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5.40

Les A Status: Closed

Les A Casino

Overview

Review last updated – May 2016

As of the 3rd of March 2016 LesA casino have closed.

The new casino from the Mansion/Casino.com group, Les A has a large group behind them and many years of experience within the gambling industry.

Trustworthiness

 - 1 / 10

All six of the reviewers who work for this site on a regular bases holds accounts with Mansion Casino. They report only positive experiences with Mansion Casino.

The Mansion casino group have a well established policy of refusing to discuss player complaints with 3rd party dispute mediation services. This has generated a substantial number of unresolved issues. Normally these issues involve both request for Notarized identification and confiscation of winnings based on vague terms.

Vague 'spirit of the bonus terms are an unacceptable justification for denial of winnings and alongside this they've been shown on several occasions to request notarized ID then when the ID is provided still decline to pay the customer. Given that notarizing ID is a time consuming and expensive process for the player, this level of security check should not be employed if the player is not going to be paid when the ID is provided. This combined with their refusal to engage with 3rd party dispute mediation leave the entire Mansion group a unfriendly place to play.

In late 2014 a situation came to light where an affiliate was found to be hacking into other sites and posting their gambling links on these sites without the owners knowledge or permission. This activity is clearly illegal and unethical. The majority of casinos that were receiving traffic from this affiliate closed the affiliate's accounts upon finding out what the affiliate was doing, however some casinos, whether via intent or insufficient security policies, continued to be listed on these sites for many months after the activity of this affiliate came to light. Many other brands managed to quickly take action to get themselves removed from the hacked sites (closing the affiliate account down and ensuring that new accounts could not be open).

Our November 2015 turned up a complaint on the CasinoMeister boards where this group refused to pay a players win due to a breach of terms when a VIP host had specifically and clearly told the player that they were allowed to exceed the maximum allowed bet of 5 credits. Apparently the operator then went on to threaten legal action if the player continued to post on the CasinoMeister forums and ultimately offered to pay only £5k out of a £24k balance to settle the issue.

The Mansion group have been fined for advertising to Dutch players without a license. As such no affiliate should be promoting them to Dutch players.

For references see Mansion Group Player Issues

You can see the latest updates to Les A casino's terms and conditions here.

Bonuses

 - 3 / 10

To find out how our bonus ratings are calculated see Bonus Rating System.

Bonus;

100% up to £500.

Cashable - Can be withdrawn once the wagering requirement is complete.

Wagering Requirements;

  • Slots - 40xbonus
  • Table Poker - 40xbonus

Adjustments to ratings;

  • Bonuses on subsequent deposits (+1) - Second deposit 50% up to £300 and third deposit 50% up to £200. Wagering requirement 40xbonus.
  • Maximum Bet Restriction (-1) - You are not allowed to bet more than 20% of the bonus received or $20 on a single round of play.
  • Game Restrictions (-1) - You cannot play the following games while you have a bonus in your account; 2 Ways Royal, 21 Duel Blackjack, 25-Line Aces And Faces, 3D Roulette, 3D Roulette Premium, 4-Line Aces And Faces, 4-Line Deuces Wild, 7 Seat Baccarat Live, Aces And Faces, All American Video Poker, American Blackjack, American Roulette, American Roulette Live, Asian Baccarat Live, Baccarat, Baccarat Live, Baccarat Without Sidebets, Black Jack Live, Blackjack, Blackjack (GTS), Blackjack Mini, Blackjack Peek, Blackjack Pro, Blackjack Super 21, Blackjack Surrender, Blackjack Switch, Blackjack Tournament, BW-EuropeanRoulette, Casino Hold 'Em, Casino Hold'Em Live, Casino War, Club Roulette, Club Roulette (TV), Craps, Deuces Wild, Double Action Roulette (TV), Double Attack Blackjack, European Roulette, French Roulette, Half Double Blackjack, Holdem Showdown, In Running Baccarat, Jacks or Better, Jacks or Better 10, Jacks or Better 10 progressive, Jacks or Better 4, Jacks or Better 50, Jacks or Better Multi-Hand, Joker Poker, Joker Poker 50, Let It Ride, Live French Roulette, Live Mahjong Paigow, Live Mini Blackjack, Live Mini Roulette, Live Roulette Mobile, Live Roulette pro, Live VIP Roulette, Live Wheel Roulette (TV), Lucky Blackjack, Marvel Roulette, Mega Jacks, Mini Blackjack (GTS), Mini Poker Dice, Mini Prop Hold'em, Mini Roulette, Mini Roulette (GTS), Multi Wheel Roulette, Multiplayer Blackjack, Multiplayer Blackjack Surrender, Multiplayer European Roulette, Multiplayer French Roulette, NewAR Roulette, Pai Gow, Perfect Blackjack Multihand 5, Pinball Roulette, Poker Dice, Poker Room, Poker Three, Pontoon, Premier Roulette, Premium American Roulette, Premium European Roulette, Premium French Roulette, Premium Pro Roulette, Progressive Baccarat, Progressive Blackjack, Progressive Live Baccarat, Prop Hold 'Em, Quick Roulette (TV), Red Dog, Roulette Express (TV), Roulette Express Premium (TV), Roulette Live, Roulette Mini, Roulette Nation (TV), Roulette Pro, Roulette Royale (TV), Roulette Tournament, Sic Bo, Sic Bo Live, Slingshot Roulette (TV), Spanish Pontoon, Stravaganza, Switch Hold 'Em, Tens Or Better, Tequila Poker, Texas Hold'em Pro, Third Party VIP Live Baccarat, UK Blackjack, Unlimited Blackjack Live, Video Roulette, VIP Baccarat Live, Wild Viking, Easter Surprise, Santa Surprise, Bonus Bears, Great Blue, Desert Treasure II, all single line 3 reel (classic) slots, Golden Games, Golden Tour, Tennis Stars

