following gambling licenses :

United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. Kerching currently use IBAS. You can find further information regarding this regulator's complaint policies here.
Gibraltar Gaming Commission - The GGC is one of the more reputable online gaming regulators, but we are aware of a serious software issue where they failed to uphold their own technical standards. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Kerching Casino - United States of America, Canada, Turkey, Cuba, China and the Russian Federation

Contact Information;

Email :	[email protected]
Phone :	0845 345 4941 - local Rate Call Charges Apply
	+44 845 345 4941
Fax	+44 845 458 0678
SMS	text CASINO to 88821
Address	Kerching Casino
	PO Box 15854
	Birmingham
	B37 9BT
	United Kingdom

Affiliate Program - ActiveWins.

Restricted Countries

Players from United States NOT accepted.

Kerching does not accept players from the following countries: American Samoa, Oceania, Guam, United States, United States Minor Outlying Islands, Virgin Islands, U.S..

Contact

Slots RTP

Kerching! Casino publish the RTPs for all of their slots games.

Comp Points

Kerching! Casino do not appear to offer a comp points system for all players.

Closing Thoughts

After years of close to zero complaints against Nektan operators, we have seen a flurry of complaints recently and sadly, Nektan has also taken the position that they will not cooperate with this service to resolve complaints. Not recommended.

Associated By Company

The below operators are run by the same company as this operator. This means that, for well regulated operators, self-exclusions or bonus bans may carry over to these properties. For poorly licensed, or unlicensed operators, it is good to know which other sites are being run by the same company, so you can avoid companies that have mistreated you in the past.

Fortune Mobile Casino

+ 160 more

Other Associations

We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.

MB24

4.40 / 10

COMPLAINTS

Kerching

Found for the player

Kerching Casino - withdrawal issue

Read Complaint

Kerching

Found for the Casino

Kerching - Bonus conversion was incorrect

Read Complaint

Kerching

Resolved

Kerching - Allowed to deposit and play on excluded account

Read Complaint

Show all Complaints

United states

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Locale settings

This casino is not recommended!

Kerching Casino Review

OVERVIEW | 4.54/10

TRUSTWORTHINESS | 3/10

BONUSES | 4 / 10

100% up to £100

Terms and Conditions

Payout Speed: 72h | 8 / 10

Software | 6 / 10

Customer Service | 0 / 10

Licensing | 8 / 10

Restricted Countries

Contact

Slots RTP

Comp Points

Closing Thoughts

Associated By Company

Other Associations

COMPLAINTS

Kerching

Kerching

Kerching