Kerching: Not Recommended
Kerching is not recommended!.
Kerching Casino REVIEW
Players from United States cannot play at Kerching casino.
Review last updated - April 2022.
Kerching previously ran on and was owned by IGT (the company that operates WagerWorks online casino software and provides a large share of the slots games available both on and offline) but has subsequently shifted to Nektan software. Their site features an Egyptian sand and purple sky that seems to be linked in to the IGT Cleopatra slots game.
Kerching! Casino run on the Nektan white label platform.
We have concerns regarding some of this operator's terms.
Maximum Win Cap (-1) - the casino institutes a maximum win clause to the effect that they will not pay out any more than £250,000 on any of their games - the exception being progressive jackpots as per Term 7.11: "The maximum pay-out on our games is £250,000 with the exception of any Progressive Jackpot pay-out. Progressive Jackpot pay-outs will be paid in full." 22/09/2018
Dormancy Clause (-1) - "10.2.1 A reasonable administration fee of £15.00/€15/150kr/$15 per month (or, should the account balance be less than £15.00/€15/150kr/$15, an amount equal to the remaining balance) until the account balance is zero. These charges will be withdrawn from your Account until the earlier of (a) the account balance being reduced to zero or (b) the account being re-activated by the use of your account." - 22/09/2018. While this is a significant improvement over previous dormancy terms offered by this group, £15/month is 3x the industry average charge for the management of dormant accounts and is significantly more than could be considered "reasonable" for the "administration of such accounts, which is minimum.
The Nektan license is non-responsive to player complaints submitted to this service.
For references see Nektan Player Issues
100% up to £100
Terms and Conditions
The Kerching Welcome Bonus currently consists of a bonus of 100% up to £100 + 100 Complimentary Spins on Da Vinci's Diamonds.
The minimum deposit that will trigger the bonus is £10.
This bonus has a wagering requirement of 30x(deposit+bonus) for the deposit bonus and 30xbonus for the winnings on the free spin winnings.
The bonus is structured so that only wagering with bonus funds, which are stacked beneath the deposited funds, counts towards the wagering requirement. This also means that bonus restrictions, do not apply while you are wagering with your deposited funds. In other words as long as you are only using deposited funds you can withdraw at any time you like.
There is no maximum bet associated with this bonus.
The bonus carries a maximum win of 5x bonus amount.
The bonus is cashable.
Bonus and associated winnings expire after 28 days.
- Dracula, Guns 'N' Roses, Jimi Hendrix, Divine Fortune, The Invisible Man, Cleopatra MegaJackpot, Siberian Storm Megajackpot, Megajackpots Isle O'Plenty, Wolf Run Megajackpot, Star Lanterns Megajackpot, Gong Xi Fa Cai, More Monkeys Stellar Jackpot, Genie Jackpots, Winstar, Justice League, Batman, Superman, The Flash, Green Lantern, An Evening with Holly Madison, Psycho, James Dean, The Pig Wizard, Thunderstruck II, Avalon, Wheel of Fortune on Tour, Champion Raceways, Slot O Gold, Super Spinner, Super Diamond Deluxe, Roulette, Blackjack
Available to newly registered players only.
Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.
BONUS CODE:Try another casino
Payout Speed: 72h
Kerching Casino state that it takes three days for a withdrawal on their website.
Maximum Withdrawal - None.
Minimum Withdrawal - £20.
15% transaction fee charged for Boku payment method.
Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers).
We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.CLICK HERE TO JOIN NETELLER
Our reviewer reports positive experiences with Kerching Casino customer services.
Email Testing Record
- January 2021 - No response.
- June 2020 - won't answer without an account.
- September 2019 - 1 hour 15 minutes.
- May 2019 -No response.
- December 2018 - 22 minutes.
- December 2016 - 9 hours 19 minutes
- June 2015 - 47 minutes
- November 2014 - 17 minutes
- June 2014 - 34 minutes
- December 2013 - 30 minutes
- June 2013 - 17 minutes
- January 2013 - 1st email - 20 minutes
Kerching hold the following gambling licenses :
- United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. Kerching currently use IBAS. You can find further information regarding this regulator's complaint policies here.
- Gibraltar Gaming Commission - The GGC is one of the more reputable online gaming regulators, but we are aware of a serious software issue where they failed to uphold their own technical standards. You can find further information regarding this regulator's complaint policies here.
The following countries are restricted from participation with Kerching Casino - United States of America, Canada, Turkey, Cuba, China and the Russian Federation
|Email :||[email protected]|
|Phone :||0845 345 4941 - local Rate Call Charges Apply|
|+44 845 345 4941|
|Fax||+44 845 458 0678|
|SMS||text CASINO to 88821|
|PO Box 15854|
Players from United States NOT accepted.
Kerching does not accept players from the following countries: American Samoa, Oceania, Guam, United States, United States Minor Outlying Islands, Virgin Islands, U.S..
Kerching! Casino publish the RTPs for all of their slots games.
After years of close to zero complaints against Nektan operators, we have seen a flurry of complaints recently and sadly, Nektan has also taken the position that they will not cooperate with this service to resolve complaints. Not recommended.
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