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6.20

Lotto Status: Does not accept players from United States

Lotto Casino

Overview

Review last updated – June 2017.

Lotto Casino (url lotto.net) was established in 2011 and runs on the ProgressPlay platform. Lotto Casino is licensed by the Malta Gaming Authority and the UKGC. They provide a range of games from Microgaming. Their site comprises a bright blue and bright green colour scheme and quilted backgro. They currently have no complaints logged at any of the major gambling portals.

Trustworthiness

 - 7 / 10

Lotto Casino have a good reputation within the gambling community and we found no outstanding issues at any of the major casino complaint portals.

(-1)We find Lotto Casino's dormancy clause for UK players to be predatory as it does not state that before beginning dormancy proceedings every effort will be made to contact the relevant player. Accounts held by UK players are declared dormant after only 6 months of inactivity. We also find their maintenance fee for dormant accounts held by UK players to be unacceptably high at a rate of 10% of the account balance per month.

Lotto Casino do not offer an affiliate program and therefore cannot exceed a score of 7/10 for this section.

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

Bonuses

 - 4 / 10

To find out how our bonus ratings are calculated see Bonus Rating System.

Bonus:

100% up to £200.

Sticky - this bonus can never be withdrawn - once you have complete the wagering requirement this bonus will be removed from your account at the time of your first withdrawal.

Wagering Requirements:

  • Slots - 50xbonus
  • Blackjack - 500xbonus
  • Baccarat - 500xbonus
  • Roulette - 500xbonus
  • Video Poker - 1000xbonus
  • Table Poker - 500xbonus

Adjustments to ratings:

Game Weightings (already account for in Wagering Requirements)



Payout Speed: 72 hours

 - 10 / 10

Lotto Casino state on their website that it takes up to 72 hrs to accept a withdrawal - it will appear as 'pending' for the duration of these three days during which time it can be reversed.

Maximum Withdrawal - £15000 per week or £3000 per month.

Minimum Withdrawal - £20 /$€30 or for wire transfers £50.

Banking options available - Credit/Debit cards, Neteller, Paysafecard, Skrill (Moneybookers), iDEAL, Paybyphne (UK customers only) and Bank Transfers.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software

 - 5 / 10

Lotto Casino use Microgaming software for their instant play casino games. Check out our Microgaming Software Review.

Game selections are as follows:

Instant

Table Games – 19

Slots – 99

Video Poker – 4

Live - 5

Jackpot - 11

Customer Service

 - 0 / 10

Email Testing Record

  • November 2016 - No answer
  • December 2015 - No Reply
  • September 2015 - 7 hours 13 minutes.

Licensing

 - 10 / 10

Lotto hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. Lotto.co.uk currently use IBAS. You can find further information regarding this regulator's complaint policies here.
  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Lotto Casino - Belgium, Belize, British Virgin Islands, Bulgaria, Croatia, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Israel, Italy, Slovenia, South Africa, Spain, Turkey, United States Minor Outlying Islands, United States of America and US Virgin Islands

Contact Information:

Email : customersupport@instantgamesupport.com
Postal address: Progress Play Limited, suite 1258l, 28/19 Vincenti Buildings, Strait Street, Valletta, VLT1432.
Live Chat: Available on casino website 06.00 - 23.00 GMT.

Restricted Countries

Lotto does not accept players from the following countries: Belgium, Belize, British Virgin Islands, Bulgaria, Croatia, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Israel, Italy, Lithuania, Luxembourg, Portugal, Romania, Serbia, Slovenia, South Africa, Spain, Turkey, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United States.

Slots RTP

Lotto Casino publishes all the RTPs for all of their slots games.

Comp Points

Lotto Casino does provide a comp points program but unfortunately do not provide enough information regarding converting points to cash for us to rate it. They do state that you can earn points at a rate of 1 point for every £16 wagered.

Closing Thoughts

Lotto Casino have what we consider to be a predatory dormancy clause for UK players - declared dormant after 6 months and then subject to a 10% of account balance maintenance fee per month. In their Bonus Policy section it states that players from some countries will be subject to increased wagering on bonuses (100x rather than 50x) but players must contact Customer Support for details - it would be more helpful if the restricted countries were just clearly stated for players in the Bonus Policy section in the interests of transparency. The three day withdrawal pending status could encourage some players to reverse withdrawals that they would not if the withdrawal processing time was lower. Be aware of this if you are a player that falls into this category. The casino does state that you can contact support via telephone but no number is given on their website - also no support email address is given on the Contact Us or Help pages of the website - you will however find it buried in the Bonus Policy Page - this is not particularly helpful for players.

Associated Casinos

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