Game Weightings (already account for in Wagering Requirements)



Notes

Only the Les A first deposit bonus is redeemable all other bonuses at Les A casino are non-redeemable, which means that once the wagering requirement is complete you can withdraw your deposit and any winning, but the bonus itself will be removed from your account.

Payout Speed: 1-5 days

 - 3 / 10

Using Neteller our reviewers report withdrawals paid within 5 business days from Mansion casino. The Les A website states that they Neteller withdrawals should take 1-2 days and up to 5 days for larger withdrawals.

Banking options available - Credit/Debit cards, Neteller, Moneybookers, Click2Pay, PaySafeCard, Citadel, UKash, Bank Wire, Instadebit, Click and Buy

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software

 - 10 / 10

Les A Casino use Playtech software for their download casinos. They do offer several instant play games – also Playtech powered – however these are only available in free play mode. Check out our Playtech Software Review.

Game selections are as follows;

Download

Instant

Table Games – 33

Table Games – 33

Slots – 108

Slots – 125

Video Poker – 15

Video Poker – 14

Live - 4

Live - 4

Customer Service

 - 10 / 10

Our reviewers report positive experiences with Mansion casino.

Email Testing Record

  • June 2015 - 3 hours 27 minutes
  • November 2014 - 10 hours 40 minutes
  • June 2014 - 4 minutes
  • December 2013 - 2 hours 48 minutes
  • June 2013 - 8 hours 46 minutes
  • January 2013 - 1st email - 7 hours 28 minutes

Licensing

 - 8 / 10

LesA hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. LesA currently use IBAS. You can find further information regarding this regulator's complaint policies here.
  • Gibraltar Gaming Commission - The GGC is one of the more reputable online gaming regulators, but we are aware of a serious software issue where they failed to uphold their own technical standards. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Les A - Israel, Germany, Romania, France, Estonia, Portugal, Cyprus, Bulgaria, Lithuania, Netherlands, Hong Kong, Spain and the United States of America

Contact Information;

Email : support@lesacasino.com
Phone : +350 200 63812

Affiliate Program - iAffiliates.

Restricted Countries

Les A does not accept players from the following countries: Bulgaria, Cyprus, Estonia, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Germany, Hong Kong SAR China, Israel, Lithuania, EU, EU, Portugal, Romania, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United States.

Slots RTP

Les A casino publish the House Edge/RTP figures for all of their slots games.

Comp Points

Les A Casino offer a comp point system that differs from the standard Playtech comp point program. Different games accrue comp points at different rates and differ VIP can redeem comp points for differing sizes of bonus. In comparison to the standard Playtech program the Les A program allow slots players to earn a lot faster and almost all their other game players to earn a lot slower. As you advance up the VIP ladder this does rebalance slowly – for example a Blackjack player will only earn comp points at Les A casino as quickly as they would at most Playtech casinos when they reach the first tier of the ‘VIP’ band. On top of this comp points are credited as bonuses that are both non-redeemable (you cannot withdraw them and they will be removed at the point of your first withdrawal), carry a wagering requirement and your comp points will expire if you fail to play for 3 months.

Closing Thoughts

Les A and the Mansions group would be a good group to play with if they were just prepared to engage more openly with dispute mediation and clarify what there terms so player know prior to playing what's expected of them. As it stands there will always be questions regarding the way they treat their customers as long as they're not prepared to talk.

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