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4.90

KultaKaivos: Does not accept players from United States

Top Rated Casinos

KultaKaivos Casino

Overview

Review last updated – September 2019.

KultaKaivos Casino are owned by Elec and are operating on the Aspire Global International Ltd platform. They are licensed in Malta by the MGA. They use  ThePOGG as their ADR under their Maltese license. KultaKaivos offer a mid range selection of games, around 370, across the live, table and slots categories by software providers including: Net Entertainment, NextGen Gaming Play ‘N Go, NYX, Evolution, BetSoft and Amaya. Their site utilises a colour palette of: gold, black and white and their logo is their name grey letters over a beige banner set in front of a crossed pick axe and shovel and a heap of gold coins.

Trustworthiness

 - 7 / 10

Problematic Responsible Gambling Terms. Term 4.6 states: "To recover funds from dormant or closed accounts, player can log in at any time and request withdrawal of any funds present in the account. Prior closing an account, WE ensure that all funds have been withdrawn. If the account is blocked due to fraud, and the account has a remaining balance, refunds will be issued on deposits made as winnings will be forfeited by a player who violates the terms of use and/or the bonus policy. If a player decides to exclude himself temporarily, and a balance is kept in the account, the funds will only be available to the player once the exclusion has ended. In case of permanent exclusion, player will be advised to requires a cash-out as soon as the request is received." 21/06/2019 Specifically we have concern with this term enforcing a lock on withdrawing funds if an exclusion is requested. Exclusions should limit the facility to lose further funds, but should not limit access to withdraw funds already within the account. This could be viewed as a disincentive to making use of responsible gambling tools. In our opinion it is likely that the operator would not enforce this aggressively (i.e. they would accommodate withdrawal requests from excluded players), but we are uncomfortable with this being stated within Terms and Conditions.

Unfair Timeline for the Provision of Identification Documentation - automatic Not Recommended. Term 2.4 states: "We reserve the right at any time to request from You evidence of age in order to ensure that minors are not using The Company Services. We further reserve the right to suspend or cancel Your Player Account and exclude You, temporarily or permanently, from using The Company Services if satisfactory proof of age is not provided or if We suspect that you are underage and such satisfactory proof is not provided by You within five (5) days of our requesting such proof, Your Player Account shall be closed and You shall forfeit all funds in Your Player Account, such decision shall be final, binding and not subject to appeal." 21/06/2019. Giving a player only 5 days to submit identification documentation and then using the failure to be able to work to such a tight timeline as an excuse to seize balances is not a policy we support.

Unfair or problematic Bonus Terms for players that are predatory in nature (-1) - "When a bet abuses the betting system – regardless of which game it was placed on – it will not count towards a player’s wagering requirements. If the player placed single bets equal to or greater than £4 or £0.50 per line or 15 percent of the bonus amount before the wagering requirements for the bonus have been met, we reserve the right to withhold any amount in excess of the player’s original deposit from a player’s withdrawal. In addition, if a player deposited with Skrill or Neteller and placed single bets equal to or greater than £2.50 of the bonus amount before the wagering requirements for the bonus have been met, we reserve the right to withhold any amount in excess of the player’s original deposit from a player’s withdrawal." 25/09/19

ThePOGG.com serves as an Alternative Dispute Resolution (ADR) service for KultaKaivos Casino as part of their MGA license requirements. This means that we can offer legally binding rulings for all complaints submitted to this service from jurisdictions subject to the MGA license.

Ordinarily the term issues highlighted above would result in a Trustworthiness rating reduction. However this is offset by the use of our ADR service, which assures us that we can intervene if any issues do arise.

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

Payout Speed: 72 hours

 - 8 / 10

The operator's website states that withdrawals pend for 2 days and then Neteller withdrawals will be paid within 24 hours after the pending period.

Minimum Withdrawal - ?

Maximum Withdrawal - ?

Banking options available - Credit/Debit cards, Skrill, Neteller, PaySafeCard.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

CLICK HERE TO JOIN NETELLER

Software

 - 7 / 10

KultaKaivos Casino use Net Entertainment, NextGen Gaming and Amaya software with a very limited selection of games.

Game selections are as follows:

Jackpots - ?

Instant

Table Games – 38

Slots – 300

Video Poker – ?

Live – 24

Customer Service

 - 0 / 10

Email Testing Record

  • September 2019 - No response.
  • June 2019 - No response.

Licensing

 - 7 / 10

Jambo hold the following gambling licenses :

  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. ThePOGG.com acts as the ADR service used by KultaKaivos Casino for their MGA license. You can find further information regarding this regulator's complaint policies here.

Restricted Countries

KultaKaivos does not accept players from the following countries: Australia, South Africa, Sweden, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United States.

Contact

Contact Information:

Email : [email protected]

Slots RTP

KultaKaivos only publishes the House Edge/Return to Player (RTP) figures for their Net Entertainment slots games.

Comp Points

This operator run a VIP system for players - more details can be found on their site.

Closing Thoughts

While we do not endorse all of the terms and conditions that the Aspire Global platform has chosen to include, that we have a contractual relationship with this operator to ensure that complaints are managed appropriately more than offsets the concerns we would have about these specific terms.

Other Associations

